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PandaRemit Reviews 

866
•
TrustScore 4 out of 5

3.9

Business and IT Consulting Agency
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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers had a great experience with this company. Many customers appreciate the user-friendly operation, finding the process of registration and transferring funds to be quick and easy. People frequently highlight the speed and efficiency of money transfers, often noting funds are credited within minutes. Reviewers are also satisfied with the competitive exchange rates and lower fees offered. However, some customers also noted significant issues with customer service, describing it as poor with slow responses and a lack of clear communication. People reported transfers getting stuck or money not being received, leading to frustrating delays and unresolved problems. Some reviewers experienced lengthy processing times, with issues sometimes taking weeks to resolve.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as funds being held for... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the fast rates... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and unresponsive agents... See more

User experience

Customers had positive experiences with user experience, finding it easy, fast, and seamless for transfers,... See more

Response time

Clients share negative opinions on response time, with many reviewers expressing frustration over slow and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 3 out of 5 stars

I have transferred to my bank in the Philippines via FPS usually takes in minutes but now its almost a day and customer service online app is not helpful. Always saying customer agent is busy. And the... See more

Company replied

Company details

  1. Business and IT Consulting Agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/

Contact info

3.9

Great

TrustScore 4 out of 5

866 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(866)

167 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
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Rated 5 out of 5 stars

Panda Remit customer service really…

Panda Remit customer service really gave me a big help. I always used bank transfers to send money to family. But one day they were in an emergency that couldn't wait that long. I contacted Panda Remit customer service and the agent taught me how to bind a bank card, bind a recipient, how to receive money. Thank you agent 8000 for solving my problem.

September 28, 2025
Unprompted review
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Rated 5 out of 5 stars

With 5 years of usage of Panda Remit

With 5 years of usage of Panda Remit, I've witnessed its development since its very beginning, and it never disappointed me, sending my money in time in every transaction. In recent years Panda also developed many new services like overseas tuition payment, which I used to pay for my daughter's school classes.

October 10, 2024
Unprompted review
Rated 1 out of 5 stars

Dont use their service it is nonsense!

Dont use their service! I tried and payed for it so my remittance will arrive quickly but its almost 15 hrs the money is still nowhere to be found. Tried to contact their customer service and they dont answer! Never again! Hipe i can recover my money!

September 19, 2025
Unprompted review
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Reply from PandaRemit

Dear Customer,

We apologize for any inconvenience you may have experienced with our app.

Your concerns have been taken seriously. Feel free to send your Transaction Number to our customer service team (WhatsApp+1 425 534 4211), which will help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Legit

I’ve done 4 transactions with PandaRemit; it’s reliable, fast, and I recommend it.

September 19, 2025
Unprompted review
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Rated 1 out of 5 stars

Refused, because over 65. Discrimination.

I need transfer to be reliable and for visa purposes, it has to be stated as international transfer for Thai immigration.

With Wise, this is not the case any more. So looking for a way to send my money from Europe to Thailand.

Short, I wasted 3 hours of my life, with a verification,that asked sensitive documents.

When everything was submitted, I was told my account, could not be activated.

Why? Because verification is not possible above 65 years old.

So account denied. This is really scandalous. Not ask me anything then in the first place. This is an awful form of discrimination. Shame on you!

September 12, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

Sorry for the inconvenience. We'd love to offer you service and we absolutely appreciate support from every single user without discrimination. But for now, our partner bank has set up this limit because of their strict policy.

Thanks for your patience and understanding. We look forward to offering you better service when we have a new partner.

Best regards,
Customer Service Team
Panda Remit

Rated 4 out of 5 stars

I have got to do many international…

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You can easily operate on the APP with money protected well. I can use it for tuition, living expenses, or just sending money to families. My overseas life is now far more convenient thanks to Panda Remit.

August 6, 2025
Unprompted review
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Rated 5 out of 5 stars

Impressive

Amazing speed of transfer SGD INR with in less then 2 minutes

August 30, 2025
Unprompted review
Rated 5 out of 5 stars

Reliable !!

It's easy to operate on Panda Remit pages and only took me 3-5 minutes to register and finish my first remittance. This fluent process is more efficient than bank transfer or other APP products. And you can trust Panda Remit with money safety. I never met any security problems thanks to their team.

August 26, 2025
Unprompted review
Rated 3 out of 5 stars

Payment

Nowadays taking longer processing time to receive the remittance money. It takes more than 12 hours! Can't believe the services are so inefficient...

August 25, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.

Orders in weekends might be delayed. If you still haven't received your money, please send the transaction number to asia@pandaremit.com. We'll address your issue asap and optimize the remittance procedure to offer you better service in the future.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

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Rated 1 out of 5 stars

It got me pretty annoyed that It took…

It got me pretty annoyed that It took the transfer and remittance so damn long.

I will not be using this app again.

August 24, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,

We apologize for any inconvenience you may have experienced with our app.

Orders on weekends might be delayed. If you still haven't received your money, please send the transaction number to our WhatsApp customer service team (+1 425 534 4211）, . We'll address your issue asap and optimize the remittance procedure to offer you better service in the future.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Great

The operation process of this app is very simple and convenient. From registration and login to completing a remittance, it only takes 3–5 minutes. The whole process is smooth and much faster and more efficient than other apps. In addition, PandaRemit is highly reliable in terms of security, with no security issues ever reported.

August 21, 2025
Unprompted review

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