I thought I was logging in to the Scenic website, but logged into Panache by mistake. That was my good luck, as the service I received from Helen was fast, accurate and exemplary. Within an hour of... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Robert Ledsham was superb in exploring what we were looking for on our first River Cruise and then provided us with a number of options and even went the extra mile in researching these again to find... See more
Company replied
I dealt with Wendy at Panache when arranging a Regent Seven Seas Transatlantic cruise for August. Nothing was too much trouble, all tours booked and queries answered immediately on the phone or confir... See more
Company replied
We never have to worry when we book our cruises with Catherine Divan. She’s meticulous in everything she does and if we ever have a query, Catherine responds immediately. She’s a pleasure to deal with... See more
Company details
Written by the company
Established by James Cole the founder of many of the top cruise retail companies in the UK - Panache Cruises is a specialist in Ultra Luxury cruises and expedition cruises. Exceptional customer service with exclusive deals from the worlds most prestigious cruise lines
Contact info
Strawberry Fields, PR7 1PS, Chorley, United Kingdom
- 01615138200
- info@panachecruises.com
- www.panachecruises.com
4.9
Excellent
3K reviews
Replied to 37% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fabulous response and support from Jill
Fabulous response and support from Jill
I asked for so many options and she responded quickly and patiently
I booked the cruise and I recommended to friends who also booked
March 22, 2026
Reply from Panache Cruises
Dear Richard Harrington,
Thank you for sharing such wonderful feedback. It’s fantastic to hear that Jill provided such responsive, patient support while you explored multiple options. Knowing that you not only booked your cruise but also recommended us to friends, who also booked, means a great deal to our team.
Best Regards,
Panache Cruises
Wendy was most helpful and managed to…
Wendy was most helpful and managed to organize everything we needed. She explained everything thoroughly so I would not hesitate to use Panache again.
April 4, 2026
Reply from Panache Cruises
Dear Joan Hogan,
Thank you for sharing your experience. It’s wonderful to hear that Wendy was so helpful and able to organise everything you needed with clear, thorough explanations. Knowing that her support has given you the confidence to use Panache again means a great deal to us.
Best Regards,
Panache Cruises
Reply from Panache Cruises
Dear David Jordan,
Thank you for sharing your feedback. We’re so pleased to hear that Nicole took great care of you.
Best Regards,
Panache Cruises
Elitsa provided a highly professional…
Elitsa provided a highly professional and effective service setting up 2 cruises and customised flight packages very quickly and with zero fuss.
I can highly recommend Panache cruises and Elitsa Nixon in particular.
April 1, 2026
Unprompted review
Reply from Panache Cruises
Dear David Stewart,
Thank you for taking the time to share your experience. We’re delighted to hear that Elitsa provided such professional, efficient support in arranging your cruises and flight packages.
We truly appreciate you sharing you experience and your recommendation.
Best Regards,
Panache Cruises
Friendly and efficient
I thought there were it’s of gaps in the Oceania website but when Elissa Nixon contacted us she expertly filled in all the gaps. She was extremely friendly and so efficient we immediately booked our cruise through her
5 stars all the way
April 3, 2026
Unprompted review
Reply from Panache Cruises
Dear Miriam,
Thank you so much for your wonderful 5‑star review. We’re delighted to hear that Elitsa made the booking process smooth and enjoyable. Providing friendly, knowledgeable, and efficient service is exactly what we aim for, and it’s great to know she made such a positive impression.
Best Regards,
Panache Cruises
Good support when needed
Our cruise consultant was often available, and when she wasn't a colleague would always contact to help with any quries and questions.
April 2, 2026
Reply from Panache Cruises
Dear EAM,
Thank you for your feedback. We’re pleased to hear that your cruise consultant was readily available and that our wider team were always on hand to assist whenever needed. Providing consistent, reliable support is something we take great pride in, and it’s wonderful to know this was reflected in your experience. Thank you once again, we truly appreciate you taking the time to share your comments.
Best Regards,
Panache Cruises
Reply from Panache Cruises
Dear Joe H,
Thank you for your feedback. We’re delighted to hear that you received excellent and timely service from Scott. We truly appreciate you taking the time to share your experience.
Best Regards,
Panache Cruises
We have just booked another holiday…
We have just booked another holiday with Panache, and Joe Hawkins was so helpful. He explained everything in detail - got back to me immediately if I had an questions. No pushy hard sale, explained what we were looking for and he delivered. I would highly recommend this company and Joe.
March 31, 2026
Unprompted review
Reply from Panache Cruises
Dear Jane popperwell,
Thank you for sharing your experience. We’re delighted to hear that your recent holiday booking with Panache was such a positive one. It’s wonderful to know that Joe provided detailed explanations, responded promptly to your questions, and offered support without any pressure. We truly appreciate your recommendation and your continued trust in our team. We look forward to hearing all about your cruise on your return.
Best Regards,
Panache Cruises
FROM the time I called Charlene was…
FROM the time I called Charlene was amazing, so knowledgeable, I knew i was in great hands, guided me through all I needed to know matched my status which I was shocked as had previously been told could not be .
Booked my cruise od the deposit all with in 2 hrs.
Thank you Charlene you were amazing.
April 1, 2026
Reply from Panache Cruises
Dear Kim,
Thank you for sharing such wonderful feedback. We’re delighted to hear how amazing your experience with Charlene was from the very first call. Her knowledge and dedication to finding the best options for our customers are qualities we’re incredibly proud of, and it’s fantastic to know she was able to guide you so confidently through the process.
Best Regards,
Panache Cruises
Reply from Panache Cruises
Dear Rob,
Thank you for your feedback. We’re delighted to hear that Charlene provided such efficient and friendly service. We truly appreciate you taking the time to share your experience and look forward to assisting you again in the future.
Best Regards,
Panache Cruises
The whole process from start to finish…
The whole process from start to finish was very easy. Karen Aspinall could not have been more helpful. She is friendly, efficient and knowledgeable.
April 1, 2026
Unprompted review
Reply from Panache Cruises
Dear WILLIAM FREDERICK Wilson,
Thank you for taking the time to share your experience. We’re delighted to hear that the entire process was smooth from start to finish and that Karen provided such friendly, efficient, and knowledgeable support throughout your booking. We truly appreciate your feedback and are grateful you chose to book with us.
Best Regards,
Panache Cruises
Louise in particular was very helpful
Louise in particular was very helpful. Nice manners and helped us with our needs.
I woukd recommend your company to all our friends.
April 1, 2026
Reply from Panache Cruises
Dear Customer,
Thank you for your kind feedback. We’re delighted to hear that Louise was so helpful and attentive, and that her warm manner made your experience a positive one. We truly appreciate your recommendation and are grateful you chose Panache Cruises to book your holiday.
Best Regards,
Panache Cruises
Jill was very helpful and knowledgeable…
Jill was very helpful and knowledgeable even more so as she has travelled on the ship that we were looking to book
Nothing was too much trouble
More importantly I could speak to her any time
Would certainly recommend
March 29, 2026
Reply from Panache Cruises
Dear Nigel Trickett,
Thank you for sharing your experience. We’re delighted to hear how helpful and knowledgeable Jill was throughout your booking process, especially with her first hand experience of the ship you were interested in. It’s wonderful to know that nothing was too much trouble and that you felt supported whenever you needed to speak with her. We truly appreciate your recommendation and are grateful you chose to book with us.
Best Regards,
Panache Cruises
Another slick and efficient holiday …
Another slick and efficient holiday booking from Nicola @ Panache. Professional travel agent, always available to help, very competitive prices. I would highly recommend this company and Nicola Tempest Mitchell
February 28, 2026
Reply from Panache Cruises
Dear Joy Banks,
Thank you for your wonderful feedback. We’re delighted to hear that you had another smooth and efficient booking experience with Nicola. It’s great to know her professionalism, availability, and our competitive pricing continue to make such a positive impression. We truly appreciate your recommendation and your continued trust in Panache Cruises. We look forward to helping you plan many more memorable holidays.
Best Regards,
Panache Cruises
Easy Fast Efficient Friendly
March 31, 2026
Reply from Panache Cruises
Dear Shelia Barclay,
Thank you for your review. We’re delighted to hear that you found our service easy, fast, efficient, and friendly. We truly appreciate you taking the time to share your experience.
Best Regards,
Panache Cruises
Reply from Panache Cruises
Dear Paul,
Thank you for your feedback. We’re pleased to hear that you found our service polite, efficient, and attentive to all the requirements of your booking. We truly appreciate you taking the time to share your experience and wish you a wonderful time on your cruise.
Best Regards,
Panache Cruises
Reply from Panache Cruises
Dear Peter Hough,
Thank you for your feedback. We’re pleased to hear that you found our team easy to deal with, helpful, and attentive to your needs. We truly appreciate you taking the time to share your experience.
Best Regards,
Panache Cruises
Excellent experience
This is the first time I've used Panache Cruises to book my holiday but it won't be the last. Lisa was very helpful and explained everything clearly. The final price was very good - cheaper than I'd seen from other companies. I definitely recommend Panache.
March 27, 2026
Unprompted review
Reply from Panache Cruises
Dear Geoffrey Spice,
Thank you so much for sharing your experience. We’re delighted to hear that your first time booking with Panache Cruises was such a positive one. It’s wonderful to know that Lisa was helpful and was able to secure a great price for your holiday. We truly appreciate your recommendation and are grateful for your trust in us.
Best Regards,
Panache Cruises
Lisa was very helpful and efficient…
Lisa was very helpful and efficient when we booked a cruise.
March 29, 2026
Reply from Panache Cruises
Dear John,
Thank you for your review. We’re delighted to hear that Lisa was helpful and efficient during your cruise booking. We truly appreciate you taking the time to share your experience.
Best Regards,
Panache Cruises
Great service.
March 25, 2026
Reply from Panache Cruises
Dear ELAINE RUSHWORTH,
Thank you for your review. We’re delighted to hear you received great service and truly appreciate you taking the time to share your feedback. We look forward to assisting you again in the future.
Best Regards,
Panache Cruises
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