The office team was very helpful and proactive in keeping me updated about the status of the shipment. And also the driver was very helpful and committed to getting to us despite many hurdles in terms... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Three absolute highlights: 1) Really good communication throughout 2) Great price for our pallet delivery 3) Not only was there no fuss in collecting an awkward heavy pallet but the driver came w... See more
Company replied
Really great service from start to finish. Gabriela was excellent and kept me updated throughout every stage of the delivery/collection, which made the whole process very easy. A special mention als... See more
Company replied
Have used Pallet2ship a couldn't of times now, and its such a simple, easy to use, quick service. Still amazed at how quickly they can deliver. Our office is based in Okehampton, and they managed to c... See more
Company replied
Company details
Written by the company
Pallet2Ship is a UK freight forwarder with 15+ years of experience, built for SMEs. Instant quotes, global carriers, competitive prices — no credit account needed.
Contact info
Office 1, Space Station, 149 St Pauls Ave., SL2 5EN, Slough, United Kingdom
- 01753 299 456
- office@pallet2ship.co.uk
- www.pallet2ship.co.uk
4.8
Excellent
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Stuart!
We are delighted to hear everything was clear and delivered promptly. That’s exactly the experience we aim to provide.
Many thanks,
Pallet2Ship
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Very easy to use pallet shipping…
Very easy to use pallet shipping service. They are very good at contacting you and responding to messages, which can often be a problem with some of the other pallet firms. Gabriela was especially helpful. I will certainly use them again.
April 17, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Tom!
Great to hear the process felt straightforward and that communication made a real difference. Gabriela will be pleased to know her support stood out.
Really appreciate your support and look forward to assisting again.
Best regards,
Pallet2Ship
Good communication and friendly staff
Good communication and friendly staff - highly recommend.
April 29, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Sophie!
Great to hear you found the team approachable and the communication clear throughout.
Your recommendation is much appreciated, and we hope to be able to work with you again.
Kind regards,
Pallet2Ship
We recently used Pallet2Ship for a…
We recently used Pallet2Ship for a delivery and couldn't be happier with the service. The delivery was on time and the whole process was smooth from start to finish. A special mention to Dan in customer service — he was professional, helpful, and made everything easy. On top of that, the pricing is very affordable. Highly recommend!
April 16, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Mary!
Great to hear everything ran smoothly and arrived on time. Dan will be really pleased to know his support made things easier.
Really appreciate the recommendation.
Kind regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Angela!
Really pleased to hear everything went well and that the delivery made a good impression too.
We look forward to assisting you again.
Many thanks,
Pallet2Ship
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Excellent service.
Excellent service.
Kept informed all the way through and delivered on time safely.
April 21, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Keith!
It's great to hear everything arrived safely and that you felt well-informed throughout the process.
We hope to be able to work with you again.
Many thanks,
Pallet2Ship
My experience of this company was…
My experience of this company was hugely improved by their willing and frequent communication and the monitoring of the whole process of delivery over several days. Their customer service was quite superb. I especially want to mention Dan E , no idea of his full name but he not only booked the collection of the trike from my home giving me very clear instructions how to package it and prepare it , but then tracked the delivery to York and helped find the huge parcel after it was moved from the depot by the trike company. I can’t praise him enough for his helpfulness and would recommend him for his attention to detail. An excellent company also recommended by Jorvik trikes of York. Many thanks Mrs Linda Hollins.
April 26, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Linda!
It’s great to hear the whole process felt well looked after, and that communication made a real difference along the way.
Your recommendation is truly appreciated, and it means a lot that you chose to share your experience.
Kind regards,
Pallet2Ship
Efficient and easy-to-use service
Efficient and easy-to-use service. I would highly recommend it
April 21, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Leah!
We are pleased to hear you found the service straightforward and efficient. That’s exactly what we aim to deliver.
We truly appreciate your recommendation and hope to assist you again in the future.
Kind regards,
Pallet2Ship
Collected and delivered as promised.
Used this company to ship some scooter parts down South. Everything was good with the service. Goods were collected on the right day and delivered in perfect order as promised. Would happily use them again and recommend to anyone.
April 9, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, James!
We’re pleased to hear everything went to plan and that your goods were collected and delivered exactly as expected.
We truly appreciate your recommendation and look forward to assisting you again in the future.
Many thanks,
Pallet2Ship
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Excellent service from Pallet2Ship!
I had a very good experience using Pallet2Ship to send a pallet with an AEG kitchen hob from Latvia to Denmark. The whole process was smooth, professional, and much easier than I expected. Booking was simple, communication was clear, and everything was handled reliably from start to finish.
The pallet arrived safely and in great condition, which was especially important because the item was fragile and valuable. I really appreciated how efficient and well-organized the service was throughout the shipment. It gave me a lot of confidence knowing my delivery was in good hands.
I would definitely recommend pallet2ship.co.uk
to anyone who needs dependable international pallet delivery. Great value, excellent service, and a stress-free experience overall.
March 13, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your thoughts, Ravi!
We’re delighted to hear your shipment from Latvia to Denmark went smoothly and that everything arrived safely. It’s great to know the process felt straightforward and well-managed throughout.
We truly appreciate your recommendation and your trust in our service.
Warm regards,
Pallet2Ship
Delivered quickly but there was a…
Delivered quickly but there was a complete lack of communication as to 2hen to expect the delivery. All communication seems to have been with the sender not the recipient. We got no notice of delivery and it was a heavy item that we had to ,it inside by ourselves.
April 9, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for your feedback, Ann!
We’re glad to hear the delivery was completed quickly. We understand your point regarding communication and apologise for any inconvenience caused.
Your feedback has been noted and will be taken into consideration.
Kind regards,
Pallet2Ship
Reply from Pallet2Ship
Thank you for taking the time to share your thoughts, Vitas!
We’re pleased to hear everything ran smoothly from start to finish. That’s exactly the kind of experience we aim to provide every time.
We truly appreciate your feedback and hope to assist you again in the future.
Kind regards,
Pallet2Ship
Pallet was delivered on time and…
Pallet was delivered on time and comunication was excellent!
April 10, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Peter!
We’re delighted to hear you had such a positive experience with us. Your support is greatly appreciated.
We hope to assist you again in the future.
Best wishes,
Pallet2Ship
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Another excellent experience
Second time using their services and another great experience.
Great price and customer service.
Will use again.
March 30, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Carlos!
We’re really pleased to hear your second experience with us was just as positive as the first. It means a lot to have your continued trust and to know we’ve been able to deliver consistently for you.
We truly appreciate your support and look forward to working with you again.
Kind regards,
Pallet2Ship
Great service
Great service, easy to use, definitely recommend and would use them again myself.
March 30, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Bethan!
We’re really pleased to hear you found everything easy to use and that you’d be happy to use our services again. Your recommendation means a lot to us.
We truly appreciate your support and look forward to assisting you in the future.
Many thanks,
Pallet2Ship
108 Pound Charge for no reason
I booked a pallet for domestic shipping and the experience has been extremely disappointing.
On the original collection date, no driver showed up and I received no communication explaining the missed collection. Because of this, I had to take the time to rebook the service myself.
On the second agreed date, a driver did arrive in a full sized HGV and attended the property without any apparent issue.
However, around 30 days later, I was charged £108 for a “wasted journey.” The reason given was that an HGV could not access the property, which is completely inconsistent with what actually happened. Your company itself sent an HGV on the rebooked date, and it arrived successfully.
To be clear:
The first missed collection was entirely on your side.
The second collection was attended using an HGV without access issues.
The later charge is based on a claim that contradicts your own actions.
This charge unjustified and unacceptable. I expect this to be investigated properly but got no real response and the £108 charge remained.
March 3, 2026
Unprompted review
Reply from Pallet2Ship
Hi Steven,
The collection on the 2nd of February was booked and dispatched as planned; however, it was unsuccessful as the driver was unable to gain access to the collection address on the day.
Access is assessed by the driver at the time of collection, and conditions can vary from day to day. It is therefore at the driver’s discretion to determine whether it is safe and possible to proceed.
As per your request, we changed the collection date, and a smaller HGV successfully collected your goods.
As a result, the failed collection charge has been correctly applied in line with the carrier’s terms.
Many thanks,
Pallet2Ship
5 star all the way…
Good communication from start. We were given great and useful information regarding the product options and guided to choose the right on e for us. Straight forward order process and delivery on time and very much to our satisfaction. 5 star all the way…
March 31, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Bridget!
We’re delighted to hear everything was straightforward and that you received the support you needed along the way. It’s especially great to know you’re so happy with the overall outcome.
Warm regards,
Pallet2Ship
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Excellent for a first time pallet ship
I shipped a pallet with Pallet2Ship from my house. It was the first time I have ever had to organise sending a pallet. Pallet2ship were very communicative throughout. Would definitely recomend and use again.
March 27, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Merrick!
We’re really pleased to hear your first pallet shipment went smoothly and that you felt well supported throughout the process. It’s great to know everything was clearly communicated along the way.
We truly appreciate your recommendation and would be glad to assist you again in the future.
Kind regards,
Pallet2Ship
Thank you Gabriela!
Thank you Gabriela!
Very helpful with are collection and drop off process
March 27, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback, Marcus!
We’re really glad to hear Gabriela was able to assist you smoothly with both the collection and delivery process.
We appreciate your support and look forward to helping you again in the future.
Kind regards,
Pallet2Ship
Shipping made easy
Shipping with this company is pretty easy and straightforward through their portal. Contact Dan, he so friendly and is always ready to help.
February 12, 2026
Unprompted review
Reply from Pallet2Ship
Thank you for taking the time to share your feedback!
We’re glad to hear you found the process straightforward and easy to manage through our platform. It’s also great to know Dan was able to support you along the way — we’ll be sure to pass on your kind words.
We truly appreciate your comments and look forward to assisting you again.
Many thanks,
Pallet2Ship
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