Peter Cox Reviews 2,621

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 120 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their friendly, helpful, and professional demeanor, highlighting their informative and outstanding work. Many people appreciate the excellent service received from start to finish, noting the efficiency and high quality of the work completed, often ahead of schedule. Reviewers frequently mention the thoroughness of surveyors and technicians, who explain treatments and processes clearly, ensuring peace of mind. However, some customers also noted issues with communication, experiencing delays in responses or a complete stop in communication when deciding on partial work. A few other people also felt that some surveyors provided standard reports not tailored to specific situations, or did not adequately address concerns about debris and dust after work was completed.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Users describe positive interactions with service, highlighting the professionalism, efficiency, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high standard of work completed,... See more

Customer service

Consumers find customer service to be ambiguous, with many reporting positive experiences, citing friendly,... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some praising friendly, professional... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent from beginning to end.Staff so friendly and helpful.Team who came to do work were excellent.Polite,helpful,informative and outstanding workers,Tristan and Vance from Liverpool thankyou.We ha... See more

Company replied

Rated 5 out of 5 stars

Phil came this morning. On time and ready to go. Explained all elements of the treatment he was going to do and what chemicals he would be using. Put floor protectors down and was very conscientious.... See more

Company replied

Rated 5 out of 5 stars

We had an issue with rising damp. Mark Alexander the Surveyor was very helpful & informative and Steph the Office Assistant kept us regularly updated. But we would really like to thank Mark Kennedy th... See more

Company replied

Rated 5 out of 5 stars

The surveyors Like and Shannon were very thorough, and their reports were clear. Luke dealt with follow up queries quickly and effectively. The Technicians Matt&Danny (and their other 2 helpers) were... See more

Company replied


Company details

  1. Waterproofing Company

About Peter Cox

Written by the company

Founded in 1951, Peter Cox is widely recognised as the UK market leader in the damp proofing and property preservation industry.

We provide specialist advice and guarantee-backed repair treatments for damp problems like rising damp and condensation and associated issues like woodworm, and dry rot or wet rot infestations. We also have dedicated waterproofing, structural repair and bird control teams operating from local branches across the country so get in touch today to get started solving your property preservation problems.

The UK's leading property care experts with 65+ years experience

Open weekdays till 7pm and Saturdays till 4pm
Peter Cox were the first national preservation company to receive Which? Trusted Trader accreditation, an endorsement scheme that helps consumers find reputable traders
National coverage, local service
Peter Cox has branches throughout England, Scotland and Wales, meaning a branch on your doorstep and surveyors with local knowledge and expertise.
Guaranteed service
As the experts in our field, Peter Cox aim to offer the right service and price for your needs. Over 500,000 long term guarantees, up to 20 years for some of our services, have been issued since the company was founded in 1951.

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
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Rated 5 out of 5 stars

Very happy

Fantastic people. Very professional. Reliable. Alexander explained clearly what problems we had and what needed doing. Jaden made sure all correspondence was clear and on time. The people who carried out the work (Ollie and Lee I think) were thorough and left the house really clean and tidy.

September 11, 2025
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Reply from Peter Cox

Thank you so much for your lovely feedback! We're thrilled to hear that each of our team members played a part in delivering a smooth and professional experience for you. We really appreciate you taking the time to share your experience!

Rated 5 out of 5 stars

Good people who did a great job

The technicians did an excellent job of my damp proof treatment, needed in 2 rooms. They were friendly and professional, wouldn't hesitate to recommend.

September 11, 2025
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Reply from Peter Cox

Thank you for your kind feedback! We’re delighted to hear you were happy with the damp proof treatment in both rooms. It's great to know our technicians made a positive impression with their friendly and professional approach.

Rated 5 out of 5 stars

Very efficient

Timely response to the initial enquiry, arrived on time for the survey. Clear quotation with clear scope of work. Once engaged, they kept us informed of the process, arrived on time to carry out the work. Conducted the work in a professional manner and left the property in a clean and tidy condition. Would highly recommend.

September 1, 2025
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Reply from Peter Cox

Thank you for taking the time to leave such a detailed and thoughtful review. We're glad to hear you were happy with our communication, punctuality, and the quality of the work carried out.

Rated 5 out of 5 stars

Excellent

Excellent. Phil was professional, friendly and efficient. Would recommend and will use again.

September 5, 2025
Unprompted review
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Reply from Peter Cox

Thank you so much for your kind words! We're thrilled to hear you had a great experience with Phil.

Rated 5 out of 5 stars

Excellent service

Excellent service
Friendly workman - informative head office about timings

First rate

September 3, 2025
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Reply from Peter Cox

Thank you so much for your feedback. We are glad to hear that you are satisfied with the service our team rendered.

Rated 4 out of 5 stars

Seemed a professional service

Seemed a professional service. I do find it concerning when a company wants 100% payment up front. Hopefully the treatment will work

September 1, 2025
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Reply from Peter Cox

Thank you for your feedback. We truly appreciate your recognition of our professionalism.

Rated 5 out of 5 stars

recent problem we had with internal damp

We asked Peter Cox to investigate a recent problem we had with internal damp. After an appointment was made for a survey to be done by a Mr. Gareth Hayward the gentleman himself phoned us to announce his arrival. Having duly arrived he impressed us greatly by diagnosing the cause and the solution to our problem.
He also gave some expert advice on how to check for and deal with other problems that he came across in his job, should they ever arise. This is the second occasion we have dealt with Peter Cox and have found them to be very good at their job. The office staff are very polite and the surveyors are really good. We would certainly use them again.

August 18, 2025
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Reply from Peter Cox

Thank you for taking the time to leave such a thoughtful review. We're so pleased to hear that Gareth made such a positive impression and was able to identify and explain the issue clearly, along with offering helpful advice.

Rated 5 out of 5 stars

My experience in a nutshell

Communication was first rate....no pressure. Workmen were polite,on time, explained the process, worked in a very tidy manner and cleared up all mess before they left.

August 20, 2025
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Reply from Peter Cox

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team.

Rated 5 out of 5 stars

Excellent service from Joshua Broadbent

Joshua Broadbent spent time investigating and discussing the issues with us. We were very pleased by his visit and plan to have any work undertaken by Peter Cox as a result.

August 12, 2025
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Reply from Peter Cox

Thank you, Paul! We're really pleased to hear that Josh took the time to thoroughly investigate and discuss everything with you. We look forward to carrying out the work for you.

Rated 5 out of 5 stars

Great team.

Great team both in the office, site survey and installation. Very helpful and accommodating. Installation team cleaned up after them and removed all debris.
Would advise that you cover off all works required and agreed during the site survey so it is recorded.

July 30, 2025
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Reply from Peter Cox

Thanks for the helpful feedback and kind words! We're glad the team across the office, survey, and installation was accommodating and professional.

Rated 5 out of 5 stars

Professional and reliable

I would like to thank Peter cox for the work carried out at my property.
Gareth the surveyor explained what needed to be done to cure damp on my halls outer wall.
Paul who removed the horrible black mortar and Mark and his young apprentice Sean who did a wonderful job of plastering my hall, and cleaning up at the end of each day.Also Liam who was at the end of the phone to answer any questions.
I would definitely recommend Peter Cox.

July 30, 2025
Unprompted review
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Reply from Peter Cox

Thank you so much for your kind words! We're delighted to hear that Gareth, Paul, Mark, Sean, and Liam all played a part in delivering a great experience.

Rated 5 out of 5 stars

Dry rot protection

The team worked efficiently to replace the joists and floor boards. Two days were allowed but they only took one. They left the room as they had found it.

July 31, 2025
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Reply from Peter Cox

Thank you so much for your kind review! We're really pleased to hear that you were happy with the efficiency of our team and the quality of the work.

Rated 5 out of 5 stars

Fantastic group of lads

We've had Peter Cox do some work in our house since buying in November. The surveyor Rhys has been absolutely incredible with us, explaining everything step by step and always there to answer any questions. Had some work done by Rab and his colleague in the basement, and then the loft and a wall treatment completed by Rhys himself and his colleague Murray. All work has been brilliant, completed on time if not before, and the boys always tidied up after themselves. Good, honest, hard working boys that are a credit to the company, would highly recommend and will be giving Rhys a call when the next job occurs.

July 25, 2025
Unprompted review
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Reply from Peter Cox

Thank you so much for your wonderful feedback! We're thrilled to hear that you had such a positive experience with our team.

Rated 5 out of 5 stars

Prompt & efficient

Many thanks to Dan who came out to check our damp proof course.

He was efficient & easy to deal with, explaining the test he was carrying out on our walls here at Peddimore.

Keep up the good work, Dan!

July 21, 2025
Unprompted review
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Reply from Peter Cox

Thank you for the lovely review! We're pleased to hear Dan was helpful and clear throughout the visit.

Rated 1 out of 5 stars

I have a inspection of my property on…

I had an inspection of my property on Tuesday 22nd July in SW London. Chris, the surveyor had good people skills and was knowledgeable. However I was appalled that the technician who cut out pieces of the ceiling and looked under the carpet did not ask but took from a cupboard in the hall a hand held brush and dust pan to clear some of the dust and debris from the floor. He should have brought his own and also brought a vacuum cleaner. He left my floor by the door covered in dust and debris. The same with my bedroom, the carpet was covered in debris and the surveyor and technician both watched as I used my own vacuum cleaner to hoover. The bay window ledges were covered in dust and debris and both the technician and surveyor did not pay any attention on clearing the dust and debris they had created. I didn't see any polythene dust sheets or any type of covering for floor or furniture, although I had created space for them and moved furniture out of the way. Your website clearly states:
Our specialists are equipped with floor coverings to protect your home and Hilti dust extraction units to ensure we will leave your property free from dust and debris.
This was not the case last Tuesday.

July 22, 2025
Unprompted review
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Reply from Peter Cox

We are sorry to hear you are not happy with our service. Could you please respond to our request for more information with your customer/enquiry number and we will investigate for you.
Thank you for providing more information. Our Area Operations Manager is currently investigating the issues you have raised and will contact you directly.

Rated 5 out of 5 stars

Satisfied customer

This is the second time I've used Peter Cox.
On both occasions they have provided an excellent service.
They certainly know what they're doing.
All of those involved from start to finish on all sides of the work - Stefan the surveyor, Murray the technician, Brian the plasterer along with Sarah in the office and Toni her supervisor - were friendly, helpful, knowledgeable and professional.
Couldn't ask for more.
Great job too, on time and all cleared up after completion.
Thanks to you all.

July 22, 2025
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Reply from Peter Cox

Thank you for your kind words and for choosing Peter Cox again. We're glad our team provided a professional and efficient service from start to finish. Your feedback means a lot to us.

Rated 4 out of 5 stars

Excellent work, survey costs not deducted from price of works.

The survey was comprehensive and and the report issued to us in quick order. The quote for the works was clear, with itemised activities priced separately.

The work done (replastering with damp proof course) was expertly done. Justin, the plasterer, arrived on time and was very efficient and polite. He kept us in the loop at all times and minimised the mess. He was really great.

The reason I gave 4 stars was that it was suggested on the website and during the survey that the cost of the survey would be deducted from the cost of the works. However, I was then told upon booking the work that this only applies if all the works are requested (as opposed to only picking some of the items on the quote). The quote did not mention this caveat at all, which is a bit sneaky.

July 8, 2025
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Reply from Peter Cox

Thank you for the great review and for highlighting the quality of the survey and Justin’s work—we’re glad you were happy with the service overall.

Rated 5 out of 5 stars

Very happy with the service great I will use again if needed

Very happy with the service great communication John who did the work was fantastic and left the house spotless as I was not there I thought he hadn’t been in until I looked a the working aria closely.

July 17, 2025
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Reply from Peter Cox

Hello Jordan, thank you for taking the time to review your experience with us. We are delighted to hear that you were happy with the service provided and we will ensure your feedback is shared with John and all involved. Thank you!

Rated 5 out of 5 stars

Excellent professional members of…

Excellent professional members of staff. Friendly service and work done to high standard with minimal inconvience.

July 11, 2025
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Reply from Peter Cox

Mrs Freestone, thank you for taking the time to leave us a 5 star review. We're so pleased to hear you received excellent service from our team. Your feedback will be shared with all involved. Thank you.

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