We had a quick response to the problems raised with our franking machine. These problems were talked through and a replacement machine was decided to be the best course of action. This arrived with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running s... See more
Company replied
Had numerous issues with DM300M/DM400M Device culminating in being unable to print. The Engineer, Alan was fantastic in revolving all problems. Thorough in his work he explained all recurring faults a... See more
Company replied
Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is alwa... See more
Company replied
Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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The engineer ( Colin P ) who came in…
The engineer ( Colin P ) who came in was very polite, professional and informative.He rectified our issues without any interuption to our business.
April 14, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Mark,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Colin was very polite, professional, and informative.
We appreciate your comments
Kind Regards,
Client Experience
Rory has Great Customer service
Rory was polite, friendly and helpful with our account. he is a great attribute to Pitney bowes.
only downfall is that it is a pain to call in and get to the correct department. the options need to be clearer on the phone line
April 13, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Leanne,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Rory was polite, friendly, and helpful.
Thank you for your comments regarding the phone options. All feedback is welcome and reviewed.
Kind Regards,
Client Experience
Had an issue with the printer head on…
Had an issue with the printer head on the Franking machine. Issue was fully fixed the following day after contacting Pitney Bowes with the problem.
Jim Mitchell was friendly and polite as always, the repair was completed swiftly with a full service given at the same time.
5* service
April 9, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was friendly and polite, and the repair was completed swiftly.
Thank you for your comments.
Kind Regards,
Client Experience
Great service
As always Graham, our engineer, was very helpful and got the issue fixed. Communication and speed of service were great.
April 10, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham was very helpful and got the issue fixed.
We appreciate your comments.
Kind Regards,
Client Experience
Matt Lake
Matt Lake as always is very efficient in getting out to us when an issue is raised and if he cant sort the situation there and then, is always ensuring that parts are ordered and he is back out with us at the earliest moment to sort our issue.
April 9, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Darren,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Matt is always efficient and sorts out your issues at the earliest moment.
Thank you for your comments.
Kind Regards,
Client Experience
Graham Milburn
Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is always available for any queriers we may have. He is always friendly polite & professional at all times. He is a credit to Pitney Bowes.
April 9, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Sam,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham always goes over and above, his response time is excellent, and he is always friendly, polite, and professional.
We appreciate your comments.
Kind Regards,
Client Experience
Graham was really helpful today
Graham was really helpful today. he showed me how to use a couple of the icons on the screen which was really helpful
April 9, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Anita,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham was really helpful today.
Thank you for your comments.
Kind Regards,
Client Experience
Engineer (Steven Simpson) arrived…
Engineer (Steven Simpson) arrived promptly, discovered a few issues with enveloper. After fitting new rollers etc, issues were resolved
April 9, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Debbie,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Steven arrived promptly and the issues were resolved.
We appreciate your comments.
Kind Regards,
Client Experience
AS ALWAYS 1ST CLASS SERVICE STEVE WAS…
AS ALWAYS 1ST CLASS SERVICE STEVE WAS HERE FIRST THING NEXT MORNING AND GOT THE PROBLEM FIXED
April 9, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello John,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Steve provided 1st class service and got the problem fixed.
Thank you for your comments.
Kind Regards,
Client Experience
Easy to find someone to come out to the…
Easy to find someone to come out to the machine. Good communication from all parties including Neil Newson.
April 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Caroline,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that it was easy to find someone to come out to your machine, and the communication was good from all, including Neil.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you received excellent service, and we were very calm, patient, and talked you through the installation, and all went well.
Thank you for your comments.
Kind Regards,
Client Experience
Thank you again Kevin Murphy for all your hard work
we have been having some trouble with our franking machine for a little while, so we contacted our engineer Kevin Murphy. Our machine is one of the old models and can be very temperamental at times. Kevin has always been so good, and helpful, and a total Wizz at fixing it. This time it was quite the challenge for him, true to form Keven had the machine taken apart, it took a little time, and a very needed clean, but once Kevin had put it all back together it was up and running perfectly, Kevin is always so reliable and he really knows his machines. Thank you Kevin 😁👍
April 8, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Michelle,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Kevin is always reliable and got your machine up and running perfectly.
We appreciate your comments.
Kind Regards,
Client Experience
Rob O'Shea was extremely helpful
Rob O'Shea was extremely helpful, polite and friendly, ensuring issues were solved to resolution efficiently. Excellent Service
April 8, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Chris,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Rob was extremely helpful, polite, and friendly, and ensured the issues were solved efficiently.
Thank you for your comments.
Kind Regards,
Client Experience
Excellent service as always from Pitney…
Excellent service as always from Pitney Bowes. After reporting an issue, the engineer was with us first thing the next day.
Roderick Joseph was able to diagnose and fix the problem quickly and efficiently and had the required parts with him. He also explained the problem and how it had had been sorted.
The guys from Pitney Bowes are always very friendly and approachable. Cannot fault the service.
April 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Liz,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Roderick was able to diagnose and fix the problem quickly and efficiently.
We appreciate your comments.
Kind Regards,
Client Experience
Jim was fabulous and explained…
Jim was fabulous and explained everything well and it was simple Called when he said he would to talk me through the process and done in a jiffy. Thank you Jim.
April 8, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Dee,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was fabulous, explained everything well, and talked you through the process.
Thank you for your comments.
Kind Regards,
Client Experience
Patient, polite and efficient
Kevin is a reliable engineer with great problem solving skills.
We rate him 10 out of 10
April 7, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Kevin was patient, polite, and efficient.
We appreciate your comments.
Kind Regards,
Client Experience
Mark Grant & Graham Milburn our…
Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running smoothly. They were recently on site amending one of our jobs on our machine & completed very swiftly. From maintenance to emergency call outs - nothing is too much trouble! Thanks Mark & Graham, both a credit to Pitney Bowes!
March 31, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Linzi,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mark and Graham are always a pleasure, prompt, and friendly, and that nothing is too much trouble.
Thank you for your comments.
Kind Regards,
Client Experience
Nothing has been smooth from the moment…
Nothing has been smooth from the moment we got the system. The system itself has been good but the service has not been at all what we would expect. Multiple hidden charges that have been confirmed that they were not explained, yet still nothing done about it.
March 27, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received.
For us to contact you and investigate your issue further, please send your account number and contact details to: ClientExperienceUKROI@pb.com.
Kind regards,
Client Experience Team
Great service provided by the engineer
Great service provided by the engineer, Colin Prescod! Colin did a brilliant job—quickly identifying the issue with our franking machine and resolving it with great speed. He was very clear in explaining the problem and gave us a helpful timeframe for how long it would take to fix, which staff greatly appreciated. A new screen was required for the machine; this was impressively replaced the next day. Before leaving, Colin tested the machine with staff and restored all of the previously used settings.
April 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Cheryline,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Colin did a brilliant job, quickly identified the issue, and resolved it with great speed.
We appreciate your comments.
Kind Regards,
Client Experience
Visitor System
The service was extremely quick from initial query to full set up. Visitor System SAM is easy to use and navigate and there is always someone available to help if you need a real person!
March 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Helena,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that the system is easy to use and navigate, and there is always someone available to help.
Thank you for your comments.
Kind Regards,
Client Experience
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