phs Compliance Reviews 

3,325
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 333 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the professional, friendly, and highly efficient staff for delivering exceptional support and carefully minimizing daily disruptions during on-site appointments. Consumers consistently note that email communication is clear, and the team handles visit scheduling promptly, ensuring a smooth, well-organized, and stress-free process throughout. Some reviewers were not happy with scheduling errors, mentioning that jobs were occasionally entered incorrectly, leading to repeated visits or significant appointment delays. A few people also experienced occasional communication issues and unhelpful phone responses regarding late contractor arrivals and incomplete compliance tasks.

What people talk about most

Staff

Consumers find staff to be positive, highlighting their efficient, hard-working, and professional approach on... See more

Service

Customers consistently note positive experiences with service, highlighting efficient engineers who arrive on... See more

Customer service

People report positive experiences with customer service, highlighting professional communication and a... See more

Response time

Reviewers highlight positive aspects of response time, consistently praising the speed and efficiency of the... See more

Location

Clients share positive opinions on location, frequently highlighting wonderful and brilliant experiences.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Huge shout out to Jasmin Bradburn and Samantha Geddes at PHS for saving me a massive headache today! ​I needed to update all the RAMS for our site maintenance folder a pretty big request involving m... See more

Company replied

Rated 5 out of 5 stars

PAT testing was done by Johnathan Bates he was very efficient with no disruptions to clinical or reception staff. Very friendly easy to talk too nothing was too much for him very pleased with how it a... See more

Company replied

Rated 5 out of 5 stars

The Engineer arrived on time to the site, with a professional courteous manner already familiar with the site lay out . Being a lone worker he would keep in touch on site through phone calls, informin... See more

Company replied

Rated 5 out of 5 stars

Batt Cables Ltd. have used PHS Compliance for many years. Always provided an excellent and very professional service. Following a takeover of the company Jayne Shaw has made the switch very easy s... See more

Company replied


Company details

  1. Electrical Engineer
  2. Electrical Installation Service
  3. Fire Protection Service

Written by the company

We help more than 2000 customers manage their built assets with asset data capture, statutory testing, planned maintenance and M&E installations.


Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.9

All reviews

(3,325)

331 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience this week with Matt…

Great experience this week with Matt completing PAT.
Nothing but praise from all the building staff. Matt was professional and a pleasure to have onsite. He’s a credit to your team.

February 12, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Hi, thank you so much for taking the time to leave this great review for Matt! We look forward to seeing you again soon. Thank you, Hayley

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Rated 5 out of 5 stars

Ollie came to do our testing today

Ollie came to do our testing today, polite and worked well around customers and staff, see you same time next year

February 12, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Hi Mark, thank you so much for taking the time to leave this great review for Ollie! We are delighted to hear your feedback and look forward to seeing you again soon. Thank you, Hayley

Rated 5 out of 5 stars

Very polite

Very polite, friendly and helpful chap. Craig Heneghan came to carry out pat testing @Albion clinic made the process very easy and smooth, thank you

February 12, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Hi Susan, thank you so much for leaving this great review for Craig. We are delighted to see your feedback and we very much hope to see you again soon. Thank you, Hayley.

Rated 5 out of 5 stars

Gary attended the…

Gary Cheshire job 1383605 attended the practice and did a great job. Always friendly and professional. Very supportive and explained issues as they arose.

February 5, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Gary! We look forward to seeing you again soon. Thank you, Hayley

Rated 5 out of 5 stars

Riyadh

Riyadh, come out very helpful and polite...

February 11, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh! We look forward to seeing you again soon.

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Rated 5 out of 5 stars

Beth called and arranged the PAT…

Beth called and arranged the PAT testing on the day we were available, very helpful, professioanal.

February 11, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Beth! We look forward to speaking to you again soon.

Rated 5 out of 5 stars

Craig Heneghan at Crickets Lane Clinic…

Craig Heneghan spent a day and a half PAT testing the entire clinic, he worked quietly and quickly and made sure he’d been in every room, great job, nice fella

February 10, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Craig! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Riyadh at Poppy's Funeral

Riyadh was very discreet, important in our line of work (funeral directors). He worked independently and quietly and sorted the problem, which had been identified previously.

February 6, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for our engineer Riyadh! We look forward to working with you again soon. Thank you, Hayley

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Rated 5 out of 5 stars

Amazing service

Beth was so helpful (especially as had to delay the PAT testing) great communication and Nick who did mine went above and beyond and was amazing!

February 4, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Beth and Nick! We are delighted to hear your feedback and we look forward to seeing you again soon. Thanks, Hayley

Rated 5 out of 5 stars

Very friendly gent

Very friendly gent. Efficient and jolly. Thank you

February 5, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for our engineer Gary! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Riyadh and Wayne ensured the job was…

Riyadh and Wayne ensured the job was complete , came back to ensure lights were working and gave us courtesy calls in between

February 4, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for both Riyadh and Wayne. We are delighted to hear your feedback and we look forward to seeing you again soon. Thanks, Hayley

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Rated 5 out of 5 stars

Adli Ewell

Riyadh & Wayne absolutely amazing. Did a great job keep it up

February 4, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review, we look forward to seeing you again soon.

Rated 5 out of 5 stars

Very professional

Hollie S was extremely helpful when booking our fixed wiring inspection

January 30, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Hollie! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Stuart Douglas and Ethan Cleaver Excellant Service

Stuart Douglas and Ethan Cleaver attend site today. Both Stuart and Ethan are smashing lads who were very polite, and very helpful who went above and beyond. Exceptional service from them both.

February 2, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave tis review! We look forward to seeing you again soon.

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Rated 5 out of 5 stars

Service was quick and efficient

Service was quick and efficient, even better the price was the same as the year before. Samantha Geddes assisted me and was extremely helpful and thorough in her emails and instructions.

January 28, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Sam! We look forward to working with you again soon. Kind Regards, Hayley

Rated 5 out of 5 stars

Riyadh - customer experience

Riyadh

Good Service. Checked more than asked for. On time and quick service.

Ref number 1382195

January 27, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Riyadh! We look forward to seeing you again soon.

Rated 5 out of 5 stars

Amazing service!

Amazing service!
We brought the building since the last round of EICR testing was completed. I rang today and within 30min had the reports provided by Jasmin!

January 26, 2026
Unprompted review
phs Compliance logo

Reply from phs Compliance

Thank you for taking the time to leave this great review for Jasmin! We look forward to speaking to you again soon.

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