Considering I hadn’t known what type of tracker I had picked, Over-All the Device is pretty clever. I thought I was buying a tracker that was able to track my already Lost Dog, but it turned out I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I called to get my phone number changed I couldn’t do it on the computer due to my eye problems and I’m a senior citizen but the person helped me but I had to pay 4.95 cause I ask her to do it fo... See more
I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes take... See more
Company replied
I have 3 different gps trackers on my dogs. Although I like Petlink better than Fi, it's still not as good as Tractive. The battery does not last as long. What I do like is the velcro band for atta... See more
Company details
- #37 of 70 best companies in Pet Store
Written by the company
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Contact info
345 West Cummings Park, 01801, Woburn, MA, United States
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4.4
Excellent
925 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No lost dog but replacing ID tag was…
No lost dog but replacing ID tag was quick and simple
April 4, 2026
Reply from PetLink
Hi there, thanks for the great review! So happy your dog is safe and you received your new tag! We wish you both the best :)
Thank you,
The PetLink Team
The shirt came out great I really love…
The shirt came out great I really love it. And the color is amazing as well. Keep up the great work PetLink you guys are doing a super job. 👍👍👍👍
June 4, 2026
Reply from PetLink
Hi there, thank you for the great review! Our shirts are fun, so we're glad you agree! We wish you and your pets the best :)
Thank you,
The PetLink Team
Received tracking number
June 5, 2026
Reply from PetLink
Hi Mary, thanks for the review! Your product should be arriving soon :)
Thank you,
The PetLink Team
Great product
Kind of long wait for the products but good service and we love the collars.
May 29, 2026
Reply from PetLink
Hi Randy, thanks for the great review! We apologize for the long wait, but happy that you received and like your collars :)
Thank you,
The PetLink Team
The replacement tag we ordered from…
The replacement tag we ordered from PetLink is perfect for our active one-year old puppy. Our goal is to keep her safe and this help get her home if she should ever 'escape'.
April 1, 2026
Reply from PetLink
Hi Jane, thank you for the great review! You are definitely doing an amazing job keeping your puppy safe by registering them AND getting them a collar tag! Keep up the great work :)
Thank you,
The PetLink Team
Terrible customer service
Terrible customer service — completely unprofessionalI recently tried to register the microchip for my new rescue dog and was met with awful customer service. Before any conflict even arose, the representative, Sonya, was incredibly rude, short, and unprofessional. She completely forgot the "service" aspect of customer service and made a simple registration process miserable. Management needs to address Sonya's behavior immediately. I expected much better support for pet owners trying to keep their animals safe.
Update: And I see that Petlink replied. I asked to speak to Sonya's supervisor when on the call, she said she was the supervisor and there wasn't a manger she could direct me to. Or owner. So no I'm absolutely not looking to resolve this at this time. She should be fired, and a better conflict resolution practice should be implemented in your company and a better/easier registration solution should be created. A better service oriented customer service program should be created, and multiple ways to reach out to superiors should be available. And based on the other reviews it sounds like your company needs to get rid of a cavalier and unprofessional culture. I don't believe that this is a rogue case or employee. This is definitely an environment that breeds "the customer is NEVER right". That is where Petlink should focus it's work on. Not trying to repair the reputation once a review is made.
June 3, 2026
Unprompted review
Reply from PetLink
Hi Heather, We are incredibly sorry to hear about your experience with Sonya, and we truly appreciate you bringing this to our attention. What you described regarding her tone and demeanor is unacceptable and falls far below the level of service and professionalism we expect for our pet owners. We take your feedback very seriously and are addressing this incident directly with Sonya and our management team to ensure it does not happen again. We would love the opportunity to make things right, help you get your new rescue dog's microchip successfully registered, and restore your faith in our services. Please contact us directly at petlink@petlink.net. We are committed to resolving this for you as quickly as possible.
Update:
Thank you for providing additional context regarding your experience. We take your feedback seriously and apologize that your interaction did not meet your expectations. We want to clarify that our teams are structured to ensure every customer has an escalation path, and we are reviewing our internal communication to ensure this is always made clear. Your comments regarding our registration process, supervisor access, and overall customer service culture have been shared directly with our upper management team. We are continuously working to improve our systems and training to better serve our community. While we understand you are not looking to engage with us further at this time, we remain committed to using your feedback to drive meaningful changes in our service and culture. If you do wish to discuss this matter in the future, please feel free to reach out to us at petlink@petlink.net.
Reply from PetLink
Hi Ken, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Petlink Offers an Important Service to Pet Owners
Petlink is a company that sells microchips for pets. More importantly it also can find your pets if the pets are scanned for the microchips. It offers a safety net for conscientious pet owners. Their store also offers pet items and unique gifts. All my pets over the last 15 years have had Petlink microchips.
June 3, 2026
Reply from PetLink
Hi MMC, thank you for the amazing review! We're so happy that you've been a continued customer for the past 15 years, and hope that you continue to register pets well beyond that. We're always here to help when you need it. We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Audrey, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
I like Petlink collars because they…
I like Petlink collars because they have the pet’s microchip number on the collar, so there is no doubt that your pet is chipped. High quality collars, too!
May 27, 2026
Reply from PetLink
Hi Kathy, thank you for the great review! We're so happy you feel confident having your pet's microchip on their collar. We trust our products to help get your pet home (should they need the help!). We wish you and your pets the best :)
Thank you,
The PetLink Team
Ease of use.Love the id tag
June 1, 2026
Reply from PetLink
Hi Kathy, thanks for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Andrea, thank you for the great review(s)! We wish you and your pets the best :)
Thank you,
The PetLink Team
Love that our dogs microchip is easy to…
Love that our dogs microchip is easy to get on collars
May 27, 2026
Reply from PetLink
Hi Shannon, thank you for the review! Do you mean the GPS device? The GPS can be attached to a collar :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Vicki, thank you for the nice review! We wish you and Baxter the best :)
Thank you,
The PetLink Team
I ordered 2 small dog collars thinking…
I ordered 2 small dog collars thinking they were not going to be heavy for my 2 dogs, unfortunately, the one I cannot even use for my one dog Charley who is a 4lb Chihuahua. It is too big that it does not even fit her neck and would weigh her down. Her tag that she received from PetLink when she was chipped got destroyed and now I cannot find a tag small enough for her through PetLink. I wish they made a collar small enough for a tiny Chihuahua with her tag number on it.
May 26, 2026
Reply from PetLink
Thank you for sharing your feedback with us. We are truly sorry to hear that the small collar was too heavy and large for Charley, and we deeply apologize for the inconvenience caused regarding her PetLink tag. Chihuahuas and other toy breeds often require extra-small or specialized micro-collars. For reference, our smallest option fits neck sizes starting at 11 inches, which is typically much larger than a 4lb Chihuahua's neck (usually around 6 to 8 inches). We always recommend measuring your dog's neck before ordering. Below is our official size chart to help guide future purchases:
Official Collar Size ChartSizeNeck Length FitStrap Width
Small 11" to 16" long 5/8" wide
Medium 14" to 20" long 3/4" wide
Large 18" to 26" long 1" wide
Please reach out to our support team at orders@petlink.net with any questions.
I love the shirt I ordered.
May 28, 2026
Reply from PetLink
Hi Gloria, thank you so much for the great review! Our shirts are so fun. we're glad you love it. We wish you the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi there, thank you for the nice review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Douglas, thank you for the great review! We hope that you never have to use our service, but if you do, we're here to support you! We wish you and your pets the best :)
Thank you,
The PetLink Team
Easy to use the GPS and had nice…
Easy to use the GPS and has nice features. It is really reliable in tracking me and Lilo. When we are together or apart. I love the energy savings mode. I have created one in all of the places she spends time in and that saves battery life. I had it for over a year great product. I got it because we had recently adopted her and we were traveling with her and I wanted a way to track her if she got loose.
May 26, 2026
Reply from PetLink
Hi Valerie, thank you for the great review! We wish you and your pet the best with our GPS :)
Thank you,
The PetLink Team
I spent a long time trying to upload…
I spent a long time trying to upload photo. Your website is clunky. Half of it was covered up by orange screen offering help. No wonder. I had to work around this screen as I couldn't figure how to remove it.
May 26, 2026
Unprompted review
Reply from PetLink
Hi Susan, We are sorry for the frustrating experience you had while trying to upload your photo. We apologize for the help screen getting in your way. We are actively working on improving our website's layout and user experience. We would love to make sure your issue is resolved and help you get that photo uploaded. Please reach out to our support team directly at petlink@petlink.net and we will be happy to assist you personally.
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