When we opend our package with our photobook something have happend to the books sadly. We wrote to costumer service. Without any hesitations they told us to reorder the books and they would refund us... See more
Company replied
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When we opend our package with our photobook something have happend to the books sadly. We wrote to costumer service. Without any hesitations they told us to reorder the books and they would refund us... See more
Company replied
I ordered some pictures. there was a small misunderstanding with the information about the order, I had some information on my email and there was other information in their system. I called and the... See more
Company replied
Excellent quality photo prints on premium paper selections! Great work—keep it going!
Company replied
The app is constantly crashing, leading to loss of photos/ project work. I think the app closed off and crashed probably 20 times during my picture uploads. It happened also during payment.
Pixum er en af de førende online fotoservices i Europa. Udover den bedste kundeservice og en intuitiv og inspirerende købsoplevelse, begejstrer Pixum sine kunder med produkter i allerbedste kvalitet, som fx Pixum fotobøger, Pixum vægbilleder og Pixum fotokalendere, og sikrer, at vores kunder kan bevare og dele deres dejligste minder for fremtiden. Pixums kunder kan hvornår og hvor som helst kreere og bestille deres højkvalitative fotoprodukter - mobilt med Pixum appen, på Pixums hjemmeside i onlinedesigneren eller med den gratis Pixum fotounivers software. En lang række tests bekræfter: Vi udbyder både de bedste produkter og softwareløsninger såvel som branchens bedste kundeserviceservice. Pixum blev stiftet i år 2000 og sidder i moderne og innovative lokaler med ca. 160 medarbejdere i Køln, Tyskland.
Industriestr. 161, 50999, Köln, Germany
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I ordered photobooks with our wedding photos (mat photopaper, flat-lying binding) - they came in super nice quality. I also had some questions to the customer service and was provided with a very prompt and clear response. Highly recommend!
Website provides the space for client to make own adjustments,helpful customer service over the phone,fast delivery and very friendly prices.
Tak for god service
I have been using Pixum for many years now, and they are generally very good and getting us the goods on time and with good quality.
The tools for designing whatever it is you want printers are also good.
The last order (which is in progress right now) is taking already twice as long as it should though, which is why it's not a five star
I have used pixum several times for books, calendars and canvas prints and have been satisfied so far. Only once I received order that was slightly damaged. After sending them a claim with attached photos I was contacted within few hours. Pixum apologized and new item was produced for me for no additional cost. All in all, I would rate them as a professional company.
Fast delivery and good quality prints.
The prices and quality of the photos were fine, but the delivery took way too long. Custom support wasn't great either. They couldn't even give me an estimated delivery date. Under the order status in my account the order was marked as sent for several days, even though it hadn't been sent yet. So there's a lot of things pixum need to improve on.
Just as it´s supposed to be : Easy to use, direclty from the phone to my mailbox. Great !
A good experience making my photo book. Delivery as promised. Will definitely use them again!
God hjemmeside, god variation i produktmuligheder, godt program til downloadning, hurtig produktion og afsendelse, god kvalitet. TOP!
Service og kvalitet i top
I ordered a wedding photo of my wife and I, from Pixum.dk - as a wedding anniversary present. It turned up a little later than expected, so I didn't have time to open and check it. I figured it would be fine, as I had spent so much time adjusting the color, grading, size and clipped it loads of times... so it was just perfect,... on screen. when I presented to my wife on our first wedding anniversary, I was suprised and not a little embarrassed to find that the photo was.... a dog. Yes, a big black, wet and steaming labrador, with a bit of grass in it's mouth, and a fetching 'wet-look'. Said dog had clearly been chasing ducks in a dirty pond, in january. Not what I expected. well done Pixum! Oh - and thanks for leaving me waiting for ages on the customer service phone line, to then tell me that I need to take a picture of the dog, to help you sort out your own mess. Now I have to go home, photo it, attach it to an email and send you that email.... and wait..... how long? Never mind - I can go on to your site and 'recommend your service' (not) to others.... no, wait.... it's in german.... and it appears I can't actually rate anything besides the colour grading on the photo I received. Well, it's fine.... it's just an effing big black dog........

Reply from Pixum Denmark
Good deal, but shipping can be faster, it took almost 5 days to get the delivery !!!

Reply from Pixum Denmark
My pictures were quickly despatched, but due to a problem with my address, they never arrived. I contacted Pixum, who arranged for the photos to be sent again, without extra charge. I really appreciated their prompt and honest service, will definitely use them again.
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