OYO Rooms Reviews 

They called me to tell me the water pipes broke and the room was inhabitable an hour before my reservation. I was at the airport. They would not refund, and told me to call customer service which only gave the option to cancel the reservation. I didn’t because THEY were cancelling the reservation. They still charged me, so I fought it with my bank by opening a chargeback dispute. OYO told my bank I was a no show in the documentation they submitted. They emailed me saying I would get a refund in 2 weeks that never came. When I inquired, they said my reservation never existed so they can’t refund it. I am submitting complaints to the AG of the states they operate in.

Edit: Dia, you have the right reservation. But your facts are misleading. OYO’s report to my bank claims I was a no show, and they do not refund no shows. OYO’s report does not mention the broken pipes. Or them cancelling on me. There is also no mention that they refused me the comparable accommodation I asked for when they cancelled on me. Instead OYO emailed me confirming that the cancelled reservation was an infrastructure issue. Both stories they tell cannot be correct. They change the story depending on who they speak with. It has been almost 3 months and they still have not refunded. My bank is being investigated by regulatory agencies to make sure the dispute is handled properly. OYO may be implicated in the process if they don’t willingly provide the refund.

Very up and coming spot! BEST PRICES!

Update 20 Aug (3). I am not sure if anyone is reading ANYTHING at all. I suggest someone reads my initial complaint ASAP. Also where did you get that £105 figure??? Update 20 Aug (2). I have not received an email. Also, please ensure that someone READS my complaint IN FULL before replying. It is clear to me that it has not been read. Update 20 August. Nothing from OYO. WHEN AM I GOING TO RECEIVE A REPLY??? Update 19 August. I have a further queation: if my complaint has been escalated and is still under investigation, how do you explain that you staff at the call centre told me in the past weeks that I would receive a reply by next Tuesday, then a few days later I would get a reply by Monday, and last time I called I was assured that my case would be dealt with by last Saturday? Just lies....and more lies. Pathetic. Update 18 August. My patience is wearing thin and I simply don't understand why is taking OYO so long to deal with my complaint. When is my complaint going to be resolved??? I need a date, not 'soon' or 'in due course'. Update 17 Aug. More blah blah blah from OYO. Your empty words mean nothing. ACTIONS! Update 16 Aug. Nothing substantial from OYO. Just empty words. I was told, last Tuesday, that I would receive a reply by Saturday. Surprise Surprise....nothing. How pathetic! Upsetting your customers by lying to them on top of the bad experience that we already had.
Your call centre staff are as opaque as it gets. Well done! Is that your ethos??? Ticket ID- 4040165217.
Made a complaint to OYO following a extremely dissappointing experience.
We booked a 1 night stay in an OYO hotel via Expedia and pre-paid our stay weeks in advance.
When we arrived at the hotel ready to check in the hotel receptionist/manager demanded and extra payment of £20 as 'we had not paid enough for him to make a profit'. He told us to contact Expedia directly to tell them so. We felt bullied and refused to pay. We left the hotel and contacted Expedia (useless). We had to book another hotel then and there incurring consequential loses. We lodged a complaint 3 weeks ago and no resolution just yet. OYO's call centre is full of polite advisors regurgitating the same empty rehearsed speech. Also they are unable to help, unable to transfer to a supervisor and unable to transfer calls to the complaints department. They are the opposite of of helpful and transparent. I am still fighting this.

I booked a cancellable room, but when I needed to cancel it in time, there was no facility by phone or online to do so. The chat directed me to a phone number, but calling that number I got a recorded message which directed me to the chat! I emailed before the cancellation deadline and several times after, and nobody has responded. They have taken my money in breach of contact. Avoid this hotel chain at all costs.

Very disappointing experience. The washroom was dirty, the room was not properly cleaned, and the door lock and handle were broken. There were no dustbins available in the room. The food was also excessively spicy and not enjoyable. Most concerning, it appeared that the hotel staff had rated the hotel themselves on the booking app, which makes the ratings questionable. Overall, the hotel needs significant improvement in cleanliness, maintenance, food quality, and service.

Avoid at all costs.

Booked hotel, realised I had the wrong dates. Should be fine as I'm within the time for a refund, right? Wrong. Online chat system is useless, the 4 digit pin I'm supposed to use to verify never arrived in my phone messages or email inbox (not even in spam) despite waiting and multiple attempts.

I tried two different phone numbers. The 'customer help line' is automated and does not lead to a real person. The second phone number on the homepage connects, then when you try to get forwarded to booking enquiries it rings a few times then falls silent. Wish I had read reviews beforehand, awful service.

I have emailed and am still trying to access my refund, will be requesting a chargeback from my bank as soon as I am able to.

EDIT: Since receiving the below response, OYO have reached out to me. I had a call (which I missed and was not able to get back to) and an email asking me to confirm the cancellation, which I responded to and received an automated message telling me the ticket was closed.

I followed up with a further email asking for confirmation on my cancellation and an estimate for when a refund would be received and have not heard back. I really appreciate the OYO staff's efforts but unfortunately this is still not resolved or clear for me.

Amazing experience

Nice staff strong service

Very poor service and hygiene

Price are higher than other apps. I booked Through Agoda

Very nice service oyo rooms

Update:
No reply here. Rang hotel direct. Found my reservation but had to ring back in an hour and they confirmed it would be cancelled. What a stress and hassle though. Never again!

Had an email today from Trustpilot saying OYO needed more details?!

I was only looking next thing I have a reservation for 3 nights. Free cancellation but how hard is it to cancel? Reading other reviews everyone has the same issue. I am trying to cancel but the code never arrives.
Please cancel this booking!!
Worse booking process ever!!
Reference: W5CG5990

Worst peiple at super o collection by erragada formerly
Golden gate . They dont give proper proper towels
If asked also they forgets only thing they knock you for checkout even uses foul languages

Dear Customer,

Thank you for choosing *OYO*. Your booking for Super Collection O Erragadda Metro Station Formerly Golden Gate is confirmed.

*Booking Id*: YDUY6936
*Check-in Date & Time*: 08 Aug, 12:00 PM onwards
*Checkout Date & Time*: 10 Aug till 11:00 AM
*No. of Rooms*: 1 Classic Room
*Number of Guests*: 3 guests
*Address*: Plot No. B36-B37, Sanath Nagar, Industrial Estate, Sanath Nagar, Hyderabad
*Reception Contact*: +918035295721

*Please Note* - You can check-in using any government issued ID (except PAN card) and address proof of any local or outstation address. Do carry your original ID (Photocopy not accepted) for cross verification. Couples are welcome.

*OYO employees will never call you to ask for the payment, and your booking will only be cancelled on your request*.

Wish you a pleasant stay!
Team OYO

Hotel demanded extra (400rs) for early checkin even though the booking page mentioned it was complementary after 10 AM.
The floor was not cleaned, the amenities were not present in the room so i asked for towel and they only gave one at that time even though the booking was for 2 people. The mattress was reversed i think as i could easily feel the springs on my back.
Edit 1:
Booking ID : PLYA5323
Edit 2:
Oyo reached to me to offer half of it as reimbursement and asked if i can edit the review, which i declined.

The oyo rooms photos are all outdated as per your app, and not as per the room we book.

Booking process was smooth. Room was also very nice and comfy.

Satisfied, but improve in flexible check in and check out timings