Paper Collective Reviews 154

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of both the products, including prints and frames, and the overall service. Many people appreciate the unique and stylish designs offered, highlighting the care taken in curating the collection. The delivery service is frequently described as fast, smooth, and efficient, with items arriving well-packaged and in prime condition. Reviewers also commend the excellent customer service for its helpfulness and proactive approach in resolving issues. However, some customers also noted occasional issues, such as receiving damaged frames during shipping or experiencing slower delivery times. A few other people also felt that the print would come framed, which was not always the case. Despite these minor concerns, the general sentiment remains highly positive, with the company’s support often resolving any problems quickly and effectively.

What people talk about most

Product

Customers consistently note positive experiences with the product. Many reviewers praise the outstanding... See more

Quality

Customers had positive experiences with quality, consistently praising the outstanding print quality and... See more

Delivery service

Users describe positive interactions with delivery service. Many customers praise the fast and smooth... See more

Customer service

Reviewers mention positive feedback about customer service. Customers consistently highlight the excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered multiple prints and frames from paper collective over the years and have always been impressed with the quality of everything. For the first time, a frame I ordered arrived damaged from s... See more

Company replied

Rated 5 out of 5 stars

I’m very happy with my order from Paper Collective. The print is high-quality, made on beautiful and sturdy paper that feels truly premium. Delivery was fast and smooth. What I especially appreciate i... See more

Company replied

Rated 5 out of 5 stars

I initially received my frame with the glass broken, which was of course disappointing. However, the customer service was absolutely excellent. Charlotte was very responsive, professional, and helpful... See more

Rated 5 out of 5 stars

Great customer service. I made a mistake on my order and someone got back to me right away and resolved it. The print was excellent quality and the frame fit it perfect.

Company replied


Company details

  1. Poster Store

Written by the company

At Paper Collective we bring together our favorite designers, artists and illustrators to create inspirational and iconic graphic prints and products while promoting great causes and charities. Our three most important principles are social responsibility, sustainability and strong creative partnerships.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

154 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Above expectations

The painting quality is of a very high standard, everything was delivered within reasonable timing and in prime condition.
Looking forward to add to my art collection with Paper Collective options.

August 20, 2025
Unprompted review
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Reply from Paper Collective

Dear Marta

Thank you so much for your kind feedback. We truly appreciate it — it means a lot to us. At Paper Collective, we constantly strive to deliver the best quality and service, so hearing that you’ve had a positive experience is incredibly rewarding.

Best regards; Charlotte

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Rated 5 out of 5 stars

Excellent Products and Service

I’ve ordered multiple prints and frames from paper collective over the years and have always been impressed with the quality of everything. For the first time, a frame I ordered arrived damaged from shipping (understandable with a glass item traveling so far). I reached out and the paper collective team handled the issue quickly and kindly. Top quality products and top notch service.

August 20, 2025
Unprompted review
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Reply from Paper Collective

Dear Andria

Thank you so much for your kind feedback. We truly appreciate it — it means a lot to us. At Paper Collective, we constantly strive to deliver the best quality and service, so hearing that you’ve had a positive experience is incredibly rewarding.

Best regards; Charlotte

Rated 5 out of 5 stars

Prints are great and customer services…

Prints are great and customer services also regarding questions I had

August 20, 2025
Unprompted review
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Reply from Paper Collective

Dear Marta

Thank you so much for your kind feedback. We truly appreciate it — it means a lot to us. At Paper Collective, we constantly strive to deliver the best quality and service, so hearing that you’ve had a positive experience is incredibly rewarding.

Best regards; Charlotte

Rated 5 out of 5 stars

Super quick delivery all the way to…

Super quick delivery all the way to Australia. Great quality frame.

August 21, 2025
Unprompted review
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Reply from Paper Collective

Dear SP

Thank you so much for your kind feedback. We truly appreciate it — it means a lot to us. At Paper Collective, we constantly strive to deliver the best quality and service, so hearing that you’ve had a positive experience is incredibly rewarding.

Best regards; Charlotte

Rated 5 out of 5 stars

Quality print

Second buy and again a very high end quality print. The poster is exactly as shown in the webshop. Very well packed (aug 25 - Light and shadow)

August 4, 2025
Unprompted review
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Reply from Paper Collective

Dear Luc

Thank you so much for your kind feedback. We truly appreciate it — it means a lot to us. At Paper Collective, we constantly strive to deliver the best quality and service, so hearing that you’ve had a positive experience is incredibly rewarding.

Best regards; Charlotte

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Rated 5 out of 5 stars

Easy checkout

Easy checkout, good updates and fast delivery. Well packaged. Good quality gallery shelf

August 5, 2025
Unprompted review
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Reply from Paper Collective

Dear Emily

Thank you so much for your kind feedback. We truly appreciate it — it means a lot to us. At Paper Collective, we constantly strive to deliver the best quality and service, so hearing that you’ve had a positive experience is incredibly rewarding.

Best regards; Charlotte

Rated 4 out of 5 stars

Lovely prints and very helpful customer…

Lovely prints and very helpful customer service. Extremely prompt responses to queries. Experience slightly marred by poor quality large frame which they quickly replaced; also FedEx approached me twice for customs fees which the Paper Collective dealt with. So quite a few small headaches but Paper Collective customer service was great and their prints are unusual and high quality- beautiful colours

June 26, 2025
Unprompted review
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Reply from Paper Collective

Dear Yvonne

Thank you so much for your kind feedback. We truly appreciate it — it means a lot to us. At Paper Collective, we constantly strive to deliver the best quality and service, so hearing that you’ve had a positive experience is incredibly rewarding.

Best regards; Charlotte

Rated 5 out of 5 stars

Amazing Art Prints!!

Beautiful quality prints delivered in robust packaging. Excellent experience, will definitely be purchasing more.

June 30, 2025
Unprompted review
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Reply from Paper Collective

Dear James

Thank you so much for your kind feedback. We truly appreciate it — it means a lot to us. At Paper Collective, we constantly strive to deliver the best quality and service, so hearing that you’ve had a positive experience is incredibly rewarding.

Best regards; Charlotte

Rated 5 out of 5 stars

Beautiful prints, great quality and fast delivery

I’m very happy with my order from Paper Collective. The print is high-quality, made on beautiful and sturdy paper that feels truly premium. Delivery was fast and smooth. What I especially appreciate is the wide selection of unique and stylish designs — it’s clear a lot of care goes into curating their collection. Highly recommended for anyone looking for original and high-quality wall art!

June 15, 2025
Unprompted review
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Reply from Paper Collective

Dear Didier

Thank you so much for your kind feedback. We truly appreciate it — it means a lot to us. At Paper Collective, we constantly strive to deliver the best quality and service, so hearing that you’ve had a positive experience is incredibly rewarding.

Best regards; Charlotte

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Rated 2 out of 5 stars

Wrinkled

Unfortunately, a corner of the print was wrinkled. The carton package was wrinckled there too. Once framed, it luckily dissapeared behind the passe-partout. For the rest, we are satisfied.

June 28, 2025
Unprompted review
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Reply from Paper Collective

Dear Leen

Thank you very much for sharing your feedback. We’re sorry to hear that your print arrived with a wrinkled corner — that’s not the experience we want for our customers. We’re glad to know the damage wasn’t visible once framed and that you’re otherwise happy with your purchase.

We truly appreciate your understanding and your kind words. For the future, if you experience this problem with one of our forwarders again, then please write to us via our customercare@papercollective.com mail and then we will make sure to reship you a new order asap.

Best Regards; Charlotte

Rated 5 out of 5 stars

love the picture

The picture was the size, color and quality I was hoping for.

June 6, 2025
Unprompted review
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Reply from Paper Collective

Thank you very much for your kind feedback. We strive to provide the best quality and service, so it means a lot to get this feedback. BR Charlotte from Paper Collective

Rated 5 out of 5 stars

Professional.

Very professional and helpful.

June 1, 2025
Unprompted review
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Reply from Paper Collective

Thank you very much for your kind feedback. We strive to provide the best quality and service, so it means a lot to get this feedback. BR Charlotte from Paper Collective

Rated 5 out of 5 stars

Information is clear and respectful

Information is clear and respectful. Delivery is fast

May 8, 2025
Unprompted review
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Reply from Paper Collective

Thank you very much for your kind feedback. We strive to provide the best quality and service, so it means a lot to get this feedback. BR Charlotte from Paper Collective

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Rated 5 out of 5 stars

Great quality poster and fantastic…

Great quality poster and fantastic customer service.

May 14, 2025
Unprompted review
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Reply from Paper Collective

Thank you very much for your kind feedback. We strive to provide the best quality and service, so it means the world for us to get this feedback. BR Charlotte from Paper Collective

Rated 5 out of 5 stars

Great price for great quality

Great price for great quality

May 2, 2025
Unprompted review
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Reply from Paper Collective

Thank you very much for your kind feedback. We strive to provide the best quality and service, so it means a lot to get this feedback. BR Charlotte from Paper Collective

Rated 5 out of 5 stars

Excellent quality

Excellent quality. Regular communication .

May 1, 2025
Unprompted review
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Reply from Paper Collective

Thank you very much for your kind feedback. We strive to provide the best quality and service, so it means a lot to get this feedback. BR Charlotte from Paper Collective

Rated 5 out of 5 stars

Fabulous

Great service and amazing art for every place! So many to choose from! Highly recommended

April 24, 2025
Unprompted review
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Reply from Paper Collective

Thank you very much for your kind feedback. We strive to provide the best quality and service, so it means the world for us to get this feedback. BR Charlotte from Paper Collective

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Rated 5 out of 5 stars

Great range of art prints

Great designs you can’t find anywhere else. I really like the quality of the prints too. Prompt and secure shipping to the UK is great.

April 14, 2025
Unprompted review
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Reply from Paper Collective

Thank you very much for your kind feedback. We strive to provide the best quality and service, so it means the world for us to get this feedback. BR Charlotte from Paper Collective

Rated 5 out of 5 stars

10/10!

Lovely print, high quality and shipped very quickly and securely.

March 1, 2025
Unprompted review
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Reply from Paper Collective

Thank you very much for your kind feedback. We strive to provide the best quality and service, so it means a lot to get this feedback. BR Charlotte from Paper Collective

Rated 5 out of 5 stars

Quality Prints!

The prints I ordered came well packaged and the quality of the prints are top tier!

April 7, 2025
Unprompted review
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Reply from Paper Collective

Thank you very much for your kind feedback. We strive to provide the best quality and service, so it means a lot to get this feedback. BR Charlotte from Paper Collective

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