Perry Uniform Reviews 

108
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 56 reviews, most reviewers were somewhat happy with their experience overall. Consumers frequently appreciate the fast delivery times and the efficient ordering process provided through the online platform. Many buyers also find the customer service team to be extremely helpful and responsive when addressing various inquiries. Furthermore, numerous individuals mention that items arrive promptly and are well packaged for transit. However, some reviewers were not happy with the poor quality and substandard materials of certain garments. Others noted that the sizing guidelines can be confusing, making it difficult to select correct items. Additionally, a few people mentioned experiencing delays and difficulties when trying to communicate regarding issues.

What people talk about most

Product

Consumers find product experiences to be a mix of satisfaction and strong frustration. While many reviewers... See more

Quality

People report ambiguous experiences with quality, as opinions regarding the garments vary significantly. Some... See more

Service

Customers consistently note ambiguous experiences with service, showing a split in satisfaction. Many... See more

Delivery service

Reviewers mention positive feedback about delivery service, consistently highlighting fast and prompt... See more

Customer service

Reviewers highlight positive aspects of customer service, describing interactions as helpful, polite, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fast delivery and good quality overall. My only constructive feedback is on sizing: figuring out the right size for each item is far more complicated than it needs to be. Between ages, inches, chest a... See more

Rated 5 out of 5 stars

It has been a pleasure to interact with a company that values and provides excellent customer service - I have needed help with my password, accessing their site, exchanging uniform and minor enquirie... See more

Rated 5 out of 5 stars

Easy to order and swift delivery. Option to return if unsuitable was very clear. Pleasant process; most efficient. Thank you.


Company details

  1. Uniform Store

Written by the company

Welcome to Perry Uniform, a British school wear retailer of distinctive uniform and sportswear for schools, universities and clubs.


Contact info

3.5

Average

TrustScore 3.5 out of 5

108 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 1 month

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3.5

All reviews

(108)

57 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Perry has always been amazing

Perry has always been amazing, with exceptionally
kind, helpful and knowledgable customer service. So helpful that they can do the name tapes too!
A huge thank you.

June 2, 2024
Rated 2 out of 5 stars

Your products are not described well in… size and are extremely expensive for the quality

Your products are not described well in terms of size. For a few items you include age group (7/8 for example) but for most you don't. And it is very frustrating to have to return over and over items because they are either too big or too small. I don't understand why you can't include ages in all items to make the purchasing easier.
Also, your products are extremely expensive for the quality. And since you have a captive market we have nowhere else to go. I reckon you know this but I thought I 'd say it again.

May 28, 2024
Rated 5 out of 5 stars

We ordered our little ones uniform from…

We ordered our little ones uniform from Perry Uniform, communication is brilliant if we ever need to ring up customer services. However we hardly need to as we get our orders quickly. Overall great quality products and amazing service.

May 8, 2024
Unprompted review
Rated 2 out of 5 stars

You take too long to deliver items…

You take too long to deliver items ordered. Given that
shopping on line is being encouraged globally and online is the only method you use for customers to purchase goods from you, it is very discouraging that you take so long to deliver the goods.

May 15, 2024
Rated 1 out of 5 stars

Absolutely awful

Absolutely awful! Tried to get two polo shirts for son. Ended up having to ring as they always asked for my order number on enquiry form despite me telling them no order has been placed.went round in circles with Josh for 3 weeks In end 2 shirts got dispatched with sun damage / bleaching across front. I have had to chase / phone and no resolve. No offer of refund or replacement. Avoid at all cost

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid at all costs

I can only confirm what other have said: absolutely terrible service with extensive delays in orders arriving after being placed well in advance. No communication whatsoever from Perry's and ringing their customer service once a month to get an update leaves you on hold for long periods of time. Avoid at all cost if you have the option, I unfortunately don't.

September 25, 2023
Unprompted review
Rated 1 out of 5 stars

The most third class uniform company

The most third class uniform company. I do not understand why all these private schools have tied up with this s..t

I am going to complain and raise this to the local MP.

So much costly and third class quality.

June 27, 2023
Unprompted review
Rated 1 out of 5 stars

Terrible company and customer service

My kids' school unfortunately insiste on using this company.
Delays of weeks on several key ítems. A number of excuses, terrible customer service. Replacement ítems, e.g., trousersm that are a horrible cut and no kid wants to wear. Totally unprofessional and so are the schools using Perry's services. They waste your time and kids ges frustrated. Also, it reflects badly on the schools using Perry as their supplier. And, you can't even use Amex. This is a badly managed company.

September 29, 2022
Unprompted review
Rated 1 out of 5 stars

Complete and utter incompetency of the…

Complete and utter incompetency of the highest level. Whoever is running this business needs a massive wake up call. Literally everything arrives the wrong size. Their sizing charts make no sense and the quality of their garments is below par for the price you pay.

March 28, 2022
Unprompted review

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