Pcbyte Reviews 3

Invoice Number : INV/2022-56795
I purchased a computer with warranty from PC Byte 19/11/22. It broke down late December 2022, I contacted them on 2/1/23 to start the warranty process. After some back and forth, it was finally sent back on 27/1/23.

13/2/23 I sent an email asking for an update.

16/2/23 Depp (Their representative) responded saying that the GPU was faulty and it was being sent back for repair.

9/3/23 Depp offered a free upgrade of the GPU. I agreed to the offer but asking for a different brand since the original brand failed me after 2-3 weeks of use.

14/3/23 He emailed saying that they rescinded the upgrade offer as they had the same model GPU in stock as the original. I responded to make sure that either I got the same PC back with my data on it or else to have it erased if they were going to replace the PC.

15/3/23 He responded that he needed to check with his team.

27/3/23 He emailed he would send out a replacement and to confirm my address. I confirmed.

31/3/23 I received a package from PC Byte containing only a GPU not in its original packaging. I emailed them, stating that I sent back my computer for repairs and only received a GPU instead.
At this point, I suspected that they were going to just replace the broken GPU in my computer with a used one considering the "replacement" they sent by mistake was not in its original packaging.
He said there was a misunderstanding in their team and that they would send my computer after I sent back the GPU.
I was unhappy with the service and asked for a refund.

6/4/23 I received my computer after he ignored my refund request. It arrived damaged and missing its power cable.

I asked for a refund again. He is refusing, blaming it on the courier.

He insists on a replacement even though I only want a refund.
He has now changed that it can only be repaired.
It has been 4 months since the warranty process started. I only used the PC for 2 weeks.
I do not want to have replacement and have to go through warranty with them again. I just want refund.

Emailed literally an hour after I bought the product asking for a refund, got no reponse. Emailed again days later, they acted like they didn't understand what I was saying despite clearly requesting a refund since it hadn't been shipped yet. They suddenly understood what I was trying to say after shipping and delivering it within 2 days of my third email a week after ordering.

Bought a NVIDIA 3060 12gb MSI GPU and it works well. Could have been packaged better though, was just in the kind of box I imagine you'd get off the shelf at a store, no where near the right ammount of protection in my opinion. That said, it works, so maybe they pay to have it shipped with extra care?? Maybe GPU's are more robust than I think??

Either way, the *outcome* of my experience deserves five stars, so that's what they'll get from me.