Paypal Reviews 

41,798
•
TrustScore 1.5 out of 5

1.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 3,776 reviews, most reviewers were let down by their experience overall. Consumers frequently complain about unhelpful customer service agents and automated systems that make it nearly impossible to reach a real person for assistance. People also struggle extensively with unexpectedly frozen accounts, delayed payments, and major difficulties resolving fraudulent charges or getting fair refunds when things go wrong. Some reviewers were happy with swift resolution processes when straightforward transactions went smoothly and payments arrived on time. A few consumers noted that specific payments or standard returns were processed successfully according to stated policies without ever requiring direct phone contact or lengthy follow-ups.

What people talk about most

Payment

Reviewers express deep disappointment regarding payment processing, frequently reporting unexpected fees,... See more

Customer service

People report negative experiences with customer service, expressing deep frustration over unhelpful agents... See more

Refund

Customers consistently note negative experiences with refund processes, highlighting long waiting times,... See more

Service

Customers reported deep dissatisfaction with service, describing it as an absolute joke and the worst... See more

Product

Users describe negative interactions with product purchases, highlighting persistent frustrations regarding... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Paypal Synchrony card missing from account since GUI update about 6 weeks ago. Support useless, and keep getting redirected to AI bots. Worst experience with cards and similar services ever. I will be... See more

Rated 1 out of 5 stars

I used to use PayPal all the time. Originally I was happy thinking that PayPal was a means of security, acting between me and my card, a kind if safety net... PayPal are completely useless. Anoth... See more

Rated 1 out of 5 stars

We somehow were tricked about an ONGOING subscription to Wheels of Grace magazine. We had tried to make a prison inmate's life better by sending it to him. We thought it was for one year. However, de... See more

Rated 1 out of 5 stars

I was tricked by a company online, and i always trusted paypal (for over 24 years) as they always got to the bottom of the fraud and recovered my money,then about 8 months ago i was ripped off. I ha... See more


Company details

  1. Payment Service
  2. also in
  3. Financial Consultant

Information provided by various external sources

PayPal giver dig mulighed for at sende penge til alle med e-mail. PayPal er gratis for forbrugere og virker problemfrit med dit eksisterende kreditkort eller checkkonto. Du kan betale gæld, låne kontanter, dele regninger eller udgifter med venner uden at skulle finde en pengeautomat eller dit checkhæfte.


Contact info

1.4

Bad

TrustScore 1.5 out of 5

42K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 0% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.4

All reviews

(41,798)

6,547 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
digital

Rated 1 out of 5 stars

Worst security of any online company

Paypal has the worst security of any company we have worked with! They do not have a 2-way authentication at this day and age. If you manage to get the password of any Paypal user, you can freely buy stuff using his/her account. HORRIBLE COMPANY! Stay away from it. We've had tons of hackers buy our digital goods with stolen Paypal accounts. Do a quick Google search with 'Hacked Paypal accounts' and you will notice thousands of active paypal accounts.

As long as this lazy ass company does not add some security, I would strongly suggest to stay away from it. Even gaming companies have better account security. Even Gmail has better security! And Paypal is a payment service!!!!

September 12, 2014
Unprompted review
Advertisement
Rated 2 out of 5 stars

Does Not Protect Digital Transactions!

I bought downloadable content through an online affiliate. He never sent me the link to download, but took my $70 right away. I tried several times to contact him with no resolution. I turned to PayPal. They told me I should try and contact the seller, but they could not help me because I had bought downloadable content.

I showed proof of my purchase. PayPal contacted the seller, and told me he would send the link. He did not. He then ignored 40 email messages from me politely requesting the link he owed me. PayPal said he had told them he had sent the link and there was nothing more they could do.

Any sense of financial or fiduciary security you have with PayPal is an illusion! They do not protect their customer, and do not do anything to regulate illegal and dishonest activity from sellers on their site.

PayPal cannot be trusted.

July 17, 2014
Unprompted review
Rated 3 out of 5 stars

A necessary evil.

PayPal as a company aren't great. Their policies when it comes to the holding, or freezing of funds, fraudulent claims by customers, fees etc are on the whole despised by almost everyone who uses their system.

That said, everyone does use it, so it has to be doing something right. Granted, it has a monopoly on digital payments, but its ubiquity is what gets it my 3 stars. So many places take payment via PayPal that I can't simply write it off. From shopping on eBay, buying a pizza from Dominos, or paying my Spotify bill, PayPal has wormed its way in to everything and I guess that the fees are simply something customers will have to put up with until another player enters the game.

One thing I do hate, however, is how slow their system is. Trying to run a search for transactions can easily take five minutes or longer. For a company making millions every minute of the day, they could afford to invest in more servers.

May 6, 2014
Unprompted review
Advertisement
Show reviews in all languages. (41,798 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look