Considering I hadn’t known what type of tracker I had picked, Over-All the Device is pretty clever. I thought I was buying a tracker that was able to track my already Lost Dog, but it turned out I... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I called to get my phone number changed I couldn’t do it on the computer due to my eye problems and I’m a senior citizen but the person helped me but I had to pay 4.95 cause I ask her to do it fo... See more
I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes take... See more
Company replied
I have 3 different gps trackers on my dogs. Although I like Petlink better than Fi, it's still not as good as Tractive. The battery does not last as long. What I do like is the velcro band for atta... See more
Company details
- #37 of 70 best companies in Pet Store
Written by the company
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Contact info
345 West Cummings Park, 01801, Woburn, MA, United States
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4.4
Excellent
925 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am a new customer
I am a new customer. We inherited a dog from a dear friend who passed, and the customer service made switching all her information seamless.
May 26, 2026
Unprompted review
Reply from PetLink
Hi Wendy, thank you for the great review! We pride ourselves on our customer service and are always here to help when you need it. We're deeply sorry about your friend, but we're happy yo have passed her dog into your hands successfully. We wish you and your dog the best :)
Thank you,
The PetLink Team
I am new to PetLink
I am new to PetLink, with a new cat. So far the account setup and customer service has been excellent!
May 24, 2026
Reply from PetLink
Hi Jackie, thanks for the great review! We're always here if you need us, especially if you have an account issue. We wish you and your pets the best :)
Thank you,
The PetLink Team
I had issues on adding another dog to…
I had issues on adding another dog to my account. I sent an email asking for help and it said it could take up to 48 hours for someone to contact me. Within hours I had contact from Michelle, who added a picture of my first dog and then inputted my other dogs information. Service is awesome! Thank you again for all the help
May 21, 2026
Unprompted review
Reply from PetLink
Hi Kim, thanks so much for the wonderful review! Our customer service is very fast, and they are always here to help you. You can always reach out if you have additional questions.
Thank you,
The PetLink Team
Collar
The collar I ordered came quickly and engraved very nicely and easy to put on my cat.
March 18, 2026
Reply from PetLink
Hi there, thank you for the great review! We're so happy you love the collar and we wish you and your cat the best :)
Thank you,
The PetLink Team
The dog tag I ordered is exactly what I…
The dog tag I ordered is exactly what I received. It had my dog's name in big bold letters and the chip id # on the other side. Easy to order and very little time until I received it in the mail.
May 16, 2026
Reply from PetLink
Hi Lisa, thank you for the awesome review! Enjoy your new tag and we wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Mrs. Abbott, thank you for the great review - hope you love the tag and we wish you and your pets the best :)
Thank you,
The PetLink Team
actual person on the other end of the…
actual person on the other end of the phone..thank you
May 21, 2026
Reply from PetLink
Hi Howard, thank you for the great review! Yes, there will always be live assistants there to help you with your PetLink needs. We're happy you had a great experience and wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Billy, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Debra, thanks for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
sending reminders for spring
sending reminders for spring to update info
offering a collar w our cats id number
I haven't checked back yet but hope they added our cats vet to the list so we could choose them.
May 20, 2026
Reply from PetLink
Hi Karin, thanks for the great review! We're happy you benefit from our Contact Update reminders and collar tags :) We wish you and your cats the best!
Thank you,
The PetLink Team
Speedy service, nice product.
The product arrived on time and was good quality and just what I needed.
March 15, 2026
Reply from PetLink
Hi there, thank you for the nice review! We wish you and your pets the best :)
Thank you,
The PetLink Team
GPS tracker
I have had the GPS tracker on our dog for years with no problems. Recently, it broke. It was replaced promptly. Thank you! Response is quick with every correspondence!
May 14, 2026
Reply from PetLink
Hi Andrea, thank you for the great review! We're sorry the GPS broke, but we are also happy that we were able to help you quickly get a new one. We wish you and your pet the best!
Thank you,
The PetLink Team
easy to register and order
May 17, 2026
Reply from PetLink
Hi Robert, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Danny, thank you for the nice review! We wish you and your pets the best :)
Thank you,
The PetLink Team
very helpfull and nice
May 16, 2026
Reply from PetLink
Hi Barbara, thank you for the nice review :) we're always here to help. We wish you and your pets the best!
Thank you,
The PetLink Team
Just checking in to make certain all my…
Just checking in to make certain all my information was current.
May 16, 2026
Reply from PetLink
Hi Arthur, thank you for the great review! If you ever need future assistance with your profile, you can call 1-877-738-5465 - that's our call center number. We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Sondra, thank you for the nice review! We wish your and your pets the best :)
Thank you,
The PetLink Team
My daughter absolutely loved her T…
My daughter absolutely loved her T Shirt. It fit beautifully and coming from her Pups Chicken and Nugget on Mother’s Day brightened her day and filled her heart!♥️
May 15, 2026
Reply from PetLink
Hi Sally, we're so happy your daughter loved her gift :) Happy belated Mother's Day, and we wish you and your family the best!
Thank you,
The PetLink Team
Easy to place order and informed via…
Easy to place order and informed via email of process to delivery.
May 15, 2026
Reply from PetLink
Hi Gerri, thank you for the lovely review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Marianne, thanks for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
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