As a breeder this website is the best around, easy to navigate with plenty of helpful tools. Posting an ad is very simple, footfall is good and you can easily see how many people have engaged with yo... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We suddenly lost our 12y/o GSD 2/5/26 of oral cancer & I ready to start thinking about searching for a four legged companion. A friend recently lost her 14yr old Hungarian Vizsla & sent me the lin... See more
Company replied
It was an easy and simple process to reserve our new puppy. Now that Pets4Homes hold your payment until collection this takes the worry out of being scammed. Overall very happy, especially with th... See more
Company replied
They give honest and much needed information about all the animals they put on their site. I purchased my beautiful Springer Spaniel from a lovely lady on the site and he has been brilliant.I also pur... See more
Company replied
Company details
Written by the company
UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.
Contact info
United Kingdom
- support@pets4homes.co.uk
- www.pets4homes.co.uk
4.3
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 89% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I contacted someone selling a puppy
I contacted someone selling a puppy, which turned out to be a scam.
Very unimpressed with the lack of help from Pets4Homes; no way to talk to someone!!!
It took over 2 days for the advert to be removed, which had been live for weeks.
I wonder how many people were scammed!!!!
BE VERY CAREFUL
July 17, 2026
Unprompted review
Reply from Pets4Homes
Hi Neal. We are so sorry to hear you encountered a fraudulent seller. We know how distressing that can be, which is exactly why our Trust and Safety team works around the clock to monitor the site.
We did reach out to you directly through Trustpilot on July 25th requesting your details so we could investigate this specific advert, but unfortunately, we didn't receive a response. While we do not have an inbound phone line, our team acts on written reports immediately. Please respond to our previous message or contact us via our support desk with the advert details so we can ensure this is fully resolved. We look forward to hearing back from you!
Advertisement
Total faith and protection against…
Total faith and protection against being "rooked". The whole process was managed well and It's highly recommend!
July 22, 2026
Unprompted review
Reply from Pets4Homes
Hi Mike,
Thank you for your fantastic review! We're so pleased to hear our process gave you confidence and peace of mind throughout your journey. Wishing you and your new companion many happy years together!
After receiving g a phone call from wai…
After receiving g a phone call from wai she has been amazing and happy to help and it’s good to know that p4h are intrested im our opinion as breeders .
July 22, 2026
Unprompted review
Reply from Pets4Homes
Hi Marie,
Thank you for your lovely review! We're delighted to hear Wai was able to help and that you felt your feedback as a breeder was valued. We really appreciate your support.
Kind regards,
The Pets4Homes Team
If you want to contact someone you are…
If you want to contact someone you are obligated to give your bank details.
Witch is big NO from me I'm not happy for them or some third party to store my bank details.
July 21, 2026
Unprompted review
Reply from Pets4Homes
Hi Ingus! We understand why seeing a card request would raise concerns, so we want to clear this up for you right away.
What you encountered is a trial we are running to help keep our platform safe. To message certain sellers, you may see a temporary card verification step. This is handled securely by our payment processor, Stripe, and no money is taken from your account—it is simply a £0.00 check to confirm a real person is contacting the seller. This helps us stop automated spam, scammers, and time-wasters so genuine buyers can connect easily.
Pets4Homes never stores your card details, and you are not being charged just to send a message. Thank you for sharing your feedback, as it helps our product team evaluate these trial features!
Pets4Home protection fee scam
I was super excited to get my puppy and put aside £1,600 to get her. As soon as I went to the reservation pay, Pets4Home wanted to charge an extra £150 for “protection”. When I looked further into this, it covers NOTHING and is basically just a giant scam. Very very disappointing.
July 22, 2026
Unprompted review
Reply from Pets4Homes
Hi C.H! We completely understand that an unexpected fee is frustrating, especially when you have a specific budget set aside for your new puppy.
We do want to clarify that our Buyer Protection fee is certainly not a scam, and it covers quite a lot! This fee powers our secure Pet Payments system, which holds your money safely until you physically collect your puppy, guaranteeing you won't lose your money to a fraudulent seller. It also includes a 6-month health guarantee and 5 weeks of free pet insurance. We offer this to provide a massive safety net for such a significant purchase, but please know that using our secure payment system is optional.
Advertisement
Reply from Pets4Homes
Hi Caroline,
Thank you so much for your wonderful 5-star review! We're delighted to hear that you found Pets4Homes easy to navigate and that contacting sellers and making payments was convenient.
It's also great to know that the information we provide, including details about hobby breeders and licensed businesses, helped you make an informed decision.
We really appreciate your support and hope you enjoy every moment with your new companion!
Kind regards,
The Pets4Homes Team
Pets4Homes - Simple and Safe Process.
Pets4Homes made the process of getting our new puppy much less daunting. I felt that they were there should anything go wrong too (it didn't I'm pleased to say). They gave me confidence that the breeder was caring and ethical in the way they conducted themselves which obviously gave me confidence when doing business with them. The payment was held by Pets4Homes until we had collected our new family member and let them know that we were completely happy with proceedings. The process from seeing the advert to taking our puppy home was very efficient and I felt that the risks had been minimised. I can't think of a better way of getting a pet.
July 19, 2026
Unprompted review
Reply from Pets4Homes
Hi Ian,
Thank you for your fantastic review! We're so pleased to hear that Pets4Homes helped make the process of finding your new puppy feel safe and straightforward. We wish you and your new family member all the very best!
Kind regards,
The Pets4Homes Team
My experience with Pets4Homes has been…
My experience with Pets4Homes has been easy, trusting and helpful. Being able to deal with payments, deposits and communication with sellers has been safe and easy. It's my first time buying a puppy and I was very sceptical about paying etc incase I got scammed but its been a breeze, knowing my money is safe until final collection.
July 21, 2026
Unprompted review
Reply from Pets4Homes
Hi Catrin,
Thank you for your kind review! We're delighted that your first puppy-buying experience felt safe and straightforward, and that our secure payment system gave you peace of mind. We hope you enjoy every moment with your new puppy!
Kind regards,
The Pets4Homes Team
Website is so easy to use
Website is so easy to use! found out perfect kitty and the same day went and picked her up. Communication with seller was straight forward as well as the payment. I feel so secure buying our kitten on here rather than anywhere else. Overall very happy!! Well definitely recommended.
July 19, 2026
Unprompted review
Reply from Pets4Homes
Hi Emma,
Thank you for your lovely review! We're so happy to hear you found your perfect kitten and that the whole process felt safe and easy. We wish you many happy years together!
Kind regards,
The Pets4Homes Team
Advertisement
I’d been on the lookout for a kitten 🐈⬛…
I’d been on the lookout for a kitten 🐈⬛ having recently lost our cat. I found Pets4Homes app and it was so easy to go through and the vast amount of pets for sale made it very easy to find your forever family member and the procedure in dealing with the person offering the pets and the final handover and being able to pay through Pets4Homes is simple and honest. Overall a great way of finding your forever family member.
July 19, 2026
Unprompted review
Reply from Pets4Homes
Hi Mr Cooper,
Thank you for your wonderful review! We're so sorry for the loss of your previous cat, and we're honoured that Pets4Homes could help you find your new furry family member. Wishing you many happy memories together.
Kind regards,
The Pets4Homes Team
I popped in to my local Swindon branch…
I popped in to my local Swindon branch for puppy pads for my little girl & being a new member i asked the staff how to use the app they said I had a voucher for some free food 3kg which was great the another colleague showed me which 1,s the team are passionate about there jobs and are extremely helpful nothing is to much bother
July 19, 2026
Unprompted review
Reply from Pets4Homes
Hi Paul,
Thank you for your review! We're delighted to hear the team provided such friendly and helpful service. We'll be sure to pass your kind comments on to them.
This is not only a good idea but it all…
This is not only a good idea but it all worked well from taking our deposit and payment to picking up the puppy in a safe way for both buyer and seller
July 18, 2026
Unprompted review
Reply from Pets4Homes
Hi Richard,
Thank you for your fantastic review! We're pleased to hear our secure payment process helped make bringing home your new puppy a safe and smooth experience.
Very good website
Very good website. If your looking for new companion to join you it's great.
I used pets4homes 12years ago, and bought my beautiful girl Labrador.
Sadly 4 months ago I lost her, she was my girl I loved so much, I miss her everyday.
I will use pets4homes again when I'm ready.
Good website,easy to use.
July 19, 2026
Unprompted review
Reply from Pets4Homes
Hi Gill,
Thank you so much for your lovely review. We're very sorry for the loss of your Labrador, and we truly appreciate your continued trust in Pets4Homes. Whenever you're ready, we'll be here to help you find your next companion.
Advertisement
The way secure payment was made was…
The way secure payment was made was reassuring, and the cover in case anything untoward happens is useful.
July 18, 2026
Unprompted review
Reply from Pets4Homes
Hi,
Thank you for your great review! We're so pleased to hear that our secure payment process gave you reassurance throughout your journey. We really appreciate your support.
I always look on pets4homes if I am…
I always look on pets4homes if I am looking for a pet.
I have purchased several dogs over the years and never been disappointed.
This site give access to lots of sellers and I love the pictures of the pets.
I would always recommend Pets4homes to find your forever fury friend!
July 19, 2026
Unprompted review
Reply from Pets4Homes
Hi Nigel & Susan,
Thank you for your wonderful review and for your continued trust in Pets4Homes over the years. We really appreciate your recommendation and wish you all the best in finding your next forever friend.
I felt in control at all times
I felt in control at all times. It was easy and relaxed to get a new pet and the kitten we brought home is well socialised and friendly.
July 17, 2026
Unprompted review
Reply from Pets4Homes
Hi,
Thank you for your lovely review! We're delighted to hear the process felt easy and that your new kitten has settled in so well. We wish you both many happy years together.
Financially Safe Purchase
Excellent website , offers a good service- allowing you to safely make a purchase with insurance.
July 2, 2026
Unprompted review
Reply from Pets4Homes
Hi Lisa,
Thank you for your kind review! We're pleased to hear you found our platform safe and reassuring to use. We really appreciate your support.
Advertisement
A wonderful marketplace to safely find…
A wonderful marketplace to safely find your new pet. A trustworthy medium between you the buyer and licensed and registered breeder. You can browse the website to find breeders in your chosen location and communicate with them to get more details about the pets they are offering for sale. Highly recommended and so glad I used pets4homrs.
July 1, 2026
Unprompted review
Reply from Pets4Homes
Hi Yvonne,
Thank you so much for your wonderful review! We're delighted you found Pets4Homes to be a trustworthy place to find your new pet. We truly appreciate your recommendation.
Reply from Pets4Homes
Hi Muzeebur,
Thank you so much for your 5-star review! We're delighted you had such a great experience and really appreciate your support.
Reply from Pets4Homes
Hi,
Thank you for your fantastic review! We're so pleased to hear everything went smoothly. We really appreciate your support.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.