PandaRemit Reviews 

866
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers had a great experience with this company. Many customers appreciate the user-friendly operation, finding the process of registration and transferring funds to be quick and easy. People frequently highlight the speed and efficiency of money transfers, often noting funds are credited within minutes. Reviewers are also satisfied with the competitive exchange rates and lower fees offered. However, some customers also noted significant issues with customer service, describing it as poor with slow responses and a lack of clear communication. People reported transfers getting stuck or money not being received, leading to frustrating delays and unresolved problems. Some reviewers experienced lengthy processing times, with issues sometimes taking weeks to resolve.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as funds being held for... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the fast rates... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and unresponsive agents... See more

User experience

Customers had positive experiences with user experience, finding it easy, fast, and seamless for transfers,... See more

Response time

Clients share negative opinions on response time, with many reviewers expressing frustration over slow and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 3 out of 5 stars

I have transferred to my bank in the Philippines via FPS usually takes in minutes but now its almost a day and customer service online app is not helpful. Always saying customer agent is busy. And the... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

3.9

Great

TrustScore 4 out of 5

866 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 97% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.9

All reviews

(866)

167 reviews in the last 12 months

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Rated 3 out of 5 stars

Bank gransfer took long time to process

I have transferred to my bank in the Philippines via FPS usually takes in minutes but now its almost a day and customer service online app is not helpful. Always saying customer agent is busy. And they didn't say the reason of the delay.

January 26, 2026
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We're very sorry for making you feel unsatisfied with this remittance experience. If you have any further concerns or questions, please don't hesitate to reach out to our customer support team (asia@pandaremit.com). We are here to assist you and address any issues you may encounter promptly.

We understand the importance of timely responses and efficient service, and we're actively working on enhancing our customer support team's responsiveness to ensure smoother and faster transfers for our users.

Best regards,
Customer Service Team
Panda Remit

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Rated 1 out of 5 stars

I transfer money from my Vietnamese…

I transfer money from my Vietnamese account to Philippine bank. It’s been three days now and I still haven’t received the funds! It shows transaction done in Panda app but no funds reach my Philippine bank. Please fix this mess!

Update! Just got my money today! Sent January 16, 2026 (Friday) and received January 19, 2026 (Monday). Panda Remit is a legit app but sending a big amount takes 2 business days.

January 16, 2026
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously. Feel free to send your Transaction Number to our customer service team (asia@pandaremit.com), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

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Rated 5 out of 5 stars

I often have to fly between China and…

I often have to fly between China and US for work. Panda Remit is really a big help. I have used it many times to send funds. Not only does it have reasonable exchange rates and lower fees, the operation is very easy and fast. I've never met any problem using Panda Remit. Appreciate and highly recommend it!

December 25, 2025
Unprompted review
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Rated 5 out of 5 stars

Successfully remittance

Successfully remittance, very fast process while transfer to Malaysia touch and go. Wishes to enhance better user interface on simple doggle function and direct understanding. Keep it up!

December 23, 2025
Unprompted review
Rated 3 out of 5 stars

Slow remittance

Slow remittance. The transfer was completed since 6hrs ago but no money was received. So upsetting, as they advertised to send money real-time. Will never use again

December 21, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced with our processing time.

Feel free to leave your Transaction Number or send it to our WhatsApp (+1 425 534 4211), which would help us identify your transaction and figure out the reason for the delay.

We're committed to improving our user experience, and your insights are invaluable in helping us achieve that. Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 2 out of 5 stars

App said transfer successfully

App said transfer successfully. But the money not yet appear/sent to my bank account

December 17, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We apologize for any inconvenience you may have experienced.

Feel free to leave your Transaction Number or send it to our E-mail ( asia@pandaremit.com), which would help us identify your transaction and figure out the reason for the delay. We'll address your issue asap and optimize the remittance procedure to offer you better service in the future.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

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Rated 1 out of 5 stars

lousy like shit

lousy like shit, claim within few days send
end up no send need to go follow up say verify again

never send already say alright all verification, few days later still same

go ask again say need to send addtional

It took almost 2 weeks still havent solve the issue

December 1, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience you may have experienced with our processing time.

Feel free to leave your Transaction Number or send it to our E-mail (service@pandaremit.com), which would help us identify your transaction and figure out the reason for the delay.

Sorry again for the inconvenience. We'll address your issue asap and optimize the remittance procedure to offer you better service in the future.

Best regards,
Customer Service Team
Panda Remit

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