pflogistics.com.au Reviews 

176
TrustScore 1.5 out of 5

1.3

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Review summary

Created with AI, based on recent reviews

Looking at 67 reviews, most reviewers were let down by their experience overall. Customers frequently complained that parcels were severely delayed, lost for weeks, or carelessly left exposed in public areas where anyone could easily grab them. People also found the customer support team completely unhelpful, noting that phone lines and contact pages were entirely unresponsive when trying to resolve problems. Some reviewers were happy with the service when packages eventually arrived safely and support staff handled inquiries in a helpful manner. A few consumers additionally noted that their deliveries successfully turned up after a short delay, bringing a somewhat positive end to the frustrating shipping process.

What people talk about most

Delivery service

Customers consistently note negative experiences with delivery_service, reporting severe delays, missing... See more

Service

People report profound dissatisfaction and negative experiences with service. Consumers consistently... See more

Customer communications

Users describe widespread frustration with contact options, noting that there is no phone number available... See more

Customer service

Customers had negative experiences with customer_service, consistently reporting that support is virtually... See more

Location

Reviewers highlight negative aspects of location, expressing frustration with inaccurate delivery updates and... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Absolutely useless! They never even bring my parcels; just the "you have a missed parcel" notice form! 😡 If you're not going to deliver parcels, then don't bother leaving people those stupid pieces... See more

Rated 1 out of 5 stars

Possibly the worst Courier Service EVER. We had 4 packages just disappear in 2 weeks. They advised the sender, unable to be delivered and the package is gone forever. We are a business open from 8am t... See more

Rated 1 out of 5 stars

They marked the item as delivery attempted at 5:03pm Wednesday. They marked this status on the Friday. However, I had been home all day Tuesday and Wednesday and if delivery had been attempted, then... See more

Rated 1 out of 5 stars

Absolutely disgusted. Parcel was left on top of a debri rubbish load in my driveway (I’ve been gardening) because their lazy driver couldn’t be bothered to walk a further 10 steps to leave it safely... See more


1.3

Bad

TrustScore 1.5 out of 5

176 reviews

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1.3

All reviews

(176)

64 reviews in the last 12 months

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Rated 1 out of 5 stars

Driver is to busy running and snapping…

Driver is to busy running and snapping the camera to ring the stupid door bell..!! Great driver...NOT....have RING footage of driver tossing package and not even bothering to ring the doorbell but he has time to dash up to the door and throw the package and snap a camera shot then run or should say bolt back to his car..!!! atrocious service..the package he threw is electronics...they just loveeeee being thrown to the ground..!!!

December 19, 2023
Unprompted review
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Rated 1 out of 5 stars

My parcel has been out for delivery for…

My parcel has been out for delivery for 3 days now. I just saw on the tracking that it was unable to be delivered today. This not the first time I have had problems with this company like this. This is certainly the last time I will use them. avoid this company at all cost.

December 13, 2023
Unprompted review
Rated 4 out of 5 stars

They delivered on a Sunday

They delivered on a Sunday which I thought was superb. For a while I thought my whole purchase was a scam but it came through. It is frustrating that PFL don't have a phone number and I didn't get an answer via email. Their first delivery attempt failed, this had me worried, item arrived 5 days later.
Item sent from China - 21st Nov, arrived 3rd December, just in time for work exmas party.

December 3, 2023
Unprompted review
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Rated 1 out of 5 stars

Avoid Fastway/PFL/Aramax/Freightster and affiliates).

I ordered a small unit from eBay, to be shipped 20km across Sydney. I arranged for eBay’s ‘click and collect service’ for the package to be delivered to a local pharmacy to eliminate the risk of ‘no-one-at-home’ delivery failures.
The seller provided me with a tracking number early the next day.
24 hours later the tracking number wasn’t recognised on the couriers tracking website (note - a week later it still wasn’t recognised in their website). A call to the original courier company (Fastway) informed me that they couldn’t help because they’d contracted the delivery out to Freightster. No contact details listed on Freightster’s website (red alert !!!) other than a form letter ( to which I’ve had no response). Don’t believe anything in their home page (24/7 customer support - 100% a lie) - The eBay seller has had about as much luck as myself too. So, almost 2 weeks later, for a 20KM delivery and, like most of the other reviews here, no package. PLEASE PLEASE PLEASE for your own sake, avoid dealing with this company and it’s affiliates, and advise and avoid purchasing items from any seller/outlet that uses this company and it’s affiliates for delivery. I rate this company as a 0 out of 5, but 1 is the minimum rating unfortunately.

March 9, 2023
Unprompted review
Rated 1 out of 5 stars

STAY CLEAR OF PFLOGISTICS/FREIGHTSTER

I ordered a piece of Jewellery from Drawelry.co who used PFlogistics as their freight forwarder. It sat in their warehouse (via tracking no) from 29/11/22 and was delivered on 30/12/22. Their listed phone number goes to an overseas call centre in the Phillipines. I got no where trying to contact them either by phone, email or customer service help form. Any company or individual using this freight company BE WARE!!!!

December 29, 2022
Unprompted review
Rated 1 out of 5 stars

PFL says, hold my beer

Just as you thought Fastway were the worst courier, PFL says, hold my beer. I'd prefer to walk to the seller than to use PFL, it would certainly be quicker. As for customer service, there is none. The delivery truck with my parcel was stolen (somebody found all the parcel wrapping and let me know), listed as 'out for delivery' for a week. After many emails they finally replied that I should put a claim in to the seller (who they hadn't informed either)

November 26, 2021
Unprompted review
Rated 1 out of 5 stars

ABSOLUTE DISASTER OF A FREIGHT…

ABSOLUTE DISASTER OF A FREIGHT COMPANY!!!!!

Please do not use these people they are unable to deliver anything!!!
Not to mention the unhelpful customer so called service. I did not receive my parcel because they are too LAZY to press a intercom to alert me if my order. Don’t waste your time on dealing with this company!!! ABSOLUTE FAILURE

October 13, 2022
Unprompted review
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Rated 1 out of 5 stars

FAILURE AS FREIGHT COURIER

FAILURE AS FREIGHT COURIER
Absolute joke of a supposed freight/parcel delivery company, what can I say more poor customer service poor service overall, failure to reply to problems! Parcel STILL NOT DELIVERED and NO TRACKING. I do NOT understand WHY COMPANIES/SELLERS put their BUYERS though inept people like this company.

April 3, 2022
Unprompted review
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