Excellent delivery by Marcello! Thank you! Only criticism is for the depot system. I had to call the depot a few times to find out when the delivery was expected as I hadn’t received any update... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Marcello was great. We overslept having watched the England game and after knocking for a while he called to wake us up. He was completely understanding and couldn’t have been more helpful in helping... See more
Company replied
Marvello was extremely helpful in that he contacted us about his arrival at the property and agreed to hang on whilst l got there as l had to step away unexpectedly. He unloaded the pallet and posi... See more
Company replied
Really polite and friendly driver. It's unusual for a delivery company to telephone you if they can't find the delivery address, they usually just go to their next delivery but the driver Marcello cal... See more
Company replied
Company details
- Logistics Service
- Courier and Delivery Service
- Courier Service
- Delivery Service
- Freight Forwarding Service
- Shipping Service
Written by the company
The Trustpilot account is managed centrally at our Lichfield HQ. As such, if you have any enquiries we will request certain information from you; your postcode and consignment ID for the order. We will then be able to investigate in conjunction with the local member.
Palletways UK
Written by the company
- Who are Palletways?
- The Palletways Network is comprised of over 135 independent member companies. Our members benefit from a centralised network structure, and collectively handle over 25,000 pallets per day.
Delivery Guidelines
Delivering goods on a pallet is very different from any other type of delivery you may receive, such as parcels or packages. It takes more tools and equipment and does carry some risk to our drivers.
Therefore, our delivery rules are governed by Health & Safety guidelines, for the benefit of both our drivers and our customers so that you receive the highest quality service in the safest manner possible.
• Our Pallet deliveries ARE made to a kerbside location
• We NEED to deliver on solid, flat surfaces to facilitate safe pump truck operation
• We WILL deliver to ground level locations only
• We CANNOT deliver pallets on steep inclines
For more information on how we deliver please visit www.palletways.com/pallet-delivery-services
For any queries please contact us on customer_care@palletways.com
Contact info
United Kingdom
- customer_care@palletways.com
- www.palletways.com
4.1
Great
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful delivery driver
Really helpful delivery driver. Helped me get a pallet on to my property. Thank you!
March 16, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
On time great customer service
On time great customer service. James Gough was great. 😊
March 3, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James Gongh was so friendly
James Gongh was so friendly, helpful and attentive the delivery was carried out with a smile and was genuinely an amazing service throughout he delivery service in. Brighton
March 13, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
John 127
John always goes above and beyond for us, we appreciate it greatly. A real credit to the company!
March 13, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James did a sick job well impressed
James did a sick job well impressed
March 12, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James was a great driver and very…
James was a great driver and very efficient with his delivery
March 12, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James G from Depot 42 was courteous
James G from Depot 42 was courteous, friendly and extremely helpful
March 12, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Marcello (depot 42) was very helpful…
Marcello (depot 42) was very helpful and delivered our pallet to where we wanted. Very few and helpful and would use again
March 12, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Excellent experience
Excellent experience. Swift and helpful delivery. Marcello from Depot 42 was a legend
March 12, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James Gough from depot 42
James Gough from depot 42 was polite, friendly and very helpful. Cannot fault the service.
March 12, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Brilliant service
Finn was brilliant - we had 3 pallets of wood pellets delivered to our remote croft and he managed the whole unloading himself. Most of the load at the top of our steep driveway, but he also volunteered to take bags down the 30-metre drive to the house. I’m really grateful as it was a really terrible day and I wouldn’t have managed otherwise. I would definitely recommend this company - so much better than any we have used before! Thanks Finn.
March 12, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Good service from Marcello depot 42!
Good service from Marcello depot 42!
Very friendly.
Thanks
March 11, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
James Gough from depot 42 was really…
James Gough from depot 42 was really helpful and friendly, went above and beyond what was asked and was a pleasure to deal with
March 11, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Really helpful and friendly
Really helpful and friendly. Awkward sized package but the driver was great and moved it to somewhere secure.
March 9, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Very helpful driver
A good delivery this morning, arrived on time and John from Palletways depot 127 helped me to unload the boxes and took the pallet away. Great customer service. Thank you
March 11, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Thank you for the early delivery
Very early delivery, thank you John from depot 127
March 11, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
Awful
Awful. Missed the delivery window. No apology on arrival. Surly driver who offered up the 'no mate my job is just to deliver the goods not remove the pallet for you' explanation (lovely as pensioners to have to set to and unload heavy radiators and then break down the pallet, which was completely blocking the pavement).
Consignment No.60045708265
March 11, 2026
Unprompted review
Reply from Palletways UK
Hi, please can you amend your review to include your 11-digit Palletways Consignment ID?
Thanks,
Palletways Customer Care
Good service
A big thank you to Palletways for getting my delivery to me earlier than I expected. It was a great help to me. Thanks to the driver too, John from depot 127
March 11, 2026
Unprompted review
Reply from Palletways UK
Thank you for taking the time to leave this incredible 5* review. We're pleased to see you had an excellent experience with your delivery!
Many thanks,
Palletways Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.