PandaRemit Reviews 

866
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Considering 145 reviews, reviewers had a great experience with this company. Many customers appreciate the user-friendly operation, finding the process of registration and transferring funds to be quick and easy. People frequently highlight the speed and efficiency of money transfers, often noting funds are credited within minutes. Reviewers are also satisfied with the competitive exchange rates and lower fees offered. However, some customers also noted significant issues with customer service, describing it as poor with slow responses and a lack of clear communication. People reported transfers getting stuck or money not being received, leading to frustrating delays and unresolved problems. Some reviewers experienced lengthy processing times, with issues sometimes taking weeks to resolve.

What people talk about most

Payment

Consumers find payment to be ambiguous, with many reporting significant issues such as funds being held for... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the fast rates... See more

Customer service

Users describe negative interactions with customer service, often citing unhelpful and unresponsive agents... See more

User experience

Customers had positive experiences with user experience, finding it easy, fast, and seamless for transfers,... See more

Response time

Clients share negative opinions on response time, with many reviewers expressing frustration over slow and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have got to do many international transfers since I work overseas and I finally chose Panda Remit after trying many providers. Panda has the best exchange rates and transparent handling fees. You ca... See more

Rated 4 out of 5 stars

wenn du aus Deutschland bist: my 1st tip: don't give up, if you are a German like me, bec the chance to open an account in the way of their software is zero without the hotline, but with hotl... See more

Rated 3 out of 5 stars

I have transferred to my bank in the Philippines via FPS usually takes in minutes but now its almost a day and customer service online app is not helpful. Always saying customer agent is busy. And the... See more

Company replied


Company details

  1. Business and IT Consulting Agency

Written by the company

Panda Remit is a cross-border remittance company headquartered in Singapore, and it is the choice of millions of users around the world. With Panda Remit, remittance is safer and more convenient; more money is received and the speed is faster. Send money around the world with just one mobile phone. Official website: https://www.pandaremit.com/


Contact info

3.9

Great

TrustScore 4 out of 5

866 reviews

5-star
4-star
3-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

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3.9

All reviews

(866)

167 reviews in the last 12 months

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Rated 5 out of 5 stars

Honestly very easy to use app

Honestly very easy to use app. They often give rate fee coupons and its easy to transmit from overseas to alipay or weixin. Credits almost instantly. Been using it over remitly due to better fees.

July 7, 2025
Unprompted review
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Rated 5 out of 5 stars

It's easy to operate on Panda Remit…

It's easy to operate on Panda Remit pages and only took me 3-5 minutes to register and finish my first remittance. This fluent process is more efficient than bank transfer or other APP products. And you can trust Panda Remit with money safety. I never met any security problems thanks to their team.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

I'm really satisfied with Panda Remit…

I'm really satisfied with Panda Remit as a long term user with its better exchange rates, lower fees and user-friendly operation. It has all mainstream currencies to fulfill my remittance needs. And it's very easy to click on its APP pages. I highly recommend it to any friend who needs to do cross-border remittances.

April 30, 2025
Unprompted review
Rated 1 out of 5 stars

Scam, took my money and not processed it after2 days

I spent two days waiting for a transfer on an account that I registered and using far back during COVID times. I had to prove that my Chinese name is equal to my Chinese mando alphabetic spelling and the customer service just keeps telling me to wait for 1 business day after 1 business day for such a simple problem. I never had ANY such ridiculous holdback with other remittance platforms. Panda remit in 2025 should be avoided at all cost. I will be escalating a complaint with the authorities should this not be resolved and am prepared to take this company to the small claims court

July 2, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.

Our British partner has used a new mechanism to match names and abbreviations, so there might be some mismatch happening. Your concerns have been taken seriously. Please feel free to contact us through WhatsApp (+44 7709 535853) to handle your transaction order. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

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Rated 5 out of 5 stars

Panda Remit customer service really…

Panda Remit customer service really gave me a big help. I always used bank transfers to send money to family. But one day they were in an emergency that couldn't wait that long. I contacted Panda Remit customer service and the agent taught me how to bind a bank card, bind a recipient, how to receive money. Thank you agent 8000 for solving my problem.

July 2, 2025
Unprompted review
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Rated 5 out of 5 stars

Very good

With 5 years of usage of Panda Remit, I've witnessed its development since its very beginning, and it never disappointed me, sending my money in time in every transaction.

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Panda Remit gives a really good…

Panda Remit gives a really good exchange rate (euro to Vnd). The process is fast and convenient. Just a note: if you use bank transfer method then maybe don’t do the transfer out during the weekend or office hour since it might delay the process. Otherwise everything works great! Highly recommended!

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Have been using Panda Remit for more…

Have been using Panda Remit for more than 2years... Best rates and transfers are done in less than a minute.. + they didn't charge fees for the counties i transfer to... moreover..they always have discount coupons every month... Highly recommended

July 1, 2025
Unprompted review
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Rated 1 out of 5 stars

Support attitude is horrendous

Support attitude is horrendous. They copy and paste messages and don’t do anything to help. “Instant transfers” take hours and up to a day. Just withdraw money at an ATM

July 1, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Customer,
We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to send your Transaction Number to our customer service team (asia@pandaremit.com), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

Rated 5 out of 5 stars

Great app

I’ve been using it for quite some time now. Exchanging CAD to various currencies. No issues at all. Rates are much better than those offer through the bank. Transfer time is also quick! Would recommend to friends.

June 30, 2025
Unprompted review
Rated 5 out of 5 stars

I've never met any Problems

I've never met any security issues with Panda Remit. It's really safe. I can send living expenses and festival envelopes easily with Panda Remit APP. This product facilitates my overseas life to a great extent. I sincerely recommend it to friends who have the same needs.

June 29, 2025
Unprompted review
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Rated 1 out of 5 stars

First time using it

First time using it, the verification process seems fair and fast enough, but the process takes so long as I am sending money from GBP to China. Then this fund got stuck and their customer support system is also lagging and inefficient. It has been 2+ hours yet I still have not received anything yet. They might have a one-off voucher that gives you the best exchange rate, although things are really slow and the process is really annoying.

June 28, 2025
Unprompted review
PandaRemit logo

Reply from PandaRemit

Dear Valued Customer,

We appreciate you taking the time to share your feedback with us. We apologize for any inconvenience you may have experienced with our app and customer service.

Your concerns have been taken seriously, Feel free to leave your transaction number or contact us (service@pandaremit.com), which help us identify your transaction. We'll address this issue ASAP. Also, we're actively working on optimizing our remittance process and enhancing our customer support team's responsiveness.

Thanks for your patience and understanding, and we apologize once again for any frustration you've encountered.

Best regards,
Customer Service Team
Panda Remit

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