Considering I hadn’t known what type of tracker I had picked, Over-All the Device is pretty clever. I thought I was buying a tracker that was able to track my already Lost Dog, but it turned out I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Well I called to get my phone number changed I couldn’t do it on the computer due to my eye problems and I’m a senior citizen but the person helped me but I had to pay 4.95 cause I ask her to do it fo... See more
I love the product, and when my dog chewed up the device, PetLink gave me a new one, free of charge. My only reason for not giving 5 stars, is that email is the way to communicate, and sometimes take... See more
Company replied
I have 3 different gps trackers on my dogs. Although I like Petlink better than Fi, it's still not as good as Tractive. The battery does not last as long. What I do like is the velcro band for atta... See more
Company details
- #37 of 70 best companies in Pet Store
Written by the company
Peace of mind comes from trusted service PetLink has been a leader in pet identification and reunification for over 30 years. With our microchips, we create a lifelong link between people and pets. It’s easy to add all your pets to one account, update your contact information, and even provide coverage should you take your pet abroad. With no complicated processes or annual renewals, we promise to keep your pet safe for life. We provide a service we hope our customers will never have to use, but if they do, it’s not only the microchips that make the difference, it’s our level of care and support. With PetLink, it’s personal.
Contact info
345 West Cummings Park, 01801, Woburn, MA, United States
- 1-877-PETLINK
- petlink@petlink.net
- www.petlink.net
4.4
Excellent
925 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 65% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I'm satisfied with the one time payment…
I'm satisfied with the one time payment and it keeps my pets on record. After the loss of my old dog, I was able to easily add our new dog months later without issue
January 17, 2026
Reply from PetLink
Hi there, thank you for the lovely review! We are sorry for the loss of your dog, and we're happy your new dog is all set on your profile. We wish you and them the best :)
Thank you,
The PetLink Team
The device is to large for my small pet
The device is to large for my small pet
The device does not hold a charge.
March 13, 2026
Reply from PetLink
Hi Everett, We appreciate you taking the time to share your experience. I’m very sorry to hear the tracker feels bulky for your pet—we know how important comfort is—and that you're having trouble with the battery life. Please reach out to us at gps@petlink.net so we can troubleshoot the charging issue or arrange a return. We hope to have the chance to serve you better.
Reply from PetLink
Hi Sharon, thank you for the great review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Personalized tags
We ordered personalized tags and Petlink made it super easy by filling our fur baby's names & chip numbers. Shipping was faster than expected and we love our new tags! We got the silicon tags, and they are well made, accurate, & super cute!
May 8, 2026
Reply from PetLink
Hi Lisa, thank you for the awesome review! We're so happy you're a fan of our collar tags :) We wish you and your pets the best!
Thank you,
The PetLink Team
Nice sweatshirt but make sure you up…
Nice sweatshirt but make sure you up size. I ordered a medium but really it was small. it came within two weeks and the lettering was perfect.
April 28, 2026
Reply from PetLink
Hi Mike, thank you for the great review! We apologize for the sizing, but happy you're overall happy with the product. We wish you and your pets the best :)
Thank you,
The PetLink Team
They had what I wanted to oder.
May 9, 2026
Reply from PetLink
Hi Rebecca, thanks for the great review! We're happy you were able to get what you were looking for. We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Mark, thanks for the great review! We're thrilled you received your order quickly. We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Aaron, thank you for the review! We wish you and your pets the best :)
Thank you,
The PetLink Team
Safety in rainbows
I love the steel, rainbow colored, bone shaped dog tag for my pup. It is such a good quality; much better than the light weight aluminum ones sold at pet stores. That one turned my white pup’s fur an ugly gray. I love the vibrant colors and the information is easy to see. I feel safe knowing if my pup escapes, his printed information is easy to locate and easy to contact me. I’d buy it again.
April 30, 2026
Reply from PetLink
Hi Regina, thank you for the great review! We're so happy you love our rainbow collar tag; it's also one of my favorites. We wish you and your pup the best!
Thank you,
The PetLink Team
East registration process…
My dog (rescue) came with a Petlink chip and it was easy to register.
March 6, 2026
Reply from PetLink
Hi Gporto, thank you for the the great review! We wish you and your dog the best :)
Thank you,
The PetLink Team
Love the collar
Love the collar, it's our second. Has his name on it as he loves to wander the neighborhood. Everyone knows him, but just in case...
May 4, 2026
Reply from PetLink
Hi Grace, thank you for the great review! We're happy you're staying proactive and making sure your pet can always be identified. We wish you both the best :)
Thank you,
The PetLink Team
Pet link advertises keeping your dog…
Pet link advertises keeping your dog safe. I had a dog covered by pet link that was stolen from me. Pet link has name and address of thief but has done nothing to get her back for me. What do we need this coverage for if not to help us. Beware!!
May 6, 2026
Unprompted review
Reply from PetLink
While PetLink offers services to aid in recovery, they operate primarily as a registry and notification system, rather than a law enforcement agency or recovery service.
We alert you if a vet, shelter, or animal control officer scans the chip and reports your pet found in our database.
Per our privacy policy we cannot provide owner information to individual finders or new/old owners.
Owner information is only provided to animal professionals for reunification efforts.
Please contact petlink@petlink.net directly for further assistance.
Still have not received my tag
April 30, 2026
Reply from PetLink
We want to ensure you get your complete order.
According to our system, the missing tag was sent out and should have arrived. Have you successfully received it by now?
If not, please reach out to us directly at orders@petlink.net so we can look into it immediately.
Another PetLink collar
It was easy to order another collar for my dog after he broke the original collar. It is well worth the money to replace the collar through PetLink because it provides a peace of mind for me knowing his name and chip number are on it.
May 5, 2026
Reply from PetLink
Hi Gary,
I'm happy you have received and liked your collar! We wish you and your pets the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi Jeanne, thank you for the review! We wish you and your pets the best :)
Thank you,
The PetLink Team
I love how easy everything was to…
I love how easy everything was to register for my cats! Just a quick scan and entering info!
March 2, 2026
Reply from PetLink
Hi Jediah, thank you for the great review! We're so happy your cats are protected with PetLink. We wish you and them the best :)
Thank you,
The PetLink Team
Reply from PetLink
Hi John, thank you for the kind review! We're happy you received and are happy with your products. We wish you and your pets the best :)
Thank you,
The PetLink Team
Works like a charm
PetLink is easy to use and provides peace of mind. We bought it for our dogs’ trip from Florida to Costa Rica. It worked like a charm. It’s easy to setup and use.
September 4, 2025
Reply from PetLink
Hi Jackson, thank you for the wonderful review! We hope you never have to use our services, but if you do, we're happy you have the peace of mind to know we're here to support you. We wish you and your dogs the best :)
Thank you,
The PetLink Team
it really does work, when my husky got loose, it helped me track him all the way till I caught him. Great Tracker
Getting ahold of Customer Service on the phone (rare these day) Michele was sooo helpful. I expressed my concern about my using the tracker and she was able to clarify and help me right of way.
May 2, 2026
Reply from PetLink
Hi Sheila, thank you for the great review! We're thrilled to hear that you were able to locate your dog quickly with the help of our products. We would love it if you submitted a Together Again story for this - you can submit it here: https://www.petlink.net/account/member-login/?redirect-to=https://www.petlink.net/together-again/together-story-release/
We wish you and your dog the best!
Thank you,
The PetLink Team
great product!
February 26, 2026
Reply from PetLink
Hi David and Clara, thank you for the sweet review! We wish you and your pets the best :)
Thank you,
The PetLink Team
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