Paula's Choice Europe Reviews 

I have been using the BHA liquid for a few months now. My skin got worse and did purge for a bit but now omg! My lines round my eyes are reduced and my skin has never been better! Thank you will never remove this from my routine. Please don’t ever discontinue it lol

I will not be ordering from this company again.

I was ill advised by one of their beauty advisors on a day moisturiser which I ordered. Due to covid and slow delivery I ordered the moisturiser before I had run out of my normal moisturiser (not PC one) knowing on holiday I might run out. I did not need to use it for some time after my holiday and used it twice to find it is more like a suncream and smells like it too.

Due to all this I thought they would and could look past the 60 day exchange rule but how wrong was I. The fact of the matter here is I was sold an incorrect moisturiser but they do not seem to hold any one accountable for that just I can not exchange my one for another.

Bad company policy.

Wont ever be using their products again.

Bad move considering I have spent alot of money on their products in the past and this is the first time ever I wanted to exchange.

I bought Paula’s choice products i.e. cleanser, exfoliant, toner and moisturiser because of some great reviews. However, my skin got worst and I suddenly stopped using them. I contacted them and informed me about the return policy. I spent £75 for all the products but they refunded it back! At least even though until now I still have some facial skin issue, I got my money back and not wasted at all. I think their products is not compatible to all skin types. If they are, you’re lucky!

Avoid!!!!
They try and lure you in with promises of free gifts but you don’t see them. Then the help chat lines are awful. They literally go out of their way to be difficult, it’s all about money for them. There’s no refund like they promise. Had to cancel my membership with them. Avoid at all costs.

I love using Paula's Choice product as they are very science based and only use ingredients which are proven to work. They are also well packaged in airless pumps to avoid the products from degrading. Their customer service is also excellent.

My only issues are that they can be quite expensive, and when delivering to Ireland it can take 5-7 days as they use DHL Parcel which use Fastway (who are notoriously unreliable) to deliver the package.

The products from Paula’s choice are amazing!!! Within days I am seeing results! The most popular are bha exfoliant and retinol 1% definitely worth buying dont mock it till you try it!!!

Wow. Game changer. I ordered these products not having heard of it before but took a chance after reading the beauty bay reviews- I was after a clinical product which would give me instant results. I chose well. I got samples of two items but will defo be getting the full sizes once they run out! I had more oily skin and nightmare under the skin lumps pimples a week ago which made my make up look crappy and little “sweat lumps” on my temples. If you train alot and do alot of hot yoga etc this is for you to solve the build up of muck that naturally comes with sweating! My skin is glowing now. My usual products were nip and fab gycolic 10 extreme and mario badescu drying lotion (yes cheaper but buy cheap buy twice!) they just weren’t cutting it and I’d need to use ALOT to see a slight improvement but it was not long lasting. You don’t need much product for a result and don’t need to use every day it’s so strong. I have the 2% liquid exfoliate and the 1% retinol moisture. I am keen to guinea pig more products and I love it that much I would genuinely love to work for this brand I am that impressed!… keep up the amazing science 🧪

This is purely based on customer service as I haven't yet managed to purchase from the site. I was given a £7.50 off voucher and it has been torturous trying to get this voucher applied. I'm currently sitting in the chat and being grilled about how I received this voucher and I've been asked to screenshot the evidence! Looks like I won't be buying any products at all. What a carry on.

Firstly I would like to start off by saying the delivery was quick and easy, packaging wise I would give it a 1 star rating as the box was damaged and the products alone were not well concealed. I started to use this product a month a go. It cost me 99.00 for the bundle which had a vast range of skin product. I can rate the 4 star for how much I recieved as they sent me extra samples along with what I already bought.
When I started to use this range my skins felt tight, it burnt my face and made it tingle and felt very dry after. I used the moisturizer which did very little and did not hydrate my skin. Over time my skin began to peel and my foundation would look clumpy and dry after using the skin care. I recommend the brand to people who's skin can handle this product. For me this just wasnt good for my skin. It did the opposite of what I wanted. I recently found out I have an allergy to the sun and wearing masks all the time adds to the stress to the skin on my face. I have large pores also which doesnt make this easier. I found this product did not help my pores and made very little difference to it. I would say my money was wasted giving it a go. I think people need to assess what their skin is like before going for this expensive brand. You do not want to jump in to testing something out that may cause further harm to your skin.
I would say dont waste money on this brand unless you know your skin will truly benefit from it. It not good on fair skin. However some it may actually help. I also found my fingers began to feel from the use of applying the product with my hands. So please be careful using this. It takes awhile to reverse the damage it does.

The most frustrating website we’ve used. It didn’t give a confirmation to say the order had been successful and asked my mum to resubmit the form 3 times. My poor 74 year old mum now has 3 orders of the same product and 3x delivery charges. Customer services were shocking. Now have to wait an age for the products to be delivered and returned before my mum can get her refund. Totally unacceptable in this day and age. Get your customer services brought into this century PC! Won’t be using PC again - pretty sure there are just as good and cheaper dupes out there with better customer services I’m sure!

DO NOT BUY FROM THIS COMPANY

I purchased a lot of products from this company with their money back guarantee, I was actually allergic to the range, I emailed them and they came back and agreed a refund, then NO REFUND CAME, they’ve used every excuse and now won’t send me my £130 back, I HAD READ A REVIEW LIKE THIS BEFORE, wish I’d listened I now have no products and have lost my money, SAVE YOUR MONEY AND BUY ELSEWHERE!

The only negative I have with this company is their delivery is mostly annoying. It takes far too long, and in this age of next day or even same day delivery, taking several days to deliver a face wash is just not good enough. They also use Hermes which is a terrible courier from my experience.

On the plus side this is the only skincare brand that has some products that really work. Their BHA is superb and effective. I’ve recommended it to a few others and they’ve all had effective results very quickly and said the same thing. It really is good and does work. They need to get their stuff on Amazon or in retail shops so people can actually buy their stuff without the hassle of their slow delivery though.

The products are great, with a big variety based on the needs and the skin type. They even provide the option to return a product and get refunded in case it does not suit your needs or it reacts bad with your skin. I don't know of another company providing something like this. Plus, the customer service is super effective, there was a product missing from my order and they resent it the same day I sent them an email.

To be honest Im so frustrated with this company. At first I thought wow finally a brand that works BUT i used it for 2 month now and my skin got even worse! Every time when I used it new pimples would show up and those really hurts so bad that you wanna cry if you accidentally touched them!! They won't go away either and i never had THAT much of a problem with pimples. The customer service is really bad they told me it is my own fault and that there is nothing wrong with their products. Well jokes on them that they don't know the writing from the instruction part of the bottle. I would not recommend this brand to anyone because at the end you wasted money and earned pain

I love the liquid exfoliate. ❤️ I also created a video in my Youtube Channel Reich Wong

I ordered the skin perfecting AHA exfoliate pump. The bottle started to ooze black liquid everywhere from the pump mechanism as well as product leaking too. The black liquid fell all over my duvet cover.
I have no issues with the product itself btw just the bottle seemed defective.

Updated edit: after almost 3 weeks of discussing the matter with customer services I finally reviewed a replacement product along with a product to exceed the value of the damaged duvet cover- grateful that this matter has finally been resolved.

I can’t say enough good things about Paula’s Choice.I suffer from a skin condition called Rosascea-it causes rings of tiny very red spots on my face-
mainly my nose and on the laughter lines of my face.Heard of this company
in a magazine about 10 years ago and,
being desparate,decided to try their
products.I tried their CALM range which is for people with red,irritated,Rosascea prone skin.My skin is also combination.
I use their calm cleanser for oily/combination skin,and their calm toner for oily/combination.I also use their brilliant unscrub,which is such a gentle scrub,even I can use it.I also
use their super hydrate overnight mask
which soothes my skin and leaves it feeling clean and glowing.At night I use
their clear oil free moisturiser.
Sounds like a lot of products,but you don’t need to use much ,they last ages,and you can buy a sample size to
see if they suit you.
Any full size products that don’t suit can
be returned for a refund.
After all this,what I want to say is that
my Rosascea spots have gone.And the redness on my face is 95% better.
If you’re not sure what would suit you ,you can ring and chat to one of their beauty experts.I can’t recommend their
products highly enough.They’ve
restored my confidence,and made my life whole lot happier.

Wow!!!!
I can’t describe how amazing my skin has become!!!

It’s been a gradual process and taken about 5 months but even about 4 weeks into using these products my skin stared showing positive improvements, i use the salicylic acid exfoliate with niacinamide acid and my blemishes have basically gone, I have less breakouts too. thank you so much Paulas choice x

Very good customer service.
Love the products.
I definately recommended!

I recently bought the BHA 2% Exfoliant liquid from this company, and I've only been using the product for a week and a half. Applying the product to my skin 2 times a day, I have noticed my skin has become really dry and irritated from the product. Every time I apply the product, I get a really stinging sensation. I'm really disappointed as I was recommended this product. However, I have really dry white patches on my skin and don't know what to do.