Penworld Reviews 

8,105
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 753 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that online orders arrive exceptionally fast, arriving beautifully gift-wrapped alongside thoughtful handwritten personal notes and delightful small treats. People genuinely appreciate the extremely smooth purchasing process, competitive pricing, and the impressively wide selection of quality writing products available. Shoppers consistently praise the remarkably helpful customer service and efficient shipping operations successfully spanning across various international borders. Buyers often express satisfaction with custom engraving options and the careful packaging that ensures everything remains safe. However, some people mentioned receiving incorrect items in their packages, which required contacting customer support to resolve the fulfillment mix-up.

What people talk about most

Product

Reviewers highlight positive aspects of product quality and presentation, expressing high satisfaction with... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting extremely fast shipping... See more

Service

Customers had positive experiences with service, frequently highlighting the super-fast delivery and... See more

Quality

Consumers find quality to be positive, highlighting exceptional presentation, beautiful materials, and... See more

Order

People report positive experiences with order, consistently praising the exceptionally fast delivery and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Penworld stock exclusive inks and they sell and ship at the best EU prices into Ireland. 100% recommended. Will use again for fountain pen supplies. Thank you penworld.

Company replied

Rated 5 out of 5 stars

Very good service, extremely fast service and superior customer service. I bought a pair of Fisher Space pens (cerakote version)at an extremely competitive price, and also bought a notebook that... See more

Rated 5 out of 5 stars

I have only purchased twice on this website but am already loving the experience! The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items... See more

Company replied

Rated 5 out of 5 stars

Always a delight to order with Penworld. I ordered a Kaweico pen with a fine point, which wasn't in stock. They called me to give me another option or to wait until they could re-stock. Once re-stocke... See more


Company details

  1. Fashion Accessories Store
  2. also in
  3. Pen Store

Information provided by various external sources

Founded in 1924 Penworld is official dealer of luxury brands like Montblanc, Lamy, Visconti, Graf von Faber-Castell, Parker, Waterman, Lamy, S.T. Dupont, Montblanc,... We offer fast worldwide shipping and have more than 10.000 pens in stock


Contact info

4.9

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 33% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(8,105)

1,703 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good value

Good value. Excellent timely delivery service. Pens came beautifully wrapped. Love that I can get my pens engraved with my name.

October 12, 2026
Penworld logo

Reply from Penworld

Hi,
Engraving a name is one of the nicer parts of the job. Thank you!
Yves

Rated 5 out of 5 stars

The lowest prices online for Ireland.

Penworld stock exclusive inks and they sell and ship at the best EU prices into Ireland. 100% recommended. Will use again for fountain pen supplies. Thank you penworld.

October 11, 2026
Penworld logo

Reply from Penworld

Hi,
Good to hear the inks found their way to Ireland. See you for the next bottle!
Yves

Rated 5 out of 5 stars

Excellent service.

Ordering my annual diary refill online with Penworld is very straightforward.
Delivery is quick and easy to track.
Excellent service.
Highly recommend this company.

October 5, 2026
Penworld logo

Reply from Penworld

Hi,
See you next year for the next one, then.
Yves

Rated 5 out of 5 stars

Good shop for writing aficionados

Good selection of writing instruments, and at decent prices.
I ordered a bunch of paper, it arrived well packed, and dispatched quickly.
I'll probably order again!

October 6, 2026
Penworld logo

Reply from Penworld

Hi Radu,
Good paper deserves good packing. Hope to see that next order!
Yves

Rated 5 out of 5 stars

Lovely experience!

I have only purchased twice on this website but am already loving the experience!
The items are well packed, with a lovely note, which I find to be a wonderful touch. I will be purchasing more items from this store and would recommend it to others!

October 6, 2026
Penworld logo

Reply from Penworld

Hi Ali,
Two orders in and already a regular, we like that. The note stays!
Yves

Rated 5 out of 5 stars

Pen and ink was packaged very nicely

Pen and ink was packaged very nicely. Also was the unboxing experience great, the pen was giftwrapped so very nice. Overall great experience.

October 4, 2026
Penworld logo

Reply from Penworld

Hi Michiel,
Glad the unboxing was part of the fun. Enjoy the pen and the ink!
Yves

Rated 5 out of 5 stars

Good service

It's fourth time I ordered here. All fine.

October 6, 2026
Penworld logo

Reply from Penworld

Hi Tihomir,
Four orders and all fine, that's what we aim for. See you at number five!
Yves

Rated 5 out of 5 stars

Amazing service

Amazing service, got here super quick

October 6, 2026
Penworld logo

Reply from Penworld

Hi Orla,
Happy it got to you so fast!
Yves

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