Fletcher loved the freeze dried chicken UNTIL the garbanzo beans were no longer ground up but rather left kinda chunky. She would leave a mess in her eating area, as she ate around the beans. We got... See more
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1st experience. It went well from Order to delivery service. Some products my yorkie likes others doesn't.
Quick service, great products. A little pricey.
Independent Pet Nutrition Professional at pawtree since 2019, love the products and use them on my dogs. We've been at Lorain Police Department k9 Unit dogs Don and Echo did the pawtree transition wit... See more
Company details
- #29 of 70 best companies in Pet Store
Written by the company
The head tilt that says they just might understand, wet-nosed kisses, puppy breath, no matter your mood, that tail-wagging greeting that's proof that unconditional love does exist, and bad days aren't that bad. If you knew that proactive supplementing could give you just one more heart-melting memory with your fur baby, would you supplement? It's time for you to prevent or address pesky pet issues by taking the guesswork out of pet nutrition. pawTree's holistic approach to pet nutrition allows your pets to thrive, not just survive. From sourcing premium human-grade ingredients to our selected USDA registered and inspected manufacturing facilities, our standards of quality never waver. With products developed with therapeutic levels of ingredients, we help pet parents address issues well before issues even occur! It's time to find solutions for a healthier pet and a happier you. Your fur baby relies on you to make the best nutrition choices for them their entire life. For the joy and unconditional love they bring to your life, there is no better feeling than knowing that you are doing all you can to ensure that they're at their best.
Contact info
United States
- 855-940-5234
- support@pawtree.com
- www.pawtree.com
4.5
Excellent
961 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Always exactly what was ordered and…
Always exactly what was ordered and delivered on time!
May 3, 2024
Company is transparent and stands behind their products
Customer service is outstanding. Products are extremely high-quality. Company is transparent and ethical, and stands behind their products.
May 3, 2024
Go over and beyond for customers
I had a really great experience. The food is amazing and my dog has an amazing coat because of it. We had ordered a package and unfortunately it got delayed due to a train derailment and I called PawTree and they were so nice and were able to expedite the food to our home so thankfully my dog did not miss a meal. I was shocked by the exceptional customer service.
May 1, 2024
The issue I have is that you over pack…
The issue I have is that you over pack your boxes and they are too heavy for me to carry inside. Both times I have received my deliveries the boxes were busted open so I had to remove everything individually. I would have done that anyway because the boxes are cram packed and too heavy to carry. Please do not over pack the boxes.
May 1, 2024
Reply from pawTree
Hi! Thank you for taking the time to give us feedback. We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.
My puppy loves paw tree kibbles
My puppy loves paw tree kibbles! I love the flavor variety I can just sprinkle on without having to change dog food brands. Paw tree is made of high quality ingredients and that's something I look for in my puppies food.
May 4, 2024
PawTree is very easy to work with
PawTree is very easy to work with. The subscription service is easy to use and change as needed. I have been very happy with the service and products.
May 3, 2024
A “reorder” button would be more convenient!
I like the website but I wish there was a “reorder” button in our order history so we don’t have to keep going back thru the site to click and order each individual item. Sometimes the site takes a while to load so having to go through a find each item can be a bit of a hassle sometimes. A “reorder” button in our order history would be much more convenient!
May 2, 2024
I was very pleased with all the items…
I was very pleased with all the items for my future puppy. The only thing of concern, was the box was 1/2 ripped open when I received it. A shipping issue but luckily, everything was still inside and fine.
May 1, 2024
An item was not packed in my order…
An item was not packed in my order hence the 4 stars. But u immediately emailed customer service they got back to me and are sending out the missed item. That is five stars. Thank you.
May 1, 2024
Our pet thinks the food is wonderful…
Our pet thinks the food is wonderful however, so did a neighborhood cat that got into the box left on the porch and ate both bags of treats before we got home.
I wish the delivery person would have chosen a better spot to leave our box.
May 1, 2024
Reply from pawTree
Hi Deborah! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.
This is my first time ordering via auto…
This is my first time ordering via auto subscription. I’ve had UPS reschedule delivery twice now. Original delivery was for Saturday 5/4, rescheduled for 5/6 and now I just received a new update for 5/7. It is very frustrating to have something as important as dog food be rescheduled. :/ I’ve never had a problem when I ordered prior to signing up to autoshipment.
May 1, 2024
Reply from pawTree
We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.
I received my order yesterday
I received my order yesterday. I won’t be getting the puppy for a couple of weeks. I should be all ready for her.
May 1, 2024
I recieved what I ordered.
May 3, 2024
Everything I ordered was received
Everything I ordered was received. All products inside plastic bags to avoid small leakage.
May 1, 2024
This site is horrible for someone who…
This site is horrible for someone who has an android phone.
May 3, 2024
Reply from pawTree
Hi Christine! We are so sorry to hear that this was your experience! We are in the process of improving our website experience. Thank you for leaving your feedback!
Easy to set up the auto ship service…
Easy to set up the auto ship service and excellent shipping!
May 3, 2024
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