Park Cameras Reviews 

18,190
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,472 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service and high quality of their products, which often exceed expectations regarding condition and functionality. Many also highlight the prompt and well-packaged delivery, with items frequently arriving quickly and in excellent condition, making the overall purchasing process very smooth. Consumers frequently find the pricing competitive and appreciate the fair value offered for both new purchases and trade-ins, often receiving better offers than anticipated. The staff are consistently commended for being knowledgeable, helpful, and providing excellent advice, guiding customers through choices and ensuring a smooth experience.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the accurate descriptions and... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the speed and efficiency of... See more

Service

Consumers find service to be positive, with many reviewers consistently praising the efficiency,... See more

Price

Customers consistently note positive experiences with price, often finding competitive and fair pricing for... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the excellent condition of purchased... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I decided to sell some OM System kit. Contacted Park Cameras who provided a speedy competitive quote. I agreed a sale, a DPD label was quickly provided and within 48 hours we had agreed a final cost a... See more

Company replied

Rated 5 out of 5 stars

I like Park Cameras very much and have dealt with them on several occasions. They have a good range, knowledgeable staff and are worth visiting if you live near and wish to see or talk about photo... See more

Company replied

Rated 5 out of 5 stars

Really pleased with my purchase - ordered a Canon EF 100-400 MK2 lens which was graded as “well used” however when it arrived I was amazed at how good the condition was. Park Cameras always give gr... See more

Company replied

Rated 5 out of 5 stars

Good experience with Park Cameras. I needed this particular lens as starting into photography and esp into astrophotography. The camera lens for my old Nikon D5000 was perfect. looks like new and ve... See more

Company replied


Company details

  1. Photo Shop
  2. Binoculars Store
  3. Camera Store
  4. Electronics Company
  5. Photo Lab
  6. Telescope Store

Written by the company

Park Cameras is the UK's largest independent photographic retailer, with an easy-to-use online shop and two huge stores in Central London and West Sussex. Since 1971 we've been offering unbeatable service and the best prices to photography & video professionals and enthusiasts nationwide.


Contact info

4.9

Excellent

TrustScore 5 out of 5

18K reviews

5-star
4-star
3-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(18,190)

1,372 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Fantastic

Fantastic! I probably could have gotten a bit more selling it on eBay or Vinted but the quote from Park was one of the highest - In fact about 20% higher than the ones being aggressively advertised on social media sites. The experience was seamless - the package was collected from my house and the money was in my account in 3 days. Great service and completely hassle free. I only had pushed they took more products, I would not bother going anywhere else. Top notch

July 16, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 5 out of 5 stars

Very efficient trade-in

I have just traded-in my unwanted camera equipment. The whole process was very efficient and with very prompt communication. I have no hesitation in recommending Park Camera's good service.

July 16, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 2 out of 5 stars

Questionable grading

Sent a camera into trade which I purchased from them in excellent used condition. I have used it very little and is in the same condition as I received it, alittle cleaner intact. I graded it as excellent as that is what they sold it to me and it's the same condition. They have graded it on inspection as only good. I have looked at the same camera they have for sale in excellent condition. Mine is better than most they have listed in excellent condition

July 8, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Hi Dave,

Thank you for taking the time to leave your feedback.

We're sorry to hear about your experience.

We'd like the opportunity to investigate what happened, but we need some more information so we can locate the buy in.

Once we’ve got your order details so we can look into this for you and assist further.

Thanks,

Javier and CC Team

Rated 4 out of 5 stars

Good prices but out of stock

Good prices but my order is out of stock so still waiting for it

July 13, 2026
Park Cameras logo

Reply from Park Cameras

Hello Pauline

Thank you for your review I can confirm your order have been fulfilled now . I'm sorry for initial delay due to delivery delay from our supplier.

Have a lovely day

Gosia and CC Team

Rated 5 out of 5 stars

Excellent customer service

I went into the store with my daughter to consider alternative brands and camera options, the staff were very knowledgeable and patient.
They didn’t just thrust the most expensive camera they gave great advice for us to consider and didn’t lose patience at anytime remained professional and friendly.

July 12, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Fast and safe delivery

Really fast delivery (within the week from ordering), and very well packed. Would recommend!

July 13, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Zoom recorder

Arrived a day late but all is fine very pleased with purchase need to look instructions up online for use did buy a case to safe keep well worth it.

July 13, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Efficient delivery

Efficient delivery, prompt

July 13, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Great product

Great product, as advertised and speedy delivery.

January 5, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Perfect

Perfect, quick delivery, many thanks.

July 13, 2026
Park Cameras logo

Reply from Park Cameras

Thanks for the review :-)

Rated 5 out of 5 stars

I have made a number of purchases/

I have made a number of purchases/
exchanges with Park Cameras, especially
over the last eight years, & always have been very pleased with the quality of
equipment supplied & service provided.

One of three or four major photo dealers in the UK that I always turn to first for any purchases. Many thanks to Park Cameras.

July 3, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for taking the time to leave us a review :-)
Gosia & Customer Care Team.

Rated 5 out of 5 stars

Putting kit up for offer was easy & I…

Putting kit up for offer was easy & I got a really good offer from the Parks team the same day. I accepted the offer & they walked me through the process & arranged courier. They let me know as soon as they received the kit & within a couple of hours they had checked it out and confirmed the offer. I accepted & the money was in my bank later that same day. Excellent!!

July 10, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 5 out of 5 stars

Extremely helpful and lovely to work with

I contacted Park Cameras about selling some used camera equipment and they were incredibly responsive and helpful. They gave a very fair price for the equipment and made the whole process incredibly easy and smooth. I would definitely use them again and would recommend.

July 6, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review, it is much appreciated.
Chris & Used team.

Rated 5 out of 5 stars

Recommend and would use again.

This is my third lens that i have traded in with Park Cameras this year. They always offer a fantastic price compare to many other companies.

The services is fast and straight forward from quoting to receiving the item and sending out the payment.

Slight negative is that they stopped collection to Northern Ireland which I had to ship the item myself and made sure that the postage covered the cost of the item I'm sending which was a little costly.

The user account on the website needs improved as most times when I log in, I can't see any trade in items that have already been quoted so it wasn't easy to keep track of the status.

A quick email is usually enough to get an update but hopefully see these issues fixed in future.

July 10, 2026
Unprompted review
Park Cameras logo

Reply from Park Cameras

Thanks for the review and feedback, as we are always looking for opportunities to improve our service.
Chris & Used team.

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