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PLS Solicitors Reviews 

6,825
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 1,916 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the supportive and professional staff who handle property purchases efficiently, ensuring that transactions progress smoothly and without unnecessary stress for buyers. Consumers note that communications are clear and detailed, with team members answering questions promptly and keeping everyone fully informed at every single stage of the journey. However, some customers also noted communication delays and difficulties reaching the support team when urgent matters arose during the process. A few reviewers mentioned that their property transactions experienced frustrating setbacks, long delays, and a general lack of timely updates from their assigned case handlers.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting the professional and... See more

Service

Users describe positive interactions with service, highlighting fast and efficient property transactions from... See more

Customer service

Reviewers highlight positive aspects of customer service, frequently praising responsive and helpful team... See more

Response time

Reviewers mention positive feedback about response time, frequently praising the team for being quick to... See more

User experience

People report positive experiences with user experience, frequently highlighting smooth, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used PLS for a new build development purchase. The developer pushed for a 6 week turnaround to completion, which I expected would be hard to meet. However, Billy and his team were immediately on top... See more

Company replied

Rated 5 out of 5 stars

Absolutely fantastic service, I can't fault them. Massive shout-out to Mark, for being really attentive, understanding and answering the phone nearly every time I called (which was quite frequently).... See more

Company replied

Rated 5 out of 5 stars

Catherine and the whole team have been a fantastic help for us with our recent sale and purchase. They made the whole thing seem effortless on our part. Catherine handled everything really quickly an... See more

Company replied

Rated 5 out of 5 stars

As first time buyers, our solicitor Sarah Evan’s at PLS was very helpful with the whole process. Any queries or issues we had was handled and sorted by herself with always providing an update when... See more

Company replied


Company details

  1. Conveyancer
  2. Law Firm
  3. Lawyer
  4. Legal Services
  5. Real Estate Attorney

Written by the company

PLS is a forward-thinking, nationwide property law firm specialising in new build and residential conveyancing. With offices in Manchester, Liverpool and Teesside, our experienced team supports thousands of clients every year with buying, selling and financing property. We help first-time buyers move into their new homes, support new build purchases and guide clients through both straightforward and more complex transactions, including buy-to-let, shared ownership and secured lending. By combining legal expertise, modern technology and a customer-focused approach, we make every property move transparent, simple and supported. If you’re planning a move or considering a property purchase, get in touch with our team today to discuss your needs and receive a competitive conveyancing quote.

Our Promise to You

Written by the company

We're Committed to Our Customers!
At PLS Solicitors, we believe every client deserves clear communication, expert guidance, and genuine support. We’re proud to treat every customer with respect, kindness, and a commitment to making the conveyancing process as smooth and stress-free as possible.

Contact info

PLS Solicitors

Experts in all types of property conveyancing

4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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4.7

All reviews

(6,825)

1,925 reviews in the last 12 months

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Rated 5 out of 5 stars

Chloe has been a fantastic help for us…

Chloe has been a fantastic help for us with our recent sale and purchase. She made the whole thing seem effortless on our part. She handled everything really quickly and professionally and made everything alot less stressful for us. We were kept up to date every step of the way and everything explained clearly. Would definitely recommend using PLS again if we were ever to need them. Thank you for helping our move be possible without any new grey hairs.

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Marise,

Thank you so much for your fantastic 5-star review. We’re delighted to hear that Chloe made your sale and purchase feel so smooth and took away some of the stress along the way.

Moving home is such an exciting milestone, and we’re especially pleased that we could help make the journey to your new home feel easier and more manageable. We hope you’re settling in well and enjoying this exciting new chapter!

Thank you for choosing PLS Solicitors and for your kind recommendation. We’ll be sure to pass your lovely feedback on to Chloe and the wider team.

Best wishes,
Team PLS

Rated 5 out of 5 stars

The guys at PLS where Amazing truly…

The guys at PLS where Amazing truly made me feel cared for.
the whole process felt seamless, likely to recommend.

August 31, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Curtis,

Thank you so much for your fantastic 5-star review. We’re delighted to hear that you felt so well cared for throughout the process and that everything felt seamless from start to finish.

It’s wonderful to know that our team made such a positive difference to your experience. Thank you for choosing PLS Solicitors and for your kind recommendation, we really appreciate it!

Best wishes,
Team PLS

Rated 5 out of 5 stars

PLS are by far the best solicitors I’ve…

PLS are by far the best solicitors I’ve dealt with. Lauren Smith was our case handler and always kept us up to date every step of the way and was always so patient when I called for updates. We cannot thank Lauren enough for making our home buying process so smooth. We are over the moon with our new house!!! Thank you PLS!!

August 30, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Katty,

Thank you so much for your fantastic 5-star review. We’re delighted to hear that Lauren kept you informed throughout and helped make your home-buying process so smooth.

It’s wonderful to hear that you’re now in your new house and are so over the moon! Buying a home is such an exciting milestone, and we’re really pleased that we could be part of the journey. We hope you enjoy settling in and making lots of happy memories in your new home.

Thank you for choosing PLS Solicitors and for your lovely feedback, we’ll be sure to pass your kind words on to Lauren and the wider team.

Best wishes,
Team PLS

Rated 5 out of 5 stars

Rubina's team is great

Rubina's team is great, the process went smoothly from day one to the day of completion. I recommend Rubina with five star because my our experience with him was very good and we are happy with all the transactions. All the best Rob 👍.

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Olagoke,

Thank you so much for your wonderful 5-star review. We’re delighted to hear that your experience with PLS was smooth from start to finish and that Rubina and the team were able to support you throughout your journey to completion.

It’s fantastic to hear that everything went through successfully and that you were so happy with the service you received. Thank you for your kind recommendation, we really appreciate it!

We’ll be sure to pass your lovely feedback on to the wider team.

Best wishes,
Team PLS

Rated 5 out of 5 stars

Highly recommended!

Highly recommended!! Could not have done it without their help. Thank you

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Paul,

Thank you so much for your fantastic 5-star review! We’re delighted to hear that our team was able to support you throughout your journey and make a positive difference.

Thank you for choosing PLS Solicitors and for your kind recommendation, it really means a lot to us!

Best wishes,
Team PLS

Rated 5 out of 5 stars

Highly recommend Rubina

From start to finish PLS were very helpful. Rubina managed our case as we purchased our first home. She explained everything clearly, ensured we had all the right documents and made the process very smooth which allowed us to complete on time. Highly recommend.

May 5, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Sophia,

Thank you so much for your fantastic 5-star review. We’re delighted to hear that Rubina made the process of purchasing your first home feel smooth and straightforward, explaining everything clearly and ensuring you had all the right documents in place.

Buying your first home is such an exciting milestone, and we’re so pleased that you were able to complete on time and have a positive experience with us. We hope you’re settling into your new home and making lots of happy memories!

Thank you for your kind recommendation and for choosing PLS Solicitors. We’ll be sure to pass your lovely feedback on to the wider team.

Best wishes,
Team PLS

Rated 5 out of 5 stars

The team are really professional and…

The team are really professional and have been absolutely fantastic throughout our journey of purchasing our first home. They made the whole process much easier and were always quick to respond to any questions or queries we had.Jemma was especially helpful and always took the time to answer our questions and guide us through everything. We’re really grateful for all their help and would definitely recommend them

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Miracle,

Thank you so much for your wonderful 5-star review. We’re delighted to hear that the team made the process of purchasing your first home easier and that you always felt supported and able to get the answers you needed.

Buying your first home is such an exciting milestone, and we’re so pleased that Jemma was there to guide you through each stage and make the legal side of things feel a little less daunting. We hope you’re looking forward to settling into your new home and making lots of happy memories there!

Thank you for your kind recommendation and for choosing PLS Solicitors. We’ll be sure to pass your lovely feedback on to Jemma and the wider team.

Best wishes,
Team PLS

Rated 5 out of 5 stars

Agnes Tsang

Following the recommendation from our mortgage advisor, we chose PLS Solicitors for our property purchase in Stevenage, and we were lucky enough to have Agnes Tsang handle our case. She was absolutely fantastic from start to finish!
Buying a property can feel overwhelming, but Agnes made the entire legal process smooth and completely stress-free. She was thorough, highly organized, and proactive in handling all the searches, contracts, and communications. Whenever we had questions or needed clarification on paperwork, she explained everything clearly and kept us fully updated at every single stage.

Thanks to Agnes and the team at PLS Solicitors, everything went through seamlessly. If you need a reliable, sharp, and truly hardworking solicitor for your home purchase, we cannot recommend Agnes Tsang enough. Five stars all around!

August 5, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Lorenzo,

Thank you so much for your fantastic 5-star review. We’re delighted to hear that Agnes made your property purchase feel smooth and stress-free, while keeping you informed and supported throughout.

Buying a new home is such an exciting milestone, and it’s wonderful to know that Agnes and the team helped make the legal side of the journey feel straightforward and reassuring. We hope you’re looking forward to settling into your new home and making many happy memories there!

We’ll be sure to pass your lovely feedback on to Agnes and the wider team. Thank you for choosing PLS Solicitors and for your kind recommendation, it really means a lot to us.

Best wishes,
Team PLS

Rated 5 out of 5 stars

Jacob was amazing helping us along the…

Jacob was amazing helping us along the process and explaining how everything works in simpler terms.

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Dumitru,

Thank you for your fantastic 5-star review. We’re delighted to hear that Jacob was so helpful throughout the process and made everything easier to understand by explaining things clearly and simply.

We’ll be sure to pass your lovely feedback on to Jacob. Thank you for choosing PLS Solicitors!

Best wishes,
Team PLS

Rated 5 out of 5 stars

Gemma was outstanding throughout the…

Gemma was outstanding throughout the process and made it very easy for us as first time buyers. We would like to say a massive thank you to Gemma and her team for being so helpful and informing us about each step along the way. We will definitely use PLS again.

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Fahima,

Thank you for your fantastic 5-star review. We’re delighted to hear that Gemma and her team made the process easier for you as first-time buyers and kept you informed at every step along the way.

Buying your first home is such a special and exciting milestone, and we’re so pleased that Gemma and the team could play a part in helping you through this important journey. We hope you make many wonderful memories in your new home!

We’ll be sure to pass your lovely feedback on to Gemma and the wider team. Thank you for choosing PLS Solicitors, and we’d be delighted to assist you again in the future!

Best wishes,
Team PLS

Rated 5 out of 5 stars

Professional, Thorough, and Always Kept Me Informed

I'm a returning client, and I got assigned to Matthew Howard. He handled my conveyance with utmost professionalism, and he made sure everything was properly done and protected my interests. He always gave me updates with every progress and advised where applicable. I’m really looking forward to working with him and the PLS team.

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Olayinka,

Thank you for your fantastic 5-star review, and for choosing PLS Solicitors again. We’re delighted to hear that Matthew provided such a professional and thorough service, keeping you informed throughout and offering helpful advice along the way.

It’s especially wonderful to hear that you felt your interests were well looked after throughout your conveyancing journey. We’ll be sure to pass your kind words on to Matthew and the wider team.

Thank you again for your continued trust in PLS Solicitors. We look forward to working with you again in the future!

Best wishes,
Team PLS

Rated 5 out of 5 stars

We just wanted to say a huge thank you…

We just wanted to say a huge thank you to Amy and team for all your help throughout my mortgage process. You are the best !

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Ion,

Thank you so much for your fantastic 5-star review! We’re delighted to hear that Amy and the team were able to support you throughout the process.

Thank you for choosing PLS Solicitors and for your kind words, they really mean a lot!

Best wishes,
Team PLS

Rated 5 out of 5 stars

I have been extremely pleased with the…

I have been extremely pleased with the service I received from PLS Solicitors throughout the purchase of my new home.

The conveyancing process can be quite daunting, particularly when there are so many documents and different stages to understand, but Angela was incredibly helpful, professional and supportive throughout. She kept me updated, answered my questions and worked hard to keep everything moving, even when there were a few things that needed to be dealt with along the way.

I really appreciated how approachable and reassuring Angela was throughout the process, and I’m delighted that we have now successfully exchanged contracts.

I would definitely recommend PLS Solicitors and would like to thank Angela and the team for all their hard work in helping me get to this stage.

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Gellian,

Thank you for taking the time to leave such a wonderful 5-star review. We’re delighted to hear how pleased you have been with the service you received throughout your purchase.

Buying a home can certainly feel daunting, particularly with so many stages and documents involved, so it’s fantastic to hear that Angela was helpful, professional and reassuring throughout, keeping you updated and supporting you along the way.

We’re especially delighted to hear that you have now successfully exchanged contracts on your new home, such an exciting milestone! We hope you’re looking forward to the next stage of your journey.

Thank you for your recommendation and for your kind words about Angela and the wider team. We’ll be sure to pass your fantastic feedback on!

Best wishes,
Team PLS

Rated 5 out of 5 stars

Incredible and efficient conveyancing service

So PLS was recommended by a friend who had used the their service, I had a great experience using this company to complete our conveyancing process for old build within 6 weeks ; their level of professionalism and dedication to the work is absolutely incredible!
A special commendation to Hassan Ali for bringing his level of expertise to create a huge impact on the success and smooth delivery of this project!
We can never have had it better with any other convenyancer despite the geographical distance, Hassan delivered beyond our expectations!

August 27, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Adedoyin,

Thank you for taking the time to leave such a fantastic 5-star review. We’re delighted to hear that you had such a positive experience with PLS and that your conveyancing was completed smoothly within six weeks.

It’s especially wonderful to hear your kind words about Hassan. We’re delighted that his expertise, professionalism and dedication made such a positive difference to your experience and helped exceed your expectations.

Thank you for choosing PLS Solicitors and for sharing your experience with us. We’ll be sure to pass your fantastic feedback on to Hassan and the wider team!

Best wishes,
Team PLS

Rated 4 out of 5 stars

Top notch solicitors

PLS has been helpful throughout our journey of buying our first house. Being first time buyers, it was not going to be easy without brilliant solicitors as PLS special mention to Sarah and Lauren for their dedication throughout the process. The portal is easy to navigate you can track your progress without any hustle. I only gave a 4 instead of 5 because of communication which was sometimes had a little bit of hiccups. We believe and understand sometimes it was probably due to their demanding job but we believe this can be improved especially in responding to mails timely. We got our keys today and the whole family is over the moon.
Highly recommend PLS

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Adylet,

Thank you for taking the time to share your experience and for your kind words about PLS. We’re delighted to hear that Sarah and Lauren supported you throughout your first home purchase and that you found the portal helpful for keeping track of your progress.

We also appreciate your feedback regarding communication and understand how important timely updates are during such an exciting and sometimes stressful process. Your comments are valuable to us and will be shared with the relevant team as we continue to look for ways to improve.

Most importantly, congratulations on getting your keys! 🏡 We’re so pleased to have played a part in helping you and your family reach this exciting milestone. We hope you enjoy settling into your new home and making lots of happy memories together.

Thank you again for choosing PLS Solicitors and for your recommendation.

Best wishes,
Team PLS

Rated 5 out of 5 stars

Very smooth procedure

Very smooth procedure

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Richard,

Thank you for your 5-star review. We’re delighted to hear that you found the process very smooth.

Thank you for choosing PLS Solicitors, we really appreciate your feedback!

Best wishes,
Team PLS

Rated 5 out of 5 stars

We worked with Amy from PLS and she…

We worked with Amy from PLS and she ensured that our whole process was super smooth with very good communication. 100% satisfied with the team and highly recommend them

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Uma,

Thank you for your fantastic 5-star review. We’re delighted to hear that Amy helped make the whole process smooth and that you were kept well informed throughout.

It’s wonderful to know you were 100% satisfied with the service you received from Amy and the wider team. Thank you for choosing PLS Solicitors and for your recommendation, we really appreciate it!

Best wishes,
Team PLS

Rated 4 out of 5 stars

Found the portal a bit overwhelming but the team is great.

I found the portal a bit overwhelming initially, so many tabs and documents to go through and generally having to work out where things were on my own- this may not bother everyone but as a middle aged person I guess I find interacting only through an online portal rather cold. I did however have several phone calls to the team and found them very helpful, cheerful and friendly which softened the whole experience greatly. I would use PLS again knowing that behind the portal there is a team of friendly humans!

August 27, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Joanna,

Thank you for taking the time to share your 4-star review. We’re pleased to hear that, while you found the portal a little overwhelming initially, our team were always helpful, friendly and cheerful when you spoke with them.

We really appreciate your feedback about the online experience, and it’s lovely to hear that the support from our team made a positive difference throughout your journey. We’re especially pleased that you would choose PLS Solicitors again, knowing that our team are always here to support you.

Thank you for choosing PLS Solicitors and for sharing such thoughtful feedback. We really appreciate it!

Best wishes,
Team PLS

Rated 5 out of 5 stars

Very thorough and always updated us…

Very thorough and always updated us with every step.

Thank you Khalia for helping us buy our new home.

David and Claire 😀

August 24, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Dave,

Thank you for your wonderful 5-star review, David and Claire! We’re delighted to hear that Khalia kept you updated at every stage and provided such thorough support throughout your purchase.

We’ll be sure to pass on your lovely feedback to Khalia. Thank you for choosing PLS Solicitors, and congratulations on your new home! We wish you both all the very best as you settle in.

Team PLS

Rated 5 out of 5 stars

Excellent communication and Service

Just wanted to thank Jacob W and his team for completing my house purchase so smoothly. Excellent communication throughout the entire process and keeping me updated.

Would happily recommend to others and would use them again in the future.

August 28, 2026
Unprompted review
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Reply from PLS Solicitors

Dear Mr Bragger,

Thank you for your fantastic 5-star review! We’re delighted to hear that Jacob and his team made your house purchase feel smooth and kept you well informed throughout the process.

It’s great to know that you’d happily recommend PLS Solicitors and would choose us again in the future. We’ll be sure to pass on your lovely feedback to Jacob and the team.

Thank you for choosing PLS Solicitors, and we wish you all the very best in your new home!

Team PLS

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