Park Cameras Reviews 

18,182
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high quality of their products, which often exceed expectations regarding condition and functionality. Many also highlight the prompt and well-packaged delivery, with items frequently arriving quickly and in excellent condition, making the overall purchasing process very smooth. Consumers frequently find the pricing competitive and appreciate the fair value offered for both new purchases and trade-ins, often receiving better offers than anticipated. The staff are consistently commended for being knowledgeable, helpful, and providing excellent advice, guiding customers through choices and ensuring a smooth experience.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the accurate descriptions and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Price

Customers consistently note positive experiences with price, often finding competitive and fair pricing for... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition of purchased... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I decided to sell some OM System kit. Contacted Park Cameras who provided a speedy competitive quote. I agreed a sale, a DPD label was quickly provided and within 48 hours we had agreed a final cost a... See more

Rated 5 out of 5 stars

I like Park Cameras very much and have dealt with them on several occasions. They have a good range, knowledgeable staff and are worth visiting if you live near and wish to see or talk about photo... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my purchase - ordered a Canon EF 100-400 MK2 lens which was graded as “well used” however when it arrived I was amazed at how good the condition was. Park Cameras always give gr... See more

Rated 5 out of 5 stars

Good experience with Park Cameras. I needed this particular lens as starting into photography and esp into astrophotography. The camera lens for my old Nikon D5000 was perfect. looks like new and ve... See more

Company replied


Company details

  1. Photo Shop
  2. Binoculars Store
  3. Camera Store
  4. Electronics Company
  5. Photo Lab
  6. Telescope Store

Written by the company

Park Cameras is the UK's largest independent photographic retailer, with an easy-to-use online shop and two huge stores in Central London and West Sussex. Since 1971 we've been offering unbeatable service and the best prices to photography & video professionals and enthusiasts nationwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
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1-star

Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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4.9

All reviews

(18,182)

1,369 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good service and good value

Good service and good value. Will buy more from here.

July 27, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Amazing customer service at Park…

Amazing customer service at Park Cameras at Burgess Hill today.
Staff at this shop are so helpful, patient and friendly
Great store, lovely atmosphere, lots of New and Used items for me to view at VFM prices.

Thank you guys

July 26, 2026
Unprompted review
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Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Michael & BH Team

Rated 5 out of 5 stars

reliable!

Whole process from selecting what camera I have to shipping it with DPD collecting from my door has just been so easy. Old camera shipped, new camera bought and delivered, confirmation of trade in price and bank transfer started all within 5 days. Amazing service!

July 24, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Professional and courteous service

First time customer of Park Cameras and I am delighted with speed, efficiency and courtesy I have experienced when it came to selling my Leica Q2 Monochrom.

I have used other kit buyers in the past but on this occasion, having been disappointed with the quotes I received, I gave Park Cameras an opportunity to quote. The online quote I received was significantly better than I had received from other kit resellers. After a follow up phone call to confirm it was correct I accepted the quote on Saturday evening and the camera was with Park 48hrs later via a free DPD service.

3 days later I have now received a confirmation of my quote with no deductions and I am now just waiting for my funds to arrive.

All my dealings with Park Cameras have been refreshingly professional and efficient and I will not hesitate to either recommend or use again.

July 24, 2026
Unprompted review
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Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 4 out of 5 stars

A lot of camera for the money , but the description could have been better

I bought this Sony a7sii when it was reduced by £130 . I can see why it was reduced - the exposure comp dial has had a small chunk knocked off it, and the screen's AR coating has rubbed off down one side ( and it gets worse every time I clean it ) .
The performance is great though , I just would prefer it if things like this were mentioned in the description.

July 13, 2026
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Reply from Park Cameras

Hello Rick

Thank you for your feedback regarding recent purchase.
We will pass your comments to our used team .
Have a nice day

Gosia and CC Team

Rated 5 out of 5 stars

A good firm to order from

A good firm to order from, prompt with delivery and have good prices.

April 6, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Best price for my Nikon

Best price for my Nikon, great website and fantastic communication. I am usually very sceptical about sending items in for valuation, but I needn’t have worried, it was all so very easy and I was paid sooner than I expected. Thanks guys keep it up!

July 16, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Traded some used camera kit

Traded some used camera kit. Transaction was smooth, the valuation very reasonable.
Would definitely use again.

July 22, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 5 out of 5 stars

Always good experience

As always, good experience, good prices and most importantly very knowledgeable staff.
Very happy client for many years now.

July 21, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Purchased Olympus camera on line and…

Purchased Olympus camera on line and picked up fromRathbone Place. Very knowledgeable and friendly staff. The camera is indistinguishable from new and great value. Would not hesitate to recommend them.

July 20, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Dimitris and London Team.

Rated 5 out of 5 stars

Park Cameras have always been totally honest and fair

Park Cameras have always been totally honest and fair when trading in equipment. I have also always been pleased with purchases of used equipment, description is always accurate and experience has always been good. In the last few weeks I have purchased a used Fujifilm X-E3 and then following that traded back an X-T20 as the X-E3 for me is better for casual travel/street use. The X-E3 was fairly priced and accurately described. The offer/quote for the X-T20 was fair and the assessment fair also. I have bought and sold several times over the last few years and I have always been pleased with the fairness and service provided by Park Cameras. In my experience it is always best to deal with established high street camera retailers/dealers and Park Cameras are one of my favourites.

July 21, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review and feedback, it is much appreciated.
Chris & Used team.

Rated 5 out of 5 stars

First rate service

How rare is it that a seller calls as soon as they hear your modest order wasn't delivered? Very. This company does. Excellent all round for good, affordable, pre-owned equipment.

July 20, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 5 out of 5 stars

Great company to deal with

Great choice and company I made a mistake regards postage and withdraw my statement.. as couldn't find the email as lost somewhere

July 20, 2026
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Reply from Park Cameras

Thank you for your review.

As discussed on the phone, we do not send gift vouchers by post. The gift voucher was sent by email to the email address provided when the order was placed.

We've checked our records and can confirm that the voucher has not been redeemed or used. To make sure you receive it, we will be resending the voucher to your email shortly please check your “junk” email folder just in case it’s been diverted there.

If you have any further questions or need any additional assistance, please don't hesitate to get in touch either by phone or email.

Javier & CC Team

Rated 5 out of 5 stars

Fantastic Service

I have used Park Cameras 4 times in total now. A camera purchase, 2 lens purchases, and recently sold another camera and lens to them. Each time, the service has been brilliant.

When I purchased the camera and lenses, the descriptions they gave (like new) were exactly that, you wouldve thought the items were brand new.

Recently I sold them a camera and lens, and out of the 3 'main' used dealers, they gave me the best price and very quick responses in the whole process.

I would highly recommend checking them out for both new and used photography equipment.

July 20, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review & feedback, it is much appreciated.
Chris & Used team.

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