We had a quick response to the problems raised with our franking machine. These problems were talked through and a replacement machine was decided to be the best course of action. This arrived with... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Had numerous issues with DM300M/DM400M Device culminating in being unable to print. The Engineer, Alan was fantastic in revolving all problems. Thorough in his work he explained all recurring faults a... See more
Company replied
had both Jim Mitchell and Steven Simpson in today to replace some parts on our machine. As always they were very polite and efficient - got here promptly and the job was done with extreme care and e... See more
Company replied
Johnathon came out carry out a routine service today. He is very knowledgeable, personable and explains clearly what has been done and if any remedial work needs carrying out. A credit to Pitney Bowe... See more
Company replied
Company details
About Pitney Bowes Ltd (UK & ROI)
Written by the company
Pitney Bowes (NYSE:PBI) is a global shipping and mailing company that provides technology, logistics, and financial services to more than 90 percent of the Fortune 500. Small business, retail, enterprise, and government clients around the world rely on Pitney Bowes to remove the complexity of sending mail and parcels
Contact info
Langlands House, 130 Sandringham Avenue,, CM19 5QA, Harlow, United Kingdom
- 0844 4992992
- clientexperienceukroi@pb.com
- www.pitneybowes.com
4.7
Excellent
7K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Ashleigh was timely and did the job…
Ashleigh was timely and did the job efficiently
March 25, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Curtis,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Ashleigh was timely and did the job efficiently.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that we arrived on time and were knowledgeable and courteous.
Thank you for your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Alison,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave arrived on time and was knowledgeable and polite.
We appreciate your comments.
Kind Regards,
Client Experience
Pitney Bowes provides good services
Pitney Bowes provides good and reliable services on franking machines. The engineer Stuart constantly upkeeps our franking machine in top working condition.
March 24, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Kent,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart constantly upkeeps your machine in top working condition.
Thank you for your comments.
Kind Regards,
Client Experience
Michael Davies- always very helpful!
Michael Davies has helped out with our franking machine several times and is always very helpful and friendly
He explains everything in a simple way so the problem can get solved fast!
March 24, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Hannah
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Michael has helped on several occasions and is always very helpful and friendly.
We appreciate your comments.
Kind Regards,
Client Experience
SUBPAR CUSTOMER SERVICE
We have been paying hundreds of pounds annually for a service that we have not received for several years. It is advisable to respond to emails or messages rather than disregarding your consumers..!
March 24, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for taking the time to leave a review. We are very sorry to hear that you're unhappy with the service you received.
For us to contact you and investigate your issue further, please send your account number and contact details to: ClientExperienceUKROI@pb.com.
Kind regards,
Client Experience Team
Jim was very helpful & professional
March 24, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Emer,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Jim was very helpful and professional.
We appreciate your comments.
Kind Regards,
Client Experience
Trouble-free
Steven, Field Support Specialist was very helpful. He updated our machine remotley and made sure everything was in working order.
March 19, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Mario,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Steven was very helpful, updated the machine, and made sure everything was in working order.
Thank you for your comments.
Kind Regards,
Client Experience
Mike was very helpful and talked me…
Mike was very helpful and talked me through every stage, he also followed up with a call to as promised.
March 23, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mike was very helpful, talked you through every stage, and followed up with a call as promised.
We appreciate your comments.
Kind Regards,
Client Experience
Extremely good customer service…
Extremely good customer service,very cheerful and efficient engineer, very pleased
March 23, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Aaron,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that the customer service was extremely good, and the engineer was very cheerful and efficient.
Thank you for your comments.
Kind Regards,
Client Experience
Roderick arrived on the day expected…
Roderick arrived on the day expected and is very friendly and knowledgeable. Thank you for the training and the aftercare.
Sam Martin
March 10, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Roderick was friendly and knowledgeable.
We appreciate your comments.
Kind Regards,
Client Experience
Your engineer Stuart Burton
Your engineer Stuart Burton, is always helpful, listens and is totally professional
March 18, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Ashley
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Stuart is always helpful, listens, and is totally professional.
Thank you for your comments.
Kind Regards,
Client Experience
So easy to do
So easy to do. Just give Steven access and he does the rest. Couldn't be easier.
March 19, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello George,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Steven made everything easy,
We appreciate your comments.
Kind Regards,
Client Experience
Franking Machine Service Review
i called PB earlier this week and they arranged for an engineer to contact us to arrange a service date.
Alan Archer (local service engineer), contacted us this morning and was on site within 90 minutes. He checked our machine and also fixed some bugging issues and reconfigured our keyboard to the UK version.
Great work!
March 19, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Delroy,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Alan was on site quickly, checked your machine, and fixed any issues.
We appreciate your comments.
Kind Regards,
Client Experience
Dave Perry is fantastic
Dave Perry is fantastic, he always goes the extra mile for us and helps explain every detail when required to help us understand how the machinery has broke. Thank you for everything you do Dave!!
March 19, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Katie,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave is fantastic, always goes the extra mile, and helps explain every detail.
Thank you for your comments.
Kind Regards,
Client Experience
Dave Perry
Very helpful engineer, Great at what he does, good knowledge of the machines and common faults , goes above and beyond. Overall a good person.
March 18, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Dave was very helpful, had good knowledge, and went above and beyond.
We appreciate your comments.
Kind Regards,
Client Experience
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that when you contact us, we will give the help needed.
Thank you for your comments.
Kind Regards,
Client Experience
Installation of a folder/ inserter machine
Graham Milburn and Mark came to install a new folder/ inserter machine today. It was a seamless job from start to finish and they then delivered comprehensive training on how to use the machine.
March 17, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello Lydia,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Graham and Mark made the job seamless from start to finish and delivered comprehensive training.
We appreciate your comments.
Kind Regards,
Client Experience
Mark Grant was great!!
Mark Grant was great! Very polite, efficient and a clean&tidy worker. Kept us update with his ETA and arrived on time. Thank you Mark G!
March 16, 2026
Unprompted review
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Mark was great, very polite, efficient, and kept you updated.
Thank you for your comments.
Kind Regards,
Client Experience
Neil was super helpful
Neil was super helpful, ran through all the troubleshooting steps that we couldn't.
Although the unit wasn't fixed, I feel like we're in good hands.
March 16, 2026
Reply from Pitney Bowes Ltd (UK & ROI)
Hello,
Thank you for your positive review of Pitney Bowes and for taking the time to complete the Trustpilot review.
We are pleased to hear that Neil was super helpful and walked you through all the troubleshooting steps.
We appreciate your comments.
Kind Regards,
Client Experience
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