Pandawill Reviews 

I had really a bad experience with Pandawill, I paid for a new mobile (clone S5 ) and I got a Refurbisched one, I was not even able to connect it to PC, no drivers worked for.
Plus I paid in advance custom taxes and I had to pay also when I received. After have sent it back to them cause it did not work, they asked me to pay custom taxes again when I think they should cause it was broken.
I was exhausted, I asked for refund and they made also a mobile depreciation. Pratically they kept from what I paid , 20% + custom taxes. At the end I paid € 100 to have nothing. " Don't buy from them

After sell service is just a name and big joke
No service!!!!
Bunch of crooks
Bought cell phone (178us$)
Drop death after 3 weeks
Send back for repair - after 3 month - no date for sending back repaired phone
Received other phone - drop death after 1 week
Now ask for new
No new - only refurbish - why?
I received not OEM phone
I will not going to be reached or poor with those 178$
But
Be carful
U put your money on running deer horn
Garbage chaines stuff
order # 100774372 - rma # WC0011294

Terrible service/ company. I ordered a phone, it was broken. After trying hard to communicate, they finally agreed to repair it. I had to pay for the postage (dosn´t seem fair since they are the ones who posted faulty goods in the first place). This was in August. It is now 5 months later and I am still waiting for my ´repaired´ phone in the post. If I ever receive it I´ll eat my hat.

I bought neken n6 phone in april and i write my review only now. Why? So:
First i had to wait around 6-7 weeks for recieve it, hmm nice.

All of my sensors were wrong from start, but i tried compensate them with apps from store. Many times i couldnt put calls off, etc.

After some months usage the screen had some failure or postion went wrong. 1 cm left line of the touch screen doesnt work. MAny times the phone reboot automatically, frozen during call rings, etc

Hmm, what a nice phone!

Need to mention NEVER FALL DOWN NEVER SCRACH IT.

Custumer service said send back phone, "but dont send it with pro delivery method like fedex,dhl, etc". Ok.
I sent it back normail priority registered airmail, it arrived on 20th november, every track pages says that its delivered... (china post also says its delivered)

Panda guys say no its at the post office...
They said this 6 TIMES now from 20th november.
I said them maybe i should do anything from here europe, if i could do i would do it. They dont answer for my ticket or email.
Bought here several times, but THIS WAS THE LAST.
I cant figure out that the phone or the customer service the worse...

A real ridiculous company!

I recently bought a phone and I paid extra 5% for the customs insurance. Package has been hold at customs and I had to pay a bill of 56.00 usd. Altough I had paid for this insurance, they refused to pay me back for the full amount. I only received 27.00 usd because they pretend that custom fees and vat penalties are not covered, altough this isn’t absolutely mentioned as exception in their conditions! The reason why the customs imposed extra costs is because Pandawill didn’t mention the real value and the real description on the documents/sticker. So they cheated and misleaded the customs and this is taken very serious. So this suspicous behavior leads to exta costs. I certainly did not ask them to lower the value and to lie about the content of the package! So I cannot be held responsible for such a malicious behavior. But Pandawill is refusing to take full responsibility in such case and refuses to pay back the full amount that I did have to pay to the customs. So beware if you have intention to order at Pandawill. I DO CERTAINLY NOT RECOMMEND PANDAWILL.

very useful tip: -despite this warning -if you are willing to use this tax & vat service: ask Pandawill BEFORE ordering not to cheat and not to lie and to mention the real full value and the real full description of the article you bought on the documents and the sticker that they put onto the package.
This will probably result in holding your package @ customs, but you certainly will avoid custom problems and you will also avoid this extra costs that they will not pay back, but you will be refunded for the full amount you paid to the customs!!!

This company has cheated many many customers including myself. Please pass the word around. Almost everyone paid by did not receive their order.

I have received more than 10 orders with no problem and the service is perfect!

I ordered phone UMI S1. It was broken, I sent it for repair and they send it back with no repair made. When I wanted my money back, they said they won´t send me my money and instead offered me some old repaired phone of low value. BEWARE OF THAT SITE

At the end of July I ordered a mobile phone W-5000.
1st.They send it with the second battery broken!!
They told me that they will send to me a new one,but
they never did it!!!
2nd.They didn't warn me that the phone will stop production.
Now the production of this phone is stopped!!!If i need a
replacement part i will not find and i must throw the phone!
That is fact!!!
In this question they never answered to me!!!!!
3rd.After many e-mails (about 20) they told me that they will
refund to me 15 $.I said ok but i wasnt ok because i hadn't
other choice!
Then they told me that they will give back only 10 $.
They havent dignity!!!!What can i buy with $???
Nothing, only bubblegums!!!

BE CAREFULL
DONT BUY FROM THIS SITE!!!!
THEY WILL DELUDE TO YOU!!!
THEY WILL TAKE YOUR MONEY AND THEN NOTHING!!!!
THEY ARE THIEVES!!!!
THEY DONT CARE OF YOUR PROBLEM!!!

I have ordered a paea f2s phone,
I have received a used phone, (not new ).
the phone is a bad phone , many problems, the sim is recognized on and off, the gps is bad, the phone is stopping to work and you have to take the battery and put in again so it began to work, the screen .
the customer support are not responding at all, very bad company.
do not buy from them !!!!!!!!!!!!!!!

BEWARE!!!! they will Lie to you.

Someone updated my order status with a fake tracking number that after two weeks didn't return any information about the parcel. I had to contact customer support and then they gave me another tracking number which has just been posted by EMS which means that they had me waiting two weeks for a parcel that was not going to be delivered because the number as a FAKE.

Still waiting on the phone to arrive (if at all) I will definitely not be buying from this store at all in the future.

I bought an expensive Android phone from Pandawill.

It arrived faulty, the screen was broken, and obviously I requested an RMA to return it for a refund.

They refused to allow me to return it, saying it was my fault, This was on the day it arrived broken.

After days of arguing with them and their AWFUL customer service ''department'', they eventually agreed to allow me to return it, but wanted ME to pay the return postage to China (which costs nearly €30!) and they also wanted a 20% depreciation fee (basically taking 20% of the cost price for themselves and refunding me only 80%)

This was obviously completely outrageous and unacceptable, as THEY were the ones who shipped me a broken phone.

So I opened a PayPal dispute to get my money back. After 30 days, PayPal gave me my money back.

DO NOT BUY FROM THIS COMPANY, CUSTOMER SERVICE IS NON-EXISTENT and AWFUL, they do not take nay responsibility for ANY returns or refunds, or any damaged stock.

STAY WELL AWAY!!

BAD BAD BAD COMPANY, HORRIBLE TO DEAL WITH

Only 14 days from order to receiving goods in Norway with free shipping option. Very well wrapped package. The product was as good as expected. Very satisfied customer!

I ordered a phone from Pandawill by confirming the price by asking their staff in live chat. Then got their letter asking for additional 85$.

I told with live chat again and now they are telling me they will cancel the offer if i dont pay the additional money.

Buy something from them only if you belive you are lucky enough and love the risk

i ordered android phone neken n6
Order Date: April 14, 2014
shipping date :2014-04-18
received date : 11/05/2014

customer service is very good

i want order again from them

I bought a Hyundai T7 which arrived in 2 weeks in great condition. Then I've ordered a case for it which didn't arrived after 2 months, I've opened a PayPal case and received my money back, next day after refund the case shows up in the mail. Paid back the money and enjoyed my purchase.

I have purchased a salir a phone from this company very good one but it was faulty for after 1 month.
The first repair was on my account this was rather a minor one concerning the charging plug off the phone.
Then the touch screen went faulty.
Nothing was offered except sending the phone on my account back to them for about 5 to 6 weeks and they will check to see what is wrong.
Although I sent them a detailed video of the fault no effort for a compensation or replacement was offered.
Not even after along exchange of emails supposedly with people who spoke English well.
Eventually I had to throw the phone away and buy a new one at a local restore.
To be honest I was offered a 5% discount on my next purchase on pandawill.
Never again! Beware of this crook company.

I received newsletter from pandawill saying the have Newman N2 in stock, I bought one immediately after that, next day they are saying they don't have it in stock, restock in 3 - 6 working days. That's not a way to treat a customer, pandawill never again.

I've bought a phone of which the screen got defect, a design error since many phones of this type have this. So, I send the phone to Pandawill, expecting it to be repaired under warranty since it was within the 1 year period. Then it appeared that the screen had to be replaced and that replacement isn't covered in the warranty! That is only covered for three months, so I had to pay for it. Because the phone would probably break again in a few months that was not an option for me. There was no effort in trying to find another solution by Pandawill. I wouldn't buy any electronica related product there anymore.

My first order was a long wait. But this is not the fault of Panda Will, I picked myself SingPost when ordering. I had opened a claim with Paypall and they wanted all the money deposit back when I got my phone. Via live chat, they are easily accessible and helpful. Second order via DHL, well informed of the state, was delivered within a week. Of the first order, the touchscreen broke down, could send the phone had to pay shipping. Ordering a new screen was cheaper, shipped by China post, delivered within 2 weeks. So far no problems with it there, you should keep in mind that it is not a Western company. You should keep an eye on the order yourself. Their culture is not ours, and it is for me on the other side of the world. Given the prices, you can not expect wonders.