pflogistics.com.au Reviews 

176
TrustScore 1.5 out of 5

1.3

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 68 reviews, most reviewers were let down by their experience overall. Customers frequently report significant issues with parcel delivery, including items not arriving, being severely delayed, or marked as attempted delivery when no attempt was made. Many also express frustration with non-existent or unhelpful customer service, often finding it impossible to contact the company or receive meaningful updates on lost or missing packages. Additionally, parcels were often left in unsafe or exposed locations, leading to concerns about theft or damage, and some even reported items missing from packages. Though some reviewers eventually received their packages, they often noted significant delays, sometimes up to a week or more.

What people talk about most

Delivery service

Reviewers mention significant dissatisfaction with the delivery service, citing frequent issues such as... See more

Service

Customers had negative experiences with service, with many reviewers describing it as the worst carrier or... See more

Customer communications

Clients share negative opinions on contact, with many reporting a lack of accessible communication channels,... See more

Customer service

Customers consistently note negative experiences with customer service, describing it as non-existent,... See more

Location

Consumers find location to be a negative aspect, with many reporting issues with delivery locations and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely useless! They never even bring my parcels; just the "you have a missed parcel" notice form! 😡 If you're not going to deliver parcels, then don't bother leaving people those stupid pieces... See more

Rated 1 out of 5 stars

They marked the item as delivery attempted at 5:03pm Wednesday. They marked this status on the Friday. However, I had been home all day Tuesday and Wednesday and if delivery had been attempted, then... See more

Rated 1 out of 5 stars

Possibly the worst Courier Service EVER. We had 4 packages just disappear in 2 weeks. They advised the sender, unable to be delivered and the package is gone forever. We are a business open from 8am t... See more

Rated 1 out of 5 stars

Absolutely disgusted. Parcel was left on top of a debri rubbish load in my driveway (I’ve been gardening) because their lazy driver couldn’t be bothered to walk a further 10 steps to leave it safely... See more


1.3

Bad

TrustScore 1.5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.3

All reviews

(176)

64 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Would have zero for stars

Would have zero for stars. Ordered thru Temu. Said attempted delivery insufficient details. Which is lies. Because there has been no attempts at all. Found a phone number it disconnects and then U try again, and it goes to voice mail. No company name nothing. I have spoken to Temu. Basically bots. Advised they will request refund. But faith is pretty much zero now. Deleting Temu also and won't use again have been successful with all prior orders but since the scam delivery service. I won't touch with a ten foot barge pole. I think ASIC and ACCC need to investigate this.

May 29, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Do NOT use these clowns!

How could this company improve? Try hiring drivers that have an ounce of respect for the customer. Had my Ring camera capture a driver just toss the package from the bottom of the stairs to the top then turn and run. This fella was likely working for 17 other companies at the same time so was in an almighty hurry to get to the next drop.

May 28, 2024
Unprompted review
Rated 1 out of 5 stars

Avoid these thieves.

Jinjin Sun. Freightster. PFL Logistics. Same rubbish different name.
Won't respond to emails and have no contact phone number.
A month they have had my parcel in their depot according to their own tracking.
They shouldn't be in business.
Although if you're in Adelaide, Ive just found out that they're in Light Street, Thebarton.
Pay them a visit. I'm sure they love to meet their customers in person. Lol.

April 17, 2024
Unprompted review
Rated 1 out of 5 stars

Package again not delivered !

Package again not delivered !! They know how to take images to show delivery happened but their delivery people why they cant ring the unit or house or contact the package ? Wait let me guess then in that case I might get my delivery for real !!! My delivery seems to be lost from Temu three to four times now whenever Temu used these guys. Im not sure how after so many complaints and performing scams in australia they are still working in daylight ?! No actions against them seriously.

May 1, 2024
Unprompted review
Rated 1 out of 5 stars

useless

useless - they use random drivers to deliver the freight drivers will hold on to the freight for days untill they can be bothered to deliver

April 19, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

Do not use their service

I've just discovered how poor their service is. They failed to provide the actual tracking number and neglected to share the name of the local courier company. Moreover, they completely ignored email communication with no response. My only advice for e-commerce companies: do not use their service, no matter how cheap they may be.

April 12, 2024
Unprompted review
Rated 1 out of 5 stars

Absolutely atrocious service

If I could rate lower than 1 Star I would - It takes 4 days for a parcel from Temu to arrive in Brisbane but it takes PFL more than a week to get it from Brisbane to the Sunshine Coast, a distance of between 80-100km. Additionally when the status shows the parcel is onboard for delivery, they don’t deliver that day! It is incredibly frustrating waiting for a delivery. I thought Fastway Couriers were bad but PFL make them look like shining stars. Worst ‘service’ ever!

March 15, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

2 Parcels "LOST" in 3 Months

This is the second parcel PFL have lost of mine in 3 months from TEMU. Address was parcel lockers at my work, when the courier accesses a locker they have to enter my details in and I get a code via text to open the locker, they said they did - but no code!!! I have asked numerous times for the details entered into the locker and they won't supply it. I am starting to think they didn't deliver it. Will be filing a police report as They sent a photo of the courier with my parcel but can't prove it went into the locker. They have also delivered my parcels previously to other people with their deliveries!!!

March 12, 2024
Unprompted review
Rated 1 out of 5 stars

Dumped my parcel over my front gate

Dumped my parcel over my front gate and into the garden. The gate was unlocked, but they were too lazy to open it and walk up the path to my front door. I complained and got NO response. No way would I use them. If anyone tries to sell me something and they use this bunch for delivery, I will buy elsewhere.

February 15, 2024
Unprompted review
Rated 1 out of 5 stars

Worst Courier I expeerienced

I have my Temu in Australia arrived in Sydney more than three weeks ago, and with PFL for more than 3 weeks, but I still have not get delivered, everytime when I tracked the delivery, it showed onboard with driver, but never see the driver turn up. the worst courier company I ever experienced

February 14, 2024
Unprompted review
Rated 1 out of 5 stars

I wish I could give less than one…star

I wish I could give less than one star.I have given this Company the benefit of the doubt but it continually let me down . On the tracking it said delivery today but guess what it didn’t turn up. Worst delivery company in Australia. If you don’t want to receive your parcel choose them. I am so annoyed.

February 3, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

My delivery is somewhere....???!

My delivery was supposed to be delivered by PF Logistics. I was not home for the delivery. When using the tracking number for my parcel on the PF Logistics website, the tracking details are vague and not not useful. I've messaged the company numerous times, only to receive an email saying a ticket has been created. This 'ticket' has no number or any other detail, and doesn't seem to exist. I've received no response from the company after a week. The company has no obvious phone number to try to call to get more information.

January 18, 2024
Unprompted review
Rated 1 out of 5 stars

WORST!

WORST!! The driver didn't even bother to knock on the door, didn't even bother to leave the collection card. Just dumped my parcel at the local news agency. Not even notifications were sent to me. I got to know from the tracking after 5 days that my parcel had been delivered to the local news agency. RIDICULOUS SERVICE, don't even deserve one star

January 10, 2024
Unprompted review
Rated 1 out of 5 stars

Terrible service

They hand the parcels off to Freightster for delivery.

Before Christmas I received a notification that my parcel was out for delivery. Then the next day I got a message saying they hadn't had time to deliver it and would bring it in the next cycle. Despite repeatedly contacting them the parcel never arrived, the sender deemed it lost and gave me a refund to re-order the items.
Fast forward two weeks. Yesterday I received a notification that the replacement parcel was out for delivery. Today I got a notification that they weren't able to deliver it yesterday and that it would come in the next cycle.

Seems to me that the probability of a good service having the same issue with a similar parcel going to the same address twice in under a month would be low. But this is not a good delivery service. They are dodgy and their service is terrible.

To say I am angry about this would be a gross understatement. If you don't want your brand reputation to be destroyed don't use Freightster or PFLogistics for anything.

January 7, 2024
Unprompted review
Advertisement
Rated 1 out of 5 stars

If I could give these clowns no stars…

If I could give these clowns no stars that’s what they would get … this so called firm sent a picture to state that they delivered my parcel I live at unit 21/8 … these clowns delivered to number 8 not even in my complex … do not buy from temu if this is the delivery firm …. They are incompetent! After reading all the 1 star reviews I have contacted A Current Affair too maybe take this further

December 29, 2023
Unprompted review
Rated 1 out of 5 stars

If temu wants to capture Australian…

If temu wants to capture Australian Ecom market they should cut ties with PFL asap.
All of the packages are getting delayed and they don't have any customer support or contact info they are not taking responsibility of damaged and lost products. If they continue to collab i will never buy from temu ever again.

December 27, 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look