Well its my first time ordering from this company and I like that my products arrived in a timely manner and was box up and packaged well.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My order took a bit longer to arrive. What I appreciated was the solid packaging and how well everything was protected. The support team stayed in touch and guided me throughout, which made the delay... See more
Company replied
The ordering process was simple, easy and fast. I can't review/rate the product as i have not received it but received the reminder to do the review. As per tracking, I should receive the parcel in 2... See more
Company replied
I'm so happy that this product is available over the counter to US citizens. Here, it is a prescription. I have a prescription, but sometimes I am unable to pick mine up in time, or I run out of refil... See more
Company replied
Company details
Written by the company
Pharmacy24 is one of the leading pharmacies in British Columbia. We are open 7 days a week to serve better service to the customers. Our Prescription Reminder service makes it easier to manage your repeat prescriptions. It is a convenient way for you saving you time, and is simple to arrange your medicines. We pharmacy store available in 3 locations:- Abbotsford, Chilliwack, and Vancouver. Our mission is to bring healthcare within the reach of every individual. We are committed to the achievement and maintenance of excellence in education, research and healthcare for the benefit of humanity
Contact info
#108 – 2777 Gladwin Rd Abbotsford, BC, V2T 4V1, Abbotsford, Canada
- (604) 966-2383
- info@pharmacy24.ca
- www.pharmacy24.ca
4.1
Great
214 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 88% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
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Quick response
October 24, 2025
Reply from Pharmacy24
Thank you, Colleen! We’re happy to hear you had a quick response experience. Your satisfaction means a lot to us, and we’re always here if you need anything!
Reply from Pharmacy24
Thank you so much, Patricia! We're thrilled to hear everything arrived quickly and just as expected. We truly appreciate your kind words and look forward to serving you again!
Reply from Pharmacy24
Thank you so much for your wonderful feedback! We're glad to hear you found the product available, shipping quick, and pricing reasonable. We truly appreciate your support and look forward to your next order!
Still have not received my order
Still have not received my order! Almost a month later!
September 25, 2025
Reply from Pharmacy24
Hi Anne,
Thank you for your patience, and we're truly sorry for the delay you've experienced.
We completely understand how frustrating it is to wait this long for your order. Your package was shipped promptly on our end and is currently in transit with Canada Post, as shown in the tracking update. Unfortunately, due to the recent Canada Post labor disruptions, some deliveries are taking longer than usual to arrive.
Your order is expected to be delivered by Friday, October 24, and we’re closely monitoring the tracking to ensure it reaches you. We genuinely appreciate your understanding during this unexpected situation.
If you have any further questions or need help tracking your parcel, feel free to reach out - we're here to assist you every step of the way.
Warm regards,
Pharmacy24,
Customer Support Team
Fast shipping. Reliable service. Always here for you.
I bought a product for my surgery
I bought a product for my surgery, asked for priority delivery, and it arrived earlier than expected.
September 26, 2025
Reply from Pharmacy24
Hi Paulo,
We’re so happy to hear that your order arrived earlier than expected and that everything went smoothly before your surgery!
Our team always aims to ensure timely delivery, especially when customers need medical products urgently.
Thank you for trusting Pharmacy24, and we wish you a speedy recovery and great health ahead.
Pharmacy24 Customer Care Team
Two weeks past and I still didn’t…
Two weeks past and I still didn’t receive my order, i paid 15$ delivery fees to get my order and I think I lost my 50$
September 26, 2025
Reply from Pharmacy24
Hi Olena,
We’re truly sorry for the delay and understand how frustrating this must feel. The recent Canada Post strike has caused unexpected interruptions across the country, and unfortunately, your order was caught in this disruption.
Please rest assured — we are a verified Canadian pharmacy, and your order has not been lost or ignored. Our team has already contacted Canada Post for updates, and we’re closely monitoring all delayed shipments.
Your satisfaction matters deeply to us, and we truly appreciate your patience during this nationwide delay. 🙏
Pharmacy24 Customer Care Team
They proved themselves to be…
They proved themselves to be trustworthy - I got what I paid for and I would definitely recommend them to anyone.
September 22, 2025
Reply from Pharmacy24
Hi Clarence,
Thank you so much for your kind words! 🌟
We’re thrilled to know that you received exactly what you ordered and that you trust us. Your recommendation means a lot, it motivates our entire team to keep providing reliable service and genuine products across Canada.
We truly appreciate your support and look forward to serving you again soon! 💙
Pharmacy24 Customer Care Team
Reply from Pharmacy24
Thank you, Monika, for your kind words! We're so glad to hear that you found the ordering process easy and that your order arrived quickly. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Pharmacy24 is great!
September 19, 2025
Reply from Pharmacy24
Thank you so much, Nina, for your kind words and support! We're thrilled to hear that you're happy with Pharmacy24. Your satisfaction means a lot to us, and we're here whenever you need us.
Reply from Pharmacy24
Thank you so much, Bond! We're glad to hear you found our service fast and clear. We truly appreciate your support and look forward to serving you again!
This company is a scam
This company is a scam. Buyer beware! They took my money and didn't send any product. They don't answer their phones or email. Even when a dispute was initiated, they didn't bother replying and stretched out the process further. DO NOT DO BUSINESS WITH THIS SCAM WEBSITE.
August 30, 2025
Unprompted review
Reply from Pharmacy24
Dear Marco,
We take accusations like this very seriously, and we’re genuinely concerned to see your review. However, after thoroughly checking our records, we could not find any orders placed under your name or any associated email.
Our company is committed to ethical business practices and excellent customer service. If you believe there has been a misunderstanding or if you placed an order under a different name or email, we urge you to contact us directly at media@pharmacy24.ca with the relevant details so we can investigate further and resolve any issues.
We’re always here to help and are committed to addressing any genuine concerns promptly.
Thank you,
Fast and easy transaction and shipping
Fast and easy transaction and shipping. Very reliable. Could track order all the way from CA to U.S. Thank you very much!
August 21, 2025
Reply from Pharmacy24
Thank you so much, Melisa! We're really glad to hear that everything went smoothly, from the transaction to the shipping. It means a lot to know you found us reliable and appreciated the tracking all the way from CA to the U.S. We truly appreciate your support!
Reply from Pharmacy24
Hi Troy, thank you for your feedback. At the moment, we don’t offer an option to expedite orders, but we’re always working to improve our service. We appreciate your understanding!
Reply from Pharmacy24
Thanks, Claire! Happy to hear your order arrived right on time and in perfect shape. We appreciate you sharing your experience!
Reply from Pharmacy24
Appreciate the feedback, Danny! Always good to know everything arrived quickly and just as expected.
Reply from Pharmacy24
Thanks, Mark! Good to hear your order went smoothly—we appreciate you taking the time to share.
Wonderful and relaible pharmacy
Wonderful and relaible pharmacy. I would highly recommend this company!
August 25, 2025
Reply from Pharmacy24
Thanks so much, Kelly! We’re really happy to hear you’d recommend us—it means a lot to our team.
Always an easy process
Always an easy process. Never had any problems! I can always appreciate that!!
August 23, 2025
Reply from Pharmacy24
Thank you, C. Andrews! We're really glad to hear the process has been consistently smooth for you. Knowing that you've never had any issues means a lot to us. We truly appreciate your continued trust and support!
Not upfront about shipping costs
Decent shipping speed but buyer is not made aware of shipping cost or ok’ing shipping cost before completing purchase. I ended up saving $0 because of shipping vs another online website and therefore probably won’t bother using Pharmacy24 again.
August 20, 2025
Reply from Pharmacy24
Hi Danette, thank you for your feedback. We’re really sorry to hear about your experience with the shipping costs. That’s definitely not the kind of surprise we want our customers to have. We’d appreciate the chance to understand more about what happened—your input can help us improve the clarity around pricing at checkout. If you’re open to it, please reach out to our support team [media@pharmacy24.ca] so we can look into this further and hopefully find a way to make it right.
Ease of ordering was excellent
Ease of ordering was excellent. Delivery was faster than expected. Will definitely be purchasing again
July 30, 2025
Reply from Pharmacy24
Thank you so much, Trisha, for your kind words! We're thrilled to hear that you found the ordering process easy and the delivery faster than expected. It's always our goal to provide a seamless and satisfying experience. We truly appreciate your support and look forward to serving you again soon!
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