We had a quick response to the problems raised with our franking machine. These problems were talked through and a replacement machine was decided to be the best course of action. This arrived with... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running s... See more
Company replied
Had numerous issues with DM300M/DM400M Device culminating in being unable to print. The Engineer, Alan was fantastic in revolving all problems. Thorough in his work he explained all recurring faults a... See more
Company replied
Graham always goes over & above when dealing with any issues we might have. He thoroughly tests our equipment to make sure we are up & running before leaving. His response time is excellent & is alwa... See more
Company replied
Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.8
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Mark Grant & Graham Milburn our…
Mark Grant & Graham Milburn our engineers are always a pleasure to welcome into our office & have been for over 10 years! Prompt and friendly guys who always make sure our mailing machine is running smoothly. They were recently on site amending one of our jobs on our machine & completed very swiftly. From maintenance to emergency call outs - nothing is too much trouble! Thanks Mark & Graham, both a credit to Pitney Bowes!
March 31, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Linzi,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mark and Graham are always a pleasure, prompt, and friendly, and that nothing is too much trouble.
Thank you for your comments.
Kind Regards,
Client Experience
Nothing has been smooth from the moment…
Nothing has been smooth from the moment we got the system. The system itself has been good but the service has not been at all what we would expect. Multiple hidden charges that have been confirmed that they were not explained, yet still nothing done about it.
March 27, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received.
For us to contact you and investigate your issue further, please send your account number and contact details to: ClientExperienceUKROI@pb.com.
Kind regards,
Client Experience Team
Great service provided by the engineer
Great service provided by the engineer, Colin Prescod! Colin did a brilliant job—quickly identifying the issue with our franking machine and resolving it with great speed. He was very clear in explaining the problem and gave us a helpful timeframe for how long it would take to fix, which staff greatly appreciated. A new screen was required for the machine; this was impressively replaced the next day. Before leaving, Colin tested the machine with staff and restored all of the previously used settings.
April 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Cheryline,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Colin did a brilliant job, quickly identified the issue, and resolved it with great speed.
We appreciate your comments.
Kind Regards,
Client Experience
Visitor System
The service was extremely quick from initial query to full set up. Visitor System SAM is easy to use and navigate and there is always someone available to help if you need a real person!
March 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Helena,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that the system is easy to use and navigate, and there is always someone available to help.
Thank you for your comments.
Kind Regards,
Client Experience
Dave DUNN is always friendly and…
Dave DUNN is always friendly and helpful and always fixes any issue that may come our way.
April 2, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Luke,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave is always friendly and helpful, and always fixes any issues.
We appreciate your comments.
Kind Regards,
Client Experience
Great service today from Stuart Burton at Pitney Bowes
Great service today from Stuart Burton at Pitney Bowes. Thank you.
April 1, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Catherine,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear Stuart provided a great service.
Thank you for your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that the installation was easy and seamless thanks to Jim.
We appreciate your comments.
Kind Regards,
Client Experience
I didn't want to change the franking…
I didn't want to change the franking machine but was made to and then we had all sorts of problems setting it up which was a total waste of my time. Still waiting for the tech people to contact me.
March 25, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received.
For us to contact you and investigate your issue further, please send your account number and contact details to: ClientExperienceUKROI@pb.com.
Kind regards,
Client Experience Team
Neil was very professional and…
Neil was very professional and explained every step when trying to sort the problem with the machine
March 31, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Colette,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Neil was very professional and explained every step when resolving the problem with your machine.
We appreciate your comments.
Kind Regards,
Client Experience
The engineers arrived on time and…
The engineers arrived on time and completed the installation quickly and efficiently.
March 31, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that the engineers arrived on time and completed the installation quickly and efficiently.
Thank you for your comments.
Kind Regards,
Client Experience
Very helpful and knowledgeable
Mike in technical department has been so helpful in resolving an issue we had with the franking machine. He has been incredibly patient and knows exactly how the system works. He found a solution right away.
March 31, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mike helped resolve the issue you had, and he was patient, and found a solution right away.
We appreciate your comments.
Kind Regards,
Client Experience
Amazing set-up experience
We had Neil Strotton (an Engineer and Representative) come out to help us set-up our new machine, our team felt incredibly confident following his instruction and advice which is impressive for what can be considered a complicated/confusing task. Incredibly impressed by the service, knowledge, and personality Neil brought to it!
March 31, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Jordan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you were incredibly impressed by the service, knowledge, and personality Neil brought.
Thank you for your comments.
Kind Regards,
Client Experience
Good Customer service
They turn up, they are always helpful and friendly
March 31, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Zoe,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we provided good customer service, and we are always helpful and friendly.
We appreciate your comments.
Kind Regards,
Client Experience
Jody was super helpful
Jody was super helpful, replied quickly with in depth and detailed responses.
March 31, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Gemma,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jody was super helpful, replied quickly with depth and detailed responses.
Thank you for your comments.
Kind Regards,
Client Experience
PB SmartLink Issues
Stuart Burton visited our site today, was very friendly and helpful during his time here, and was of great assistance in helping to troubleshoot issues we were having with a SmartLink device, and also providing a helpful troubleshooting guide and other options to help resolve an issue.
The only reason i'm putting a 4 star review for this, is that the comms initially with the helpdesk have been a little slow/delayed prior to getting an engineer sent to site.
March 31, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Dean,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart was very friendly and helpful, and troubleshooted to help resolve the issue.
We appreciate your comments regarding the delayed response with the helpdesk.
All feedback is welcome and reviewed.
Kind Regards,
Client Experience
Excellent service from Stuart as always…
Excellent service from Stuart as always , good communicating with us regarding the fault and how resolved
March 30, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you received excellent service from Stuart.
Thank you for your comments.
Kind Regards,
Client Experience
Installation of New Machine
I had a very good experience with your installer. Very helpful and obliging gentleman took me through the whole process.
March 30, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that you had a very good experience, and we were very helpful, and we took you through the whole process.
We appreciate your comments.
Kind Regards,
Client Experience
New Franking Machine
New Franking Machine
Rob O'Shea couldnt have been more helpful. He was patient and polite and understood our needs.
March 19, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Katy,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Rob was patient, polite, and understood your needs.
Thank you for your comments.
Kind Regards,
Client Experience
Always a pleasure to have Steve visit…
Always a pleasure to have Steve visit us to update and inform us of any new information relating to our franking machine. He is patient and friendly with all our staff. Great experience and look forward to seeing Steve again throughout 2026.
March 26, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Susan,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that it is always a pleasure when Steve visits, and he is patient and friendly.
We appreciate your comments.
Kind Regards,
Client Experience
Letter Folding Machine Repair
Jim and Steven were very friendly and kept us informed the whole time of progress. The folding machine is now working better than ever.
March 25, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim and Steven were very friendly, kept you informed, and the machine is now working better than ever.
Thank you for your comments.
Kind Regards,
Client Experience
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.