Piglet's Pantry Reviews 

1,005
TrustScore 3.5 out of 5

3.7

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers had a great experience with this company. Customers frequently praise the delicious food, mentioning the fantastic packaging and consistently fresh ingredients found in every single afternoon tea box. Consumers are especially fond of the generous portions, noting that the savory sausage rolls, quiches, and tasty cakes make wonderful presents for family and friends. Some reviewers were not happy with the online ordering process, describing frequent technical glitches, website errors, and frustrating payment troubles during checkout. Others also noted occasional delivery delays, missing confirmation emails, and difficulties when trying to get a timely response from the customer service team.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the delicious taste and great... See more

Quality

Reviewers highlight positive aspects of quality, expressing great satisfaction with the freshness and... See more

Delivery service

People report ambiguous experiences with delivery service, reflecting mixed opinions among reviewers. While... See more

Order

Customers had ambiguous experiences with order processing and delivery. While many consumers praise the... See more

Customer service

Reviewers share mixed feedback regarding customer service, highlighting stark contrasts in their experiences.... See more

Reviews shaping this summary

Rated 3 out of 5 stars

First time ever we were disappointed with the afternoon tea for 2 box Cakes looked promising however didn’t deliver on flavor, the gingerbread only seemed to be present in the crumb topping- blue ici... See more

Company replied

Rated 5 out of 5 stars

My sister sent me an afternoon tea for 2 for my birthday surprise. It was absolutely delicious! We had a scotch egg, mini quiche, large sausage roll & a scone each plus 3 mini gateau’s to share. What... See more

Rated 5 out of 5 stars

I ordered afternoon tea for my dad’s birthday. Unfortunately the delivery company let me & Piglets Pantry down & didn’t deliver when they were meant to, meaning the tea was spoiled. However, the wo... See more

Company replied

Rated 5 out of 5 stars

The giftee loved their afternoon tea box. Excellent delivery, excellent packaging, brilliant quality, and really lovely team. One thing I’d have liked is delivery available within two days of wanting... See more

Company replied


Company details

  1. Bakery
  2. Catering Food and Drink Supplier
  3. Food Manufacturer
  4. Wholesale Bakery

Written by the company

Award-winning sweet and savoury bakery based in Sussex. Meat, vegan & veggie options available for UK-wide home delivery.


Contact info

3.7

Average

TrustScore 3.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(1,005)

134 reviews in the last 12 months

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Rated 5 out of 5 stars

So good I got it twice!

I bought the boozy festive tea for two for my son’s partners birthday and they enjoyed it so much he asked for the same again on his birthday!

November 28, 2025
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Reply from Piglet's Pantry

We’re delighted to hear your sons enjoyed the festive tea! We really appreciate the review.

Rated 2 out of 5 stars

Product great. Ordering in the website ABYSMAL

I’ve ordered product from Piglets Pantry many times before and always been pleased. However, the on line ordering process is just awful. I wasted an hour on my iPhone and iPad trying to get the details correct. Previous orders were still in the basket so had to be deleted and it was impossible to enter my credit card details. Eventually I gave up and called customer service to place the order. I was told they were having problems with their website!! No kidding. Last time I ordered was June 2025 and had exactly the same problem. I’ll think twice about using this business again.

December 1, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback, we’re sorry for the difficulties you experienced while ordering.

We’re aware of the recent website issues and our team is actively working to resolve them to ensure a smoother ordering process. We appreciate your patience and are grateful you reached out to customer service so we could complete your order.

Thank you for bringing this to our attention, and we hope to provide a much improved experience next time.

Rated 3 out of 5 stars

My wife and I were given an afternoon…

My wife and I were given an afternoon tea as a present in December 2024 but we have delayed doing anything about it until now as my son was also in receipt and he reported unfavourably. Anyway we bit the bullet and ordered and the box arrived last week the administration is fine but the food wasn't, The sausage rolls went in the bin after one bite the scones were flacid but edible whilst the cakes were so sweet I expected to develop instant diabeties. The best things about the tea were the pots of jam and the little tubs of clotted cream, Having now checked the price on line the tea was extortionately priced for what actually arrived. I would suggest this is not a present to impress.

November 28, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for taking the time to share your feedback. We’re sorry to hear that your afternoon tea did not meet your expectations.

We always aim to deliver products that arrive fresh and enjoyable, so we are disappointed to learn that some of the items were not to your taste. This is certainly not the experience we want our customers to have. Our sausage rolls, scones, and cakes are all baked fresh, and we take quality control seriously, so your comments will be passed to our bakery and product teams for review.

We appreciate your feedback, as it helps us improve.

Rated 5 out of 5 stars

Customer Service at its best!

I spoke to a lady called Laura today regarding an issue with a voucher for afternoon tea ordered through buyagift.com (who were awful to deal with).
Laura of piglets pantry though was really friendly, professional and efficient. She quickly sorted out the issue for my mother who is now excitedly awaiting her afternoon tea to arrive.
Customer service at its best!

November 27, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so pleased Laura was able to help and get everything sorted. We’ll be sure to pass on your kind words, and we hope your mother loves her afternoon tea!

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Rated 5 out of 5 stars

Afternoon Tea

Had a lovely afternoon tea at home with family from Piglets Pantry. The food was very good quality and very tasty indeed. Delivery was good and packed well in boxes. Would definitely recommend.

October 24, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We're delighted to hear you enjoyed your afternoon tea at home. We really appreciate the recommendation and hope to serve you again soon!

Rated 5 out of 5 stars

Excellent food

All the food, sweet and savoury were delicious, and enough for next day too. I invited a friend to share with me and we were both delighted.

November 20, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your review! We’re so pleased you both enjoyed the treats and had some left for the next day. We appreciate your feedback and hope to serve you again soon!

Rated 1 out of 5 stars

I ordered and afternoon tea to be sent…

I ordered and afternoon tea to be sent to my grandson but unfortunately put the wrong postcode, although the complete address without the code was 100% correct. The parcel never arrived, my efforts to contact DHL with the correct postcode were ignored and Piglets Pantry refused to contact them or do anything else to help, saying the error was my fault and they weren't prepared to do anything to resolve the issue. Beware, they've taken my money and supplied nothing, they could do it to you too.

October 18, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback. We are sorry to hear about your experience.

We do want to clarify that during the checkout process, our website prompts all customers to carefully review and confirm their delivery address before completing an order. This includes checking the full address and postcode, and a confirmation email is also sent for customers to verify that all details are correct. As outlined in our Terms & Conditions, we cannot take responsibility for any errors in the address provided by the customer.

Your order was dispatched via DHL to the exact address submitted at checkout. Unfortunately, because the postcode entered was incorrect, DHL were unable to deliver the parcel. As the incorrect address was supplied at the point of purchase, we unfortunately could not amend once its was out for delivery.

As the address error was not made by us, we regret that we cannot help further on this matter.

Rated 5 out of 5 stars

The perfect sweet and savoury gift!

Was lovely to find a company that provided exactly what we wanted. The chosen "hamper" went down an absolute storm with my father in law. Highly recommend and will definitely be using Piglet's Pantry again.

October 29, 2025
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Reply from Piglet's Pantry

We’re thrilled the hamper was enjoyed. Thank you for recommending us and for your lovely feedback!

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Rated 5 out of 5 stars

The traditional afternoon tea box

The traditional afternoon tea box was a gift. It arrived on time and was well packed including ice packs. The food was really good, I particularly liked the sausage rolls, they were huge and full of meat with a hint of spice.

October 29, 2025
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Reply from Piglet's Pantry

We’re pleased to hear your gift arrived on time and that you enjoyed everything, especially the sausage rolls! Thank you for your lovely feedback.

Rated 5 out of 5 stars

Fresh ingredients

Fresh ingredients
Very tasty
Delivered on time
Packaged well

October 29, 2025
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Reply from Piglet's Pantry

We’re so pleased everything arrived on time and you enjoyed the fresh, tasty ingredients! Thank you for your lovely feedback.

Rated 5 out of 5 stars

Given as Birthday Present

Great food,plenty of it,fresh,delivered into my hands,straight into the fridge ready for tea the following day. There was enough left for a good snack the next afternoon,will be ordering again.

October 29, 2025
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Reply from Piglet's Pantry

Delighted to hear you enjoyed the food and that there was plenty to enjoy the next day too! Thank you for your kind words and support.

Rated 5 out of 5 stars

Great customer service and products.

Great Halloween cookies and thank you Amecia for the great customer service and personal touch. I highly recommend Piglets Pantry.

October 29, 2025
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Reply from Piglet's Pantry

We’re so pleased you enjoyed the Halloween cookies! Thank you for your lovely feedback, we’ll be sure to pass on your kind words.

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Rated 3 out of 5 stars

I was a little disappointed on the size…

I was a little disappointed on the size and quality of my afternoon tea box. Very edible but size of quiches and scotch eggs was disappointing. Cakes were quiet small too. Was ok flavours but nothing special for the money paid.

November 4, 2025
Unprompted review
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Reply from Piglet's Pantry

Thank you for your feedback. We’re sorry to hear the portion sizes and flavours didn’t quite meet your expectations. We truly value your comments and will share them with our bakery team to help us improve.

Rated 3 out of 5 stars

The savoury afternoon tea was ok

The savoury afternoon tea was ok. The sausage rolls were delicious but the other items were just ok nothing special in my opinion.

October 29, 2025
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Reply from Piglet's Pantry

Thank you for your feedback. We’re glad you enjoyed the sausage rolls and appreciate your honest thoughts on the other items. Your comments help us continue to improve our offerings.

Rated 1 out of 5 stars

Not impressed

The food arrived at 8:30, even though we ordered the food the week before. The driver left the box on the floor outside near the mail boxes....it's a public area. I was not impressed by the food. It looked off. the cakes went in the bin. I will not use this company again.

October 29, 2025
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Reply from Piglet's Pantry

We’re very sorry to hear about your experience. All our food is made fresh the day before delivery and is sent with ice packs to keep it cool in transit. Our delivery window is 8am–8pm, and if a delivery arrives outside this time, we ask customers to contact us at info@pigletspantry.co.uk so we can assist. We take feedback like yours seriously and are reviewing with DHL regarding the late delivery.

Rated 1 out of 5 stars

Bad customer service

The computer system was down, so you took my order over the phone.
You took down the wrong house number, so the order went to the wrong house and never arrived.
With your poor customer service the order was never replaced, as you blamed me for not reading the confirmation.
My Uncle and Aunt did not receive their anniversary afternoons tea, which they waited for, so all in all a very unhappy experience.

October 25, 2025
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Reply from Piglet's Pantry

We’re sorry to hear about your recent ordering experience and understand how disappointing this must have been. When taking phone orders, we always ask customers to check their confirmation in case any details were misheard. We’re reviewing our process to prevent this happening again.

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Rated 5 out of 5 stars

Lovely

Lovely, fresh and well packaged

October 29, 2025
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Reply from Piglet's Pantry

Thank you for your 5 star review!

Rated 5 out of 5 stars

Fantastic products

We were not sure what the quality would be but this exceeded my expectations. Packaged brilliantly and I knew exactly when it was being delivered. Everything in it is top quality, would definitely order again.

October 29, 2025
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Reply from Piglet's Pantry

We’re so pleased to hear your order exceeded expectations! Thank you for your lovely feedback, we’re delighted you enjoyed everything and look forward to your next order.

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