PC-Canada.com Reviews 233

Their inventory tracker is a real CLICKBAIT! They are saying that their real-time inventory tracker is updated every 15 minutes which is FALSE.

I bought a product advertised as "In Stock" and received an email saying that my order was received. The next day I went back to the website to see if the stock level of the product has moved but it didn't, the stock was the same as before my order. A few days later I received an email from them saying that my order was backordered.

They are specialists in false advertising and price increase after you placed your order.

Any real company will honour the displayed and purchase price.

Just do a quick search about this (scam) company and you will find very quickly how bad they are.

I placed an order for an LG Monitor on December 26th 2020.
website was showing 53 units in stock. PC Canada was delaying my order from being processed. I sent an email to orderinquiry on January 5th asking what's happening with the delay. I get a response back to reach out to payment services. I tried calling 2 times and no answer.
I send an email back to Dave Park (the guy that replied to my original email). I get an email on Jan6th:

Thank you for your recent order with PC-Canada.com.

Upon performing our standard customer protection procedures, we found that there was some Incorrect Billing Information provided for this credit card order. Please provide us with the exact address and phone number as it appears on your credit card statement to allow us to complete your order.

We have placed your order on HOLD for 2 business days. If we have not heard back from you, your order will be cancelled. Please reply to this email with the requested information.

Thank you,
PC-Canada.com

I reply to the email and receive a phone call that it was a mistake in the phone number, and everything is good, and my order will be processed.

I am finally happy that 11 days after I placed the order, I would finally get a monitor.

Well, this is when I get a n email from Dave Park:

Please note your monitor has arrived.
However current costing is $677.99
did you want to proceed at the higher price? or cancel at no charge to you.

I email him back:

Hi Dave,
I do see the price has changed on the monitor; will you guys not be able to honor the price that I had purchased it at? When I ordered it you had 52 units in stock.

He gives me the runaround about the back-orders.

Point of the story is that when I placed the order it was not a backorder item it was a stock item now that it took you 11days to contact me because something about the phone number being was incorrect, you want me to pay $120 more for the monitor.
Very strange that they were able to call me (11 days later) but not process my visa until the price of the monitor went up/

This Company is a scam, and I would strongly recommend buying for a reliable company that's well established.

Best service ever. I ordered my Ryzen 5 5600x and received the order 3 days later. Very fast to ship and got the CPU for a pretty good deal.

I was given a hand mixer as a gift and after a couple minths it stopped working. Brought it back and told it was not bought there because it was not on file. It was definitely bought there,

first time shopping in PC canada,great experience,ordered on Dec 23.2020 and received on Dec 24.2020...super experience,product is great too.

Return is 15% fee and they sell item they will never have in stock

Talked to the sales support before I made my order and was assured that I would have it in two weeks. Almost two months later I am still waiting and have been getting the runaround by support. I have been given multiple ETA's and none have been correct, and they keep pushing it back. Now there is no ETA at all...The worst part for me is that I have two friends who made a preorder after I did and they have been fulfilled... Very discouraging...
Edit After two and a half months, I inquired about the order status again... they threatened to just cancel my order because I had the audacity to ask an ETA after they missed multiple dates... I gave up on PC Canada and purchased what I needed elsewhere, and had it delivered in a professional and timely fashion... I would avoid PC-Canada.

Must say, I am very disappointed in this whole process and how PC-Canada’s system reserves stocks in the background while orders are processed.

My first ordered was cancelled because it set off my credit card fraud alert. I quickly fixed that and re-ordered (their stock of 8 had gone down to 7 and I only wanted 1)

Even though I ordered in time and the PC-Canada system said it was ‘in stock’ I get the ‘backordered message.

Not sure I will ever shop with PC-Canada again.

Almost seems like click-bate to order high demand items.

Perhaps the worst RMA experience ever. They shipped an correct motherboard. Ordered a ASUS ROG STRIX B550 with WIF6 motherboard, received the ASUS ROG STRIX B550 without WIFI6. Tried calling during working hours, no response. Used online chat and sent pictures me down a whole new mess. RMA will not provide a solution even though in contact of either return the product or price correction for the part. They want you to wait days later to determine what they will do. I have major regret purchasing from them as I missing out deals from Black Friday for them to determine their internal process issues as I am being led to believe.

Price for an item increased after I placed my order. They emailed to say the price had gone up and wanted to know if I still wanted the item for the new price. They did not honor the original price shown on the website. I asked for free shipping or something to make it more attractive, but they declined and canceled the order.

1 star for increasing the price after I placed an order, 2 stars because they did then change the website price.

I am a seasoned IT professional who has dealt with purchases from all the tech suppliers for over 20yrs. I have been using Dave Park as my rep and he has met my highest level of service that I expect.

Every time I have dealt with PC Canada over the years it has always been a pleasant experience. Never had a problem and they get your order out the door fast which is important because with my business I sometimes get last minute jobs or requests.
Fosters Fine Art Printing

My thanks to Dave Park and PC Canada.

Our company has purchased over 240 orders from them over the past three years and the experience has been so much better than dealing with the International vendor "C..W" previously. Better pricing, better web page, lower shipping charges - count me in!

Big thanks to Dave Park and his team at Pc-Canada to keep all our or orders on track during these difficult Covid times.
Thanks!!

Went to place an order, paid online then they started adding to freight charges...$60.00 additional for a phone call from delivery company to tell me when they are delivering, Power tailgate charges for an item weighing 100lbs....won't let you pick up from warehouse in Richmond due to Covid containment (but they let truck drivers in...) I should have read the reviews from others before placing order. I will not deal with PC Canada again.

bought a laptop, verified on fabricant site the warranty and i have only 9 months warranty remaining. so the laptop was not new. i sent 2 messages to pc canada, no answers yet! updated: they finally answer me, send me an electronic copy of invoice but without serial number. a chance i had the originsl paper invoice found in the box. i had written a review for this laptop on thier site but didnt apear i believe because i gave only one star.finally they accepted return the laptop, i have the confirmation but after more than 3 weeks no refund yet even i sent them 2 times an email.

Beware of 'bait & switch' frauds with this company (and their "No Refund" policy.) I purchased the Seagate Barracuda External Solid State Drive advertised on their website, and PC-Canada sent me a Seagate Photo Hard Disk Drive, which they said was an error. Then they told me the low price offered in their advertisement was also an error. Right - two errors that just happen to benefit the seller. And then they told me they have a "No Refund" policy. It took several weeks of misery and emails to get my money back. Don't do business with this shady company.

Excellent service, good shipping speed and the correct item arrived. I will be back again.

Misleading Prices, prices change while shipping, waste of time. Lost good deals out on other stores because of the time wasted dealing with this electronic store. Very disappointing.