Paula's Choice Europe Reviews 

Can only recommend this company.
Great service and short delivery time.

I made a order a few weeks back and the product didn’t suit my skin. I then contacted the customers service and they refunded the whole amount back to me.

I placed my order one month ago and after it has been returned and reshipped, it is apparently still held in storage somewhere in the NL. They are saying that if I want to receive the parcel, well, I’ll have to find my own way to get it. Beyond appalling. Never have I experienced such a bad service with any other company. Not even “during COVID”. I have been using their products regularly, but since this change of guard has happened, they have completely lost any respect to their customers. Never again.

I received my order but one product was missing. I tried to contact Paula’s Choice, but nobody answer. I’m very disappointed, once they’re customer service works better.

Ok, my order number is EU02775065. Calm moisturizer spf 30 normal to oily skin was missing.

Excellent customer services. I ordered the wrong cream and they were excellent in sorting it out immediately and also gave me a chance to keep the wrong cream. The product is good even though I have just started using it. Definitely will buy again.

Do not shop here. The products I purchased did not work. I returned these for a refund as per their returns policy. It took nearly two months to get a reply and refund after several emails and even contacting their social media channels. If you do return anything, make sure you send it tracked as I was told they hadn’t received it. It was a good job I sent it with tracking or I’d be without an order and money! Worst customer service ever!

So slow. Don’t order from here if you want anything in a hurry. I placed an order on 10 days ago and they haven’t even shipped it yet.

Excellent service beyond what I would have expected! Great products and the best help I could have hoped for. I recommend these affordable really good products to everyone! Five stars :-)

If you order from Paula's Choice Europe, make sure to fill in all contact information, even though it is optional to state your house number. There's no reason to have your parcel shipped back and forth, if you can avoid it. Customer service did get back to me eventually, however, and I do believe my parcel is just about to be delivered.

Clinical Retinol 1% pump stopped working after only a couple of weeks. Called customer service and was sent an email stating how to rectify it. This did not work (very doubtful it would). Rang customer service who then said they would send me out a replacement. It arrived 10 days later and it was exactly the same - faulty pump. So no skincare for me during lockdown.

I really love products, but I hate that europe version is more expensive, worse offers, smaller sales, and less products to choose from...

I really wanted to by their's BHA 9 spot treatment, and CLEAR body spray for acne, but they do not sell it in europian website and there is no option to have it send from U.S. I would rather pay more for the delivery from US website than buy from europian page with bigger prices and smaller product range.

Also the prices went up and the quantity is smaller for some products. I guess that's shady marketing, I believe, that Paula stood for more affordable and honest products for skin. It's a pity that she sold company.

Update: you did NOT speak to me like you said!! Again, awful service. UNREAL! I just placed an order 15 minutes ago and then realized i ordered the lotion version of something instead of the gel version (same price). So i called them to switch this item out from my list of items purchased and they said NO. I then asked if i can simply cancel the whole order and reorder, again a firm NO! This was my FIRST and my LAST order with this company. I dont care how good the product may turn out to be since this AWFUL CUSTOMER SERVICE is not worth it!

Absolutely amazing!!!

I have zero complaints! First of all, I'm just happy that they launched their European website. I've ordered a few times by now, and I only have positive things to say. The website is informative, and I feel safe as a costumer to buy from a brand that focuses so much on the formula. A+ skincare!
Their costumer service is great and helpful, too. I received a leaky product (that happens, I understand), and when I contacted them about it they send me a new one right away. Shipping is also surprisingly fast. I live on an island in Denmark, and they still manage to get here in a couple of days.

Thank you SO MUCH PC! If I was an influencer I would love to share all my love for you on social media, but this will have to do, haha. :)

I have been using their products for the past 15 years and the quality never fails. Both in US and in Germany, the customer service was prompt and efficient, fixing problems (there were only two instances when something went wrong: package lost - they sent a replacement and a pump broken - they sent the product again). I always recommend PC to all my friends and these products have always worked with my acne-prone skin. From having tried most brands you usually find in Douglas or Sephora, PC has one of the best correlation between price and quality.

So firstly let me say that the products themselves seem to work pretty well. I saw them being used in a lot of online content and wanted to give them a try. Using this in my regular skincare routine has been a joy and I have noticed a slight positive improvement in the few weeks that I’ve been using them.

It’s a huge shame, however, that the customer service attention hugely lets this company down. Let me explain:

I placed my order online, and ended up spending more than usual because they were doing an offer of some free gifts if you spent over £65. I’m not in the best financial state right now but thought I wanted to treat myself for once, and it seemed like it could be good value for the amount of freebies on top of my order.

I received two different strings of tracking information about my order a few days later. Having already been delayed due to COVID, I was eager to roughly know when this would arrive. I emailed them. I facebooked them. I tweeted them. No response from any of these.

I finally found a phone number to check in with. Despite the number being listed on a UK website, it’s clear their CS is a German team. This wouldn’t be so bad if the waiting messages whilst on hold were not just in German, and unfortunately I will never find out what was being repeated down the phone to me for a solid 5 minutes. I decided to persist and someone did answer the phone and she spoke English after answering the phone in German. But it is a little strange.

I was told by the lady on the phone that she would take my number (which she did), check my order and call me back. I am still, and will forever be waiting for that call.

I tried Facebook once again and about a day later, received an answer- by which point my package had arrived. Box had clearly been thrown about everywhere but everything seemed in tact, aside from the makeup bag which looked creased and in very poor condition. I understand this was part of the free gift but it was one of the reasons I upped my spend on the order so to see it looking as worn as it did was surprising and disappointing.

I asked if there was anything they could do, and I was reluctantly given £5 off my next order which does not help as I’ve already got one of those from joining and you can’t use it with any offers that exist already on there. They sent another bag and honestly it looks in just as bad state, if not worse. Really wasn’t worth it and the CS team weren’t particularly bothered when I told them, I pretty much was just shrugged off with an “oh well”.

When you compare this to competitors such as Clinique, they always do an excellent job with free gifts so I was shocked to see a company that people spoke so highly of in terms of the brand release such poor quality items...

It’s just too much effort to try and get in touch yet again, and wait days for a mediocre/unhelpful response. Will be tempted to order products again but probably from a third party website so I don’t have to deal with chasing an unbothered CS team again.

First time customer. unfortunately I don’t think that I am receiving my order. I placed it 11 days ago. I provided my address, which I provide always and I never ever had problems with. ( I live in the center of the capital of my Coutry) and they simply... could not find it. I cannot provide them with an alternative address, so I am currently trying to cancel my order. I hope they will respect that.

Fantastic company and the best skincare brand, by a mile.

In terms of the products - they are all backed up by research. PC use the best ingredients and take utmost care not just with their formulas, but with things like packaging, to preserve the potency of the products. PC are also extremely transparent about all their ingredients, stating clearly the function they perform in each product, and the strength of things like retinol and other key ingredients in each of the different serums, etc. You always know exactly what you get as PC are realistic and truthful about the results you can expect (unlike some other brands that claim miracles but don't deliver).

I started using PC six years ago, and have not needed to look elsewhere since then. My skin has improved dramatically, and I am always complimented on how young I look (thanks to PC's amazing high-strength retinol and other serums, which I have used faithfully for years).

In terms of the Customer Service for the Europe/UK branch, they are absolutely amazing, and on numerous occasions, they were happy to talk me through any questions such as combining different products and selecting what was best for my concerns. Moreover, they did it with genuine concern for what was best for me rather than making sales, sometimes persuading me that less is more, despite my being keen to try more than one thing.

There was one instance when a product I tried (an AHA exfoliator) was not suitable for me because of its potency and my skin being too sensitive. I got a refund straight away, no questions asked. Again, a sign of a good brand.

All my deliveries were always done within the timescales they promised, and the products were well packaged, with some lovely little samples included as well.

Their price point is not cheap but neither is it unreasonably expensive. They are, in my opinion, a fantastic value for money, because their stuff just works and is great for your skin.

My only regret is that I did not discover them sooner. Absolutely love this brand, and I always recommend them to my friends.

Good tracking updates and prompt delivery to customers in Ireland.

Super fast delivery, it was in my house in less than 24 hours and the checkout process was easy. Free shipping was also a nice touch.

This rating is for the customer service and delivery, NOT the products which are 5-star pretty much all the way. I've had a number of problems with delivery. They seem to change their courier regularly and there have what appears to be compatibility issues between PC and third party systems which should be fully tested and resolved before going live.

Additionally, it seems their UK website, where I order from, does not take standard addresses if you live in a flat (i.e flat number, flat name, street name, city, postcode) and this has led to errors. Attempts at resolving this with PC have been poor, with me having to be directive and firm so that they do the right thing.

I'm a good customer, have spent £1000's over the years and I'd expect more. I don't know what the expected standard of customer care is in the Netherlands but its not up to UK standard and I imagine would never be tolerated in the USA.

Trying to cut corners like this with what I imagine is the cheapest delivery contract then substandard customer care leads to reputational damage to a company that otherwise prides itself on excellence.

The bottom line is that they've got you in a pinch - their products are head and shoulders above their competitors, particularly in resolving difficult issues like acne. But you can't buy them in shops (except a small selection in Selfridges, to the best of my knowledge) so you're forced to play the delivery/customer care game with them.

I’m a newbie to Paula’s Choice, best decision I ever made getting the exfoliant 2% bha... saw it on This Morning and it really helped me out of a slump with my skin (50 years old with sudden flare ups). Don’t drink or smoke, drink plenty of water, exercise and eat healthily actually virtual veggie really. Since using it my pores have shrunk and even thread veins seem to have disappeared! Not kidding as I was always very conscious of them. Skin clear now and only apply in the evening. Wish I’d bought a complimentary moisturiser as only downside my current brand isn’t high enough uv and you need really high one once you start using this exfoliant otherwise you burn more easily cloudy or not. Couldn’t recommend this product more, just give it a chance and don’t expect a miracle overnight!