Excellent delivery by Marcello! Thank you! Only criticism is for the depot system. I had to call the depot a few times to find out when the delivery was expected as I hadn’t received any update... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marcello was great. We overslept having watched the England game and after knocking for a while he called to wake us up. He was completely understanding and couldn’t have been more helpful in helping... See more
Company replied
Marvello was extremely helpful in that he contacted us about his arrival at the property and agreed to hang on whilst l got there as l had to step away unexpectedly. He unloaded the pallet and posi... See more
Company replied
Really polite and friendly driver. It's unusual for a delivery company to telephone you if they can't find the delivery address, they usually just go to their next delivery but the driver Marcello cal... See more
Company replied
Company details
- Logistics Service
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Freight Forwarding Service
- Shipping Service
Written by the company
The Trustpilot account is managed centrally at our Lichfield HQ. As such, if you have any enquiries we will request certain information from you; your postcode and consignment ID for the order. We will then be able to investigate in conjunction with the local member.
Palletways UK
Written by the company
- Who are Palletways?
- The Palletways Network is comprised of over 135 independent member companies. Our members benefit from a centralised network structure, and collectively handle over 25,000 pallets per day.
Delivery Guidelines
Delivering goods on a pallet is very different from any other type of delivery you may receive, such as parcels or packages. It takes more tools and equipment and does carry some risk to our drivers.
Therefore, our delivery rules are governed by Health & Safety guidelines, for the benefit of both our drivers and our customers so that you receive the highest quality service in the safest manner possible.
• Our Pallet deliveries ARE made to a kerbside location
• We NEED to deliver on solid, flat surfaces to facilitate safe pump truck operation
• We WILL deliver to ground level locations only
• We CANNOT deliver pallets on steep inclines
For more information on how we deliver please visit www.palletways.com/pallet-delivery-services
For any queries please contact us on customer_care@palletways.com
Contact info
United Kingdom
- customer_care@palletways.com
- www.palletways.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Marcello depot 42 was great
Marcello depot 42 was great, he was polite and quick with the drop off !!
March 23, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Outright racist delivery driver!
I had a very disappointing experience with Palletways. My large pallet delivery was left on the road by the driver, which was both unsafe and inconvenient. I politely asked him several times if he could help move the items onto the pavement, but he refused outright.
What made the situation even more upsetting was what happened next. As I went to ask my neighbour for help, she — a white British woman — asked the driver the same thing, and he immediately agreed and moved the items without hesitation. As someone of Indian heritage who wears a headscarf, I found this difference in treatment deeply concerning and hard to ignore.
This experience felt disrespectful and unfair. I would expect a basic level of professionalism and equal treatment for all customers. Unfortunately, this was not reflected in my interaction, and it has left me very dissatisfied with the service.
March 10, 2026
Unprompted review
Reply from Palletways UK
We're sorry to read you're having a poor experience with our service. We'll forward your experience to the relevant depot and ask them to make contact.
Apologies again,
Palletways Customer Care
James Gough very lovely young man
James Gough very lovely young man. Very polite and efficient and happy in his work.
March 20, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Good service
Our delivery was completed within the time specified. The driver (James Gough) was very professional, polite and was very helpful, putting the pallet in a convenient place!
March 20, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Amazing as always
Amazing as always. Great service. Always has a smile
March 20, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James made our delivery quick and…
James made our delivery quick and painless , very polite and friendly
March 20, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James Gough depot 42
James Gough depot 42. Seamless Delivery. Very polite and helpful.
March 20, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Delivery
Palletways depot 42 was very efficient and friendly service
James gough the delivery driver was very polite and helpful,would definitely recommend.
March 19, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Wood chips delivery Round 42
Nice delivery man James Gough
Patient and polite
March 19, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Superb delivery service
Superb delivery from James Gough at palletways.
On time polite and professional
Yiu can’t ask for better
March 18, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
My awkward heavy items were delivered…
My awkward heavy items were delivered carefully and safely to the exact location I wanted them
March 17, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Plant Delivery
Lovely guy called James Gough , very helpful all plants turned up in perfect condition thank you
March 17, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcelle was friendly and helpful
March 11, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Good customer service every time
Thank you to, John from depot 127 of Palletways for an early delivery and also for bringing it into our stockroom for it was appreciated
March 16, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Really helpful delivery driver
Really helpful delivery driver. Helped me get a pallet on to my property. Thank you!
March 16, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
On time great customer service
On time great customer service. James Gough was great. 😊
March 3, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James Gongh was so friendly
James Gongh was so friendly, helpful and attentive the delivery was carried out with a smile and was genuinely an amazing service throughout he delivery service in. Brighton
March 13, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
John 127
John always goes above and beyond for us, we appreciate it greatly. A real credit to the company!
March 13, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James did a sick job well impressed
James did a sick job well impressed
March 12, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
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