Pandle Reviews 

1,354
TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 78 reviews, reviewers had a great experience with this company. Customers frequently mention that the support staff is exceptionally helpful and polite, always ready to resolve technical issues quickly and efficiently. Many users also find the platform intuitive and straightforward to navigate for daily accounting needs. Some people were dissatisfied with occasional software glitches and difficulties sending invoices during system updates. Others noted that certain features can feel a bit clunky or slow to use when trying to manage larger batches of transactions. Despite these technical hurdles, users appreciate the dedication of the team in fixing problems when they arise.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their attentive, knowledgeable, and quick... See more

User experience

Reviewers mention ambiguous feedback about user experience, with opinions sharply divided. Some consumers... See more

Customer service

Users describe positive interactions with customer service, highlighting that assistance provided is... See more

Service

Clients share positive opinions on service, highlighting helpful and efficient support from team members.... See more

Response time

Customers consistently note positive experiences with response time, highlighting that support is always... See more

Reviews shaping this summary

Rated 4 out of 5 stars

A basic but functional system available at little or no cost. Quite slow running but it gives you what you need. I had some issues setting up but the AI help provided support and Andrew was quick to... See more

Rated 4 out of 5 stars

Worked with the AI (Luca) which was helpful to an extent. At the end of the chat was referred to a team member. As it was outside normal hours contact was from Andrew the following morning who was p... See more

Rated 4 out of 5 stars

I switched to Pandle from Quickbooks with was becoming really unreliable. At nearly a tenner cheaper I was really surprised with Pandle. It does almost everything that QB does. The only thing I liked... See more

Rated 5 out of 5 stars

I run a small business and I’m a bloody good tailor but s*** book keeper but moving over to Pandle has been an excellent decision, easy platform to work on and if you do get stuck as I do support is... See more


Company details

  1. Accounting Software Company
  2. Cloud Computing Service
  3. Software Company
  4. Software Vendor
  5. Tax Preparation Software

Written by the company

Bookkeeping is boring. Yep, we said it! ----- Which is why Pandle exists. We’re here to help you automate those mundane day-to-day bookkeeping tasks that stop you from doing important stuff, like running your business. Or yoga, whatever it is you’d rather be doing. ----- Why Pandle? Pandle is designed for small businesses just like you! Our bookkeeping software isn’t overwhelming. It’s easy, like taking a walk in the park. Pandle Pro is £5 per month + VAT, and it includes: • Bank Feeds • Receipt Uploads • Cash flow forecasting • User permissions • Unlimited live chat support from expert bookkeepers • Mileage tracker • PayPal feeds • Stock control • Premium invoice templates • VAT return submissions • Multiple currencies • Recurring transactions • Bank imports • EU / VAT / EC Sales lists & much more. ----- They say nothing in this world is free, but we’re here to debunk this theory. We have a free version of Pandle, perfect for small businesses with fewer transactions. But if you want to automate your day-to-day bookkeeping, Pandle Pro is for you, which you can try free for 14 days. ----- To find out more, head over to https://www.pandle.com/pricing/


Contact info

4.2

Great

TrustScore 4 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.2

All reviews

(1,354)

71 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Many things went wrong

Many things went wrong. Bank feeds from my account have not been working well, and it looks like there are problems in linking Pandle with my account and bank feeds. The problem has been ongoing for a few days

July 2, 2024
Unprompted review
Advertisement
Advertisement
Rated 1 out of 5 stars

I've had a lot of issues with the feeds…

I've had a lot of issues with the feeds as they have not updated properly using this platform. I've contacted support and they have shifted the responsibility for me to fix it through a manual import. I've been going back and forth on this for weeks and it has been very frustrating and stressful.

May 28, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Great app, great support

I've been using Pandle for some time now and find it to be a fantastic and meaningful tool for my accounting and bookkeeping needs. It's user-friendly and perfect for a sole trader. I recently had a question for their support team and the person who dealt with my inquiry, Connor, was very helpful and understanding.

May 15, 2024
Unprompted review
Advertisement
Rated 5 out of 5 stars

Problem solved

Had a problem on the software, but Lily at Pandle told me (successfully) how to fix it. Her help was invaluable and very much appreciated.

May 3, 2024
Unprompted review
Rated 1 out of 5 stars

Have been using pandel trouble free …

Have been using pandel trouble free for over a year, however now its just not working properly, cant enter any information and the live chat is worse than useless, lucky to get a response the same day, on day 3 now and still not sorted so looking like i will have to move somewhere else or i will miss vat deadline

May 1, 2024
Unprompted review
Advertisement
Rated 3 out of 5 stars

Not bad, bit clunky

Does the job, but very clunky, slow to use and not really intuitive. Bank feeds are confusing and there are often refresh issues. There's some oddities, like handling transfers between accounts should only be done one-sided to prevent doubling up, too. Finally, the mobile app is a bit grim and lacks a lot of the functionality present on web. Needs a lot more work in all areas.

April 19, 2024
Unprompted review
Rated 5 out of 5 stars

Great system with great support

Just started using Pandle - it looks very clear and straightforward, and when I do have questions, the Pandle team are always available in the chat to assist - very quick response and great help - thanks Ben 👍

April 15, 2024
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look