Pets4Homes Reviews 

12,311
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 1,022 reviews, reviewers overwhelmingly had a great experience with this company. Consumers frequently mention that the online platform is very simple to navigate and efficiently helps them find healthy, well-cared-for pets safely and quickly. Many buyers also deeply appreciate the secure payment procedure, which safely holds funds until collection to provide extra peace of mind and protection. Some people were dissatisfied with the strict account rules and requirements asking for sensitive personal documents like a passport, driver's license, or bank details. A few reviewers also noted occasional communication hurdles, account restrictions, or verification challenges when trying to connect with trusted sellers.

What people talk about most

Website

Customers had ambiguous experiences with the website, with many praising its ease of use. Reviewers... See more

Product

Customers consistently note positive experiences with product, highlighting the vast variety of healthy and... See more

User experience

People report positive experiences with user_experience, highlighting that the platform is well organised,... See more

Payment

Reviewers mention ambiguous feedback about payment, with many highlighting secure transactions and peace of... See more

Service

Reviewers highlight ambiguous aspects of service, experiencing both high satisfaction and frustration. Many... See more

Reviews shaping this summary

Rated 4 out of 5 stars

This looks like a great idea, putting sellers and customers together, unfortunately after a while the computer decides that the customer must prove their identity and produce a Driving License or Pass... See more

Company replied

Rated 5 out of 5 stars

It was an easy and simple process to reserve our new puppy. Now that Pets4Homes hold your payment until collection this takes the worry out of being scammed. Overall very happy, especially with th... See more

Company replied

Rated 5 out of 5 stars

We suddenly lost our 12y/o GSD 2/5/26 of oral cancer & I ready to start thinking about searching for a four legged companion. A friend recently lost her 14yr old Hungarian Vizsla & sent me the lin... See more

Company replied

Rated 5 out of 5 stars

They give honest and much needed information about all the animals they put on their site. I purchased my beautiful Springer Spaniel from a lovely lady on the site and he has been brilliant.I also pur... See more

Company replied


Company details

  1. Online Marketplace

Written by the company

UKs #1 Pet classifieds site with over 7 million monthly users. Advertise, Sell or Rehome pets for sale including dogs, puppies, cats and kittens.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

12K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 89% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.3

All reviews

(12,311)

1,022 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great platform

Great platform to securely and confidently purchase a puppy. Very easy to use, great messaging system. The protection gave complete peace of mind. I did have to contact the team to get some assistance on an admin issue on the sellers side and this was quickly resolved with the help of the team. Would highly recommend.

July 26, 2026
Unprompted review
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Reply from Pets4Homes

Hi Dan! Thank you for the review! We're glad our admin team could quickly sort things out for you so you could enjoy a safe, stress-free purchase.

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Rated 5 out of 5 stars

Buying our puppy was easy and smooth

Buying our puppy through Pets4Homes was a really positive experience from start to finish.

The website was easy to navigate, and the chat feature made it simple to get in touch with the breeder, ask questions about a specific puppy, and arrange a reservation.
The reservation and payment process was quick, straightforward, and easy to use. Having secure payment through Pets4Homes gave me much more confidence than sending a bank transfer directly to the breeder.
The included six-month health guarantee also provided extra peace of mind, making the whole experience feel safe and trustworthy.

Overall, I'd definitely recommend Pets4Homes to anyone looking for a puppy. It made what could have been a stressful process feel simple, secure, and well organised.

July 25, 2026
Unprompted review
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Reply from Pets4Homes

Hi Tom! Thank you for the detailed feedback! We’re delighted our secure payments, chat system, and health guarantee gave you complete peace of mind. Enjoy your puppy!

Rated 1 out of 5 stars

The support is so poor

The support is so poor. Currently attempting to cancel selling a puppy due to concerns regarding the welfare of the puppy if it was to be sold to these people and asking for support on how to do this and return the deposit and have heard nothing, in the meantime, getting constant communications from the buyer, demanding their deposit and causing a lot of stress and upset. If you have any issues with payments or any concerns, it takes days to receive an email back and then the response normally does not rectify the issue and you have to reply and wait for days for a response again if I had known this I would’ve not got involved with this platform.

July 28, 2026
Unprompted review
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Reply from Pets4Homes

Hi Sinead. We are so sorry to hear about the stress this situation has caused. Animal welfare is our top priority, and sellers always have the right to decline a sale if they have concerns about a buyer's suitability.

Under our Pet Payments terms, cancellations and deposit refunds are handled strictly in line with our transaction policy and require our team to review the case first. Please reach out to our support team directly with your advert or transaction details so we can review the situation and assist you with the proper next steps under our terms.

Rated 5 out of 5 stars

This was a really good site to use

This was a really good site to use. Very positive experience. Easy to connect to breeders, helpful advice on what to be looking for when going to view, safe and secure way to pay deposit and balance. I felt very supported and very confident making my decisions knowing there was a support network there to help if I needed it.

July 25, 2026
Unprompted review
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Reply from Pets4Homes

Hi Ruth! Thank you so much! We’re thrilled you felt supported and confident throughout the journey. Enjoy your new companion!

Rated 5 out of 5 stars

Care information details safeguards in place before release

I hit the impression of genuine caring individuals whose putting together a showcase of animals with the same care and description for the more lesser in value as the more rarer breeds on offer
So I would head here first with confidence for well being of animals before exploring other sites sorry I’m late doing this review.

July 16, 2026
Unprompted review
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Reply from Pets4Homes

Hi Stephen! Thank you for taking the time to share this! Animal welfare and genuine care are at the heart of what we do, so your kind words mean a lot to us.

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Rated 5 out of 5 stars

A great web site for locating a new…

A great web site for locating a new puppy
Easy to contact the owner and keep in touch with them

July 27, 2026
Unprompted review
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Reply from Pets4Homes

Hi Michael! Thanks for the great review! We're glad our platform made connecting and staying in touch with the seller so easy.

Rated 5 out of 5 stars

Pets4Homes was great for finding for my…

Pets4Homes was great for finding for my new pet. The website was easy to search and get in touch with the owner to arrange a visit. Paying via the website was easy too and the payment released immediately to the owner after I confirmed collection. All made very easy and the interim insurance is helpful and gives a bit of breathing space to arrange things. All in all very positive experience and would definitely use again.

July 27, 2026
Unprompted review
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Reply from Pets4Homes

Thank you for the great feedback! We're glad our secure payment release and interim insurance helped make getting your new pet smooth and worry-free.

Rated 5 out of 5 stars

First time puppy owner

First time puppy owner. Pets4Homes was recommended by a friend. Easy to use and helpful advice from finding to buying your puppy, then followed by downloading the app. The app is easy to use with online shopping and more helpful advice for first time pet owners. Friendly, knowledgeable staff in store, always willing to assist. Altogether made getting our puppy a while lot easier and stress free. Would now recommend to others

July 19, 2026
Unprompted review
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Reply from Pets4Homes

Hi Helen! Thank you so much! We’re thrilled our app, advice, and in-store staff helped make your first-time puppy experience stress-free. Enjoy your new pup!

Rated 5 out of 5 stars

Pets4homes made my experience of purchasing my pet so easy and securely

Pets4homes made my experience of purchasing my beautiful new baby bird so easy and safe and secure. I knew which bird I wanted and had no doubts or worries about paying for my bird right there on the website, knowing full well pets4homes was there for me every step of the way. Thank you so much pets4homes. I would certainly use your services agin in the future and I can only highly recommend anyone to join pets4homes website for your next pet.

July 24, 2026
Unprompted review
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Reply from Pets4Homes

Hi Paul! Thank you for the wonderful review! We're delighted you felt safe and supported every step of the way when finding your new baby bird.

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Rated 1 out of 5 stars

You cannot

You cannot, by law, bully people into buying smart phones, just to create an account.

July 26, 2026
Unprompted review
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Reply from Pets4Homes

Hi Wayne! We completely understand that account requirements can feel frustrating when you just want to browse.

To clear things up: you absolutely do not need to buy a smartphone! To keep our community safe and block scammers, we do require a phone number for account verification, but any basic phone capable of receiving a standard SMS text message will work perfectly. If you are having trouble receiving the security code, please reach out to our support desk and we will gladly help you get your account set up. Thank you for your understanding!

Rated 5 out of 5 stars

Easy to use platform for listing my…

Easy to use platform for listing my kittens.
Very happy with security on the site to ensure seller and buyer are protected.
Would happily use again if I needed to either as a buyer or seller.
Easy to communicate with other parties and easy to navigate around site.
It's a definite win win from me 😁

July 26, 2026
Unprompted review
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Reply from Pets4Homes

Hi Helen! Thank you for the great review! We're so glad our site keeps both buyers and sellers protected. We appreciate you listing with us!

Rated 5 out of 5 stars

Regular accurate updates

I have regular targeted updates about the type of dog that I'm looking for.

July 25, 2026
Unprompted review
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Reply from Pets4Homes

Hi Manfred! Thanks for the feedback! We’re glad our targeted updates are helping you in your search for your new dog.

Rated 5 out of 5 stars

10/10 would trust again

Seamless, fast and comprehensive on all realms. This made the process quick and easy to pick a kitten for its forever home. The money plan and guarantee gave much needed assurance during a process as nerve wracking as bringing a pet in. Additionally the ability to look at profiles and see reviews was a big help.

Id like to personally thank the staff
Niek and Emma Taylor, of reaching out and being personable in their responses. I'll definitely continue using this website and recommend to friends and family.

July 19, 2026
Unprompted review
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Reply from Pets4Homes

Hi Ismail! Thank you for the 10/10 review! We're so glad our team could give you that extra personal touch and peace of mind. Welcome to your new kitten!

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Rated 5 out of 5 stars

Fantastic site.

After going on pets4home I immediately found the perfect kitten for me. The seller kept me updated whilst I waited to collect her which was lovely. The way payments worked was really good and put my mind at rest about being scammed. I am really impressed with the way everything was perfect from start to finish. I got my little girl 2 days ago and I love her to bits. I will definitely recommend you to anyone wanting to find what they want without any worries. Thank you. 😊

July 23, 2026
Unprompted review
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Reply from Pets4Homes

Hi Sally! Thank you so much! We’re delighted that our secure payment system gave you total peace of mind. Enjoy loving your new little girl!

Rated 5 out of 5 stars

A Really Purrfect Experience 🐈👍.

I recently purchased a kitten through Pets4Homes and I have to compliment their team for all of their help during the whole purchasing experience. Their website was easy to follow and the team were there to guide me from choosing the kitten, showing recommend breeders and guiding me through the entire purchasing process. Even afterwards, someone from the team contacted me to ask if I was happy with the kitten, which I am, she is stunning and doing exceptionally well. My thanks to the team for all of their help and guidance 💐. Linda

July 21, 2026
Unprompted review
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Reply from Pets4Homes

Hi Linda! Thank you for the lovely review! We're thrilled our team could support you all the way through, and we're so happy to hear your kitten is doing wonderfully!

Rated 5 out of 5 stars

The perfect place to rehome or find…

The perfect place to rehome or find pets of all shapes and sizes. Highly recommended for anyone looking for a pet or even selling one safely and securely. The website is easy to use and find what you are looking for in your area and payments a quick and easy to make and receive.

July 4, 2026
Unprompted review
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Reply from Pets4Homes

Hi Samantha! Thank you for the high recommendation! We're delighted to hear that rehoming, buying, and secure payments are working seamlessly for you.

Rated 5 out of 5 stars

I found this web site really…

I found this web site really helpful,able to view ,see contacts,easy and clear to find your way around . As well as all the information I need to make a choice to follow through with an add .
I particularly liked the information on hobby breeders or a buisnesses. I have given it 5 stars as I really couldn't find anything needed to be improved.

July 17, 2026
Unprompted review
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Reply from Pets4Homes

Hi Elizabeth,

Thank you so much for your wonderful 5-star review! We're delighted to hear you found the site easy to use and that the information about our breeders was helpful. We really appreciate your kind words and wish you all the best in finding your perfect pet.

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Rated 1 out of 5 stars

I contacted someone selling a puppy

I contacted someone selling a puppy, which turned out to be a scam.
Very unimpressed with the lack of help from Pets4Homes; no way to talk to someone!!!
It took over 2 days for the advert to be removed, which had been live for weeks.
I wonder how many people were scammed!!!!
BE VERY CAREFUL

July 17, 2026
Unprompted review
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Reply from Pets4Homes

Hi Neal. We are so sorry to hear you encountered a fraudulent seller. We know how distressing that can be, which is exactly why our Trust and Safety team works around the clock to monitor the site.

We did reach out to you directly through Trustpilot on July 25th requesting your details so we could investigate this specific advert, but unfortunately, we didn't receive a response. While we do not have an inbound phone line, our team acts on written reports immediately. Please respond to our previous message or contact us via our support desk with the advert details so we can ensure this is fully resolved. We look forward to hearing back from you!

Rated 5 out of 5 stars

Total faith and protection against…

Total faith and protection against being "rooked". The whole process was managed well and It's highly recommend!

July 22, 2026
Unprompted review
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Reply from Pets4Homes

Hi Mike,

Thank you for your fantastic review! We're so pleased to hear our process gave you confidence and peace of mind throughout your journey. Wishing you and your new companion many happy years together!

Rated 5 out of 5 stars

After receiving g a phone call from wai…

After receiving g a phone call from wai she has been amazing and happy to help and it’s good to know that p4h are intrested im our opinion as breeders .

July 22, 2026
Unprompted review
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Reply from Pets4Homes

Hi Marie,

Thank you for your lovely review! We're delighted to hear Wai was able to help and that you felt your feedback as a breeder was valued. We really appreciate your support.

Kind regards,
The Pets4Homes Team

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