PCCaseGear Reviews 

659
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 150 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, competitive pricing, and wide range of products, making it a preferred choice for many. People frequently highlight the fast dispatch and speedy delivery, noting that items arrive quickly and are well-packaged to prevent damage. Reviewers also appreciate the smooth ordering process, the high quality of products received, and the helpfulness of the staff. However, some customers noted minor issues with products upon arrival, such as incorrect default settings or initial faults. These isolated experiences suggest occasional challenges with product readiness or functionality right out of the box.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Product

Clients share positive opinions on product, with many reviewers consistently praising the quality and range... See more

Service

Reviewers highlight positive aspects of service, with many customers consistently praising the fast,... See more

Price

Customers had positive experiences with price, often highlighting competitive pricing and good value for... See more

Order

People report positive experiences with order, highlighting the super fast and smooth transaction process.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Hi thank you for my parcel but I’m sorry to say I couldn’t get my new i7 cpu to work on my computer I upgraded the bios before I put the i7 cpu in couple of months back since put my old i5 cpu back at... See more

Rated 5 out of 5 stars

Just grabbed an amazing deal during their Christmas Sale and couldn’t be happier! The website was super easy to use, customer service was friendly, and my order arrived lightning fast – just in time... See more

Rated 5 out of 5 stars

From ordering to dispatch was only a few days, and delivery (4,000km non express) took just on a week. The system was extremely well packed, both externally and internally and all the cables w... See more

Rated 5 out of 5 stars

Great range, pricing and speedy delivery options. I have been buying almost every tech item I need from PCCG for decades and have never had an issue with purchases from full gaming rigs or chairs t... See more


Company details

  1. Computer Store
  2. Computer Accessories Store

Written by the company

The ultimate destination for PC Gamers & Enthusiasts - Winner of Best Retailer & PC Builder.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

659 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(659)

141 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Top Service as always from PCCase Gear

As always PCCase gear are great to deal with. Product selection/availability, ordering process, advice/customer service, efficiency, shipping (updates) etc all best practice. Cannot recommend them enough.

January 5, 2026
Unprompted review
Rated 5 out of 5 stars

Perfect.

Sent everything two days before Christmas and I got it the Monday after. Fantastic, my next purchases will definitely be through PCCaseGear!

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

spent $4000 on a new PC for the first…

spent $4000 on a new PC for the first time in 15 years to reward myself.

Non stop constant crashes thanks to the AMD graphcis card they gave me.

$4000 all down the drain, now I have to work over hundreds of extra hours to pay this off. thanks pccasegear

October 1, 2025
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐ Outstanding service and unbeatable range

I’ve purchased all of my UniFi networking equipment through PC Case Gear and the experience has been consistently excellent.

From routers and access points through to switches and accessories, their range is always in stock, well priced, and clearly described — which is crucial when you’re building or expanding a serious network setup. Orders are processed quickly, packaging is solid, and everything arrives exactly as expected.

What really stands out is reliability. When you’re running a property and depending on enterprise-grade Wi-Fi (in my case across multiple buildings and guest networks), you need hardware you can trust and a supplier who gets it right the first time — and PCCG absolutely delivers on that.

It’s refreshing to deal with a company that actually understands tech users, not just sells boxes. I wouldn’t hesitate to recommend PC Case Gear to anyone building or upgrading a network, gaming rig, or home lab.

Thanks PCCG — I’ll definitely continue buying from you.

December 24, 2025
Unprompted review
Rated 5 out of 5 stars

These guys are awesome

These guys are awesome. Fast delivery (Even interstate), competitive pricing and great customer service. I would definitely buy from them again.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent build quality

Excellent build quality, great communication and fast shipping. Ordered on Saturday night received product Tuesday. Will continue to shop with pccasegear

December 15, 2025
Unprompted review
Rated 5 out of 5 stars

Safe, fast, reliable.

I've been dealing with PCCG for 15 yrs & over 56 orders, it is always the same. fast action, fast & safe delivery, every time. Nothing has ever gone astray in any way, 100% confidence.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing deals

Just grabbed an amazing deal during their Christmas Sale and couldn’t be happier! The website was super easy to use, customer service was friendly, and my order arrived lightning fast – just in time for the holidays!
If you’re looking for great prices, reliable service, and speedy delivery, check out this store before the festive deals end!

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Awesome Customer Support and the Warranty Team!

Customer Support and the Warranty Team were fantastic in responding and helping arrange and return of a damage case during transit. They were honest and quick to provide a resolution to my issue, and the return was processed and refund provided in a timely manner.

December 1, 2025
Unprompted review
Rated 5 out of 5 stars

PCCG continues to be reliable and solid for gaming PCs

I purchased a ready-to-ship gaming PC from a competitor, and was force to send it back because of defects out of the box. I then received a second PC from that company that also had the same defect. I sent that one back after 3 weeks of troubleshooting and waiting. In the time it took for that second PC to return to sender and to process my refund, I had found, ordered, communicated with the PCCG sales team, and received my new gaming PC and had it up and running with no dramas. Very impressed with the testing and quality control, notably that the motherboard was running the latest update (neither PCs from the competitor were and I was told to do that as troubleshooting).
I’ll know next time to just stick with the reliable and trusted brand.

November 27, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Fast shipping. Asked additional advice on purchasing new PSU, with quick reply. Will continue purchasing the parts from this business.

December 4, 2025
Unprompted review
Rated 5 out of 5 stars

The speed and support from pc case gear…

The speed and support from pc case gear is main reason I keep coming back. So happy with latest purchase when I needed to make changes and time was very tight on my end. Outstanding and website is very easy to use Thankyou.

November 16, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look