Fletcher loved the freeze dried chicken UNTIL the garbanzo beans were no longer ground up but rather left kinda chunky. She would leave a mess in her eating area, as she ate around the beans. We got... See more
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1st experience. It went well from Order to delivery service. Some products my yorkie likes others doesn't.
Quick service, great products. A little pricey.
Independent Pet Nutrition Professional at pawtree since 2019, love the products and use them on my dogs. We've been at Lorain Police Department k9 Unit dogs Don and Echo did the pawtree transition wit... See more
Company details
- #29 of 70 best companies in Pet Store
Written by the company
The head tilt that says they just might understand, wet-nosed kisses, puppy breath, no matter your mood, that tail-wagging greeting that's proof that unconditional love does exist, and bad days aren't that bad. If you knew that proactive supplementing could give you just one more heart-melting memory with your fur baby, would you supplement? It's time for you to prevent or address pesky pet issues by taking the guesswork out of pet nutrition. pawTree's holistic approach to pet nutrition allows your pets to thrive, not just survive. From sourcing premium human-grade ingredients to our selected USDA registered and inspected manufacturing facilities, our standards of quality never waver. With products developed with therapeutic levels of ingredients, we help pet parents address issues well before issues even occur! It's time to find solutions for a healthier pet and a happier you. Your fur baby relies on you to make the best nutrition choices for them their entire life. For the joy and unconditional love they bring to your life, there is no better feeling than knowing that you are doing all you can to ensure that they're at their best.
Contact info
United States
- 855-940-5234
- support@pawtree.com
- www.pawtree.com
4.5
Excellent
961 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Reply from pawTree
Thank you so much for letting us know about your experience! We see that our customer support team has already assisted with a refund, but if there is anything else we can do please do not hesitate to contact us again.
I cannot get a confirmation as to…
I cannot get a confirmation as to whether or not I'm signed up for their service, or whether it was cancelled. Tried numerous times to get an answer.
April 30, 2024
Reply from pawTree
We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.
Excellent product and prompt service
Excellent product and prompt service! My dog loves the food while his coat looks better than ever and less allergy!!!
May 1, 2024
Paw tree was recommended by our breeder…
Paw tree was recommended by our breeder we purchased our puppy from. He has been on Paw Tree for 5 months now and is doing great! A great company to deal with. Fast easy ordering and delivery.
April 30, 2024
Customer service always goes above…
Customer service always goes above and beyond ib helping with issues.
May 2, 2024
Not entirely happy
While my puppy enjoys your food and is growing well I did Not sign up for auto ship and when I sent an email to that effect and asked to be taken off of it I received no reply and got a shipment anyway. My little one is free feeding but not going through as much per month as is shipped. I could appreciate having ahead, but a bag and a half is too much. You need better customer response.
April 30, 2024
Reply from pawTree
We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.
Great customer service
Great customer service, very helpful. I love the products, my dog allergies are so much better!
May 2, 2024
The product is excellent and the entire…
The product is excellent and the entire ordering process is great. Also the timing of delivery is awesome. I’m extremely pleased with the freshness and quality of the product.
April 29, 2024
The box arrived with the bag of food…
The box arrived with the bag of food inside split open. The food had spilled out all over and most of it was not in the box.
April 29, 2024
Reply from pawTree
Hi Cynthia! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.
Always the best
Always the beat. But I can never figure out how to have Chelsea’s name printed on the bag. Would you help me with that for the next time?
April 29, 2024
Easy to order and receive our dog food.
April 29, 2024
My pasture lady always takes great care…awesome experience!
My pasture lady always takes great care of be me with all my doggies needs. Service is prompt and friendly and guarantee is the best!
May 2, 2024
Making a difference
A friendly upbeat person on the phone verses a robot.
Best of all... Minimal phone prompts.
Love your quality food and what's behind your mission
Thank you
Jack
May 2, 2024
I went to my account to change the…
I went to my account to change the delivery date, I have too much food & tried to spread out the deliveries without having to cancel all future deliveries / it looks like I will have to cancel
May 1, 2024
Reply from pawTree
Hi Sheryl! We are so sorry to hear that this was your experience! We'd love to help in any way that we can. Please contact us at support@pawtree.com and our customer support team will be happy to get this resolved.
All was good
May 1, 2024
Thank you for such a great product
Thank you for such a great product. My dogs are loving this food and treats!!
April 29, 2024
Items came quickly...
April 29, 2024
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