When we opend our package with our photobook something have happend to the books sadly. We wrote to costumer service. Without any hesitations they told us to reorder the books and they would refund us... See more
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I ordered some pictures. there was a small misunderstanding with the information about the order, I had some information on my email and there was other information in their system. I called and the... See more
Company replied
Excellent quality photo prints on premium paper selections! Great work—keep it going!
Company replied
The app is constantly crashing, leading to loss of photos/ project work. I think the app closed off and crashed probably 20 times during my picture uploads. It happened also during payment.
Company details
Written by the company
Pixum er en af de førende online fotoservices i Europa. Udover den bedste kundeservice og en intuitiv og inspirerende købsoplevelse, begejstrer Pixum sine kunder med produkter i allerbedste kvalitet, som fx Pixum fotobøger, Pixum vægbilleder og Pixum fotokalendere, og sikrer, at vores kunder kan bevare og dele deres dejligste minder for fremtiden. Pixums kunder kan hvornår og hvor som helst kreere og bestille deres højkvalitative fotoprodukter - mobilt med Pixum appen, på Pixums hjemmeside i onlinedesigneren eller med den gratis Pixum fotounivers software. En lang række tests bekræfter: Vi udbyder både de bedste produkter og softwareløsninger såvel som branchens bedste kundeserviceservice. Pixum blev stiftet i år 2000 og sidder i moderne og innovative lokaler med ca. 160 medarbejdere i Køln, Tyskland.
Contact info
Industriestr. 161, 50999, Köln, Germany
- 44 22 00 44
- service@pixum.com
- www.pixum.dk
4.1
Great
8K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Very pleased with the options offered …
Very pleased with the options offered and very happy with iPad cover and t-shirt with photo from my photo gallery . Efficient and prompt delivery. Will certainly use them again.
November 17, 2017
Unprompted review
God kvalitet og hurtig levering.
September 23, 2017
Unprompted review
God kvalitet og hurtig levering.
September 11, 2017
Unprompted review
Supergod kvalitet
Let at designe sin egen fotobog, super kvalitet og den kommer til den forventet tid.
August 24, 2017
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
God service og fantastisk kvalitet …
God service og fantastisk kvalitet 😊💪🙂
August 23, 2017
Unprompted review
Reply from Pixum Denmark
Tak skal du ha'
Med venlig hilsen
Claus
God kvalitet og hurtig levering
August 14, 2017
Unprompted review
Pixum App- be prepared for difficulties
I have not seen the final result yet, but it was very hard to make a photo album on iPad. In my opinion the Pixum App is not worked out sufficiently: photos are mixed while transferring, text typing gives a lot of problems, as the cursor does not move properly in text box, photos cannot be switched from one page to another- back/forward, nor moved outside the page, etc. The big disadvantage is not to be able to insert extra pages (1-2) inside the album, but only 8 pages next to the last one. It would be nice to have layouts with 6 and more photos, also in round shape. Next time I will definitely choose another program for making a photo album.
July 28, 2017
Unprompted review
Reply from Pixum Denmark
Hej Luba,
Mange tak fordi du har givet dig tid til at bedømme os her på TrustPilot, Vi har i dag modtaget din ordre.
Jeg er ked af at høre, at du har haft problemer med betjeningen af vores app, jeg vil prøve at gå ind på nogle af dine kommentarer:
Mht. til den viste rækkefølge ved uploadet af de brugte billeder, har denne ikke nogen betydning for at billederne placeres korrekt i den færdige bog.
Indtastningen af tekster fungerer på en iPad anderledes end ved en normal computer. Her er vores udviklere nød til at tilpasse sig iOS styresystemet.
App'en har ikke helt så mange designmuligheder som Pixum fotounivers softwaren, som du kan hente gratis på vores hjemmeside, dette beskrives også flere steder på vores website. I softwaren har du utallige skabeloner og layouts du kan vælge i mellem, du kan også lægge rammer og passepartouter omkring billederne.
Af tryktekniske årsager er det ikke muligt bare at tilføje 1 eller 2 sider. Dette skyldes at hver gang du tager et papirark og trykker dette på begge sider, så vil dette automatisk medføre at du har 4 ekstra sider når arket foldes, Endvidere skal tykkelsen af bogryggen også tilpasses, og dette kan desværre kun ske i visse trin. Vi arbejder dog på i den nærmeste fremtid at kunne tilbyde de ekstra sidepakker med bare 4 sider i stedet for 8 ekstra sider..
Jeg vil dog håbe, at du trods betjeningsproblemerne vil gå hen og blive glad for den færdige bog, når vi kommer så vidt.
God weekend
Med venlig hilsen
Claus
Great quality and very fast shipping!
July 20, 2017
Unprompted review
Fin service og fine billeder.
July 14, 2017
Unprompted review
Super god kvalitet og hurtig service
June 20, 2017
Unprompted review
Nemt program og god kvalitet i min …
Nemt program og god kvalitet i min fotobog. Kan varmt anbefales
May 31, 2017
Unprompted review
Hurtig levering god kvalitet
May 23, 2017
Unprompted review
God kvalitet og hurtig ekspeditionstid.
May 17, 2017
Unprompted review
Godt produkt og super all-round service.
April 1, 2017
Unprompted review
Højt kvalitet og hurtig levering
We are really happy with Pixum and will continue to use it. We got calendars and pix for the wall so far, which we are very happy with. Currently working on a photo album. :-)
February 27, 2017
Unprompted review
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