Polène Paris Reviews 

2,528
•
TrustScore 2.5 out of 5

2.7

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Review summary

Created with AI, based on recent reviews

Considering 473 reviews, most reviewers were unhappy with their experience overall. Many consumers expressed deep frustration regarding excessive order processing delays, leaving shoppers waiting weeks without receiving any shipment tracking updates or helpful information. Buyers pointed out that customer service representatives were extremely difficult to contact, leaving numerous support messages completely unanswered or met only by frustrating automated email replies. Some reviewers were happy with the stunning bag designs, elegant everyday styles, and the wonderful craftsmanship of their items. A few other people also felt that delivery was surprisingly fast, noting that their packages arrived safely inside sturdy protective boxes.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with many shoppers praising the gorgeous designs, superb... See more

Customer service

Users describe negative interactions with customer service, noting that getting help is nearly impossible and... See more

Order

People report ambiguous experiences with order processing, as some reviewers express great satisfaction with... See more

Quality

Customers had mixed experiences with quality, as many reviewers praised the superb craftsmanship, beautiful... See more

Delivery service

Reviewers highlight ambiguous aspects of delivery service, with experiences differing sharply between... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Gorgeous bag but disappointed about the size. The photos of the Cyme make the bag appear a lot bigger than it is. If a laptop could fit inside I’d buy at least two!

Rated 1 out of 5 stars

Terrible customer service!! Their returns portal has been down this week so I have been unable to initiate my return. I have sent them emails to advise on next steps however I receive auto responses... See more

Company replied

Rated 1 out of 5 stars

Order S472124 .Have ordered a Numero Nuef Mini Black from Polene on 16 July. Have written countless emails and tried to get a hold of them to no avail. I have ordered this as a gift for my partner an... See more

Company replied

Rated 1 out of 5 stars

Order number X140052 - purchased the Cyme Mini in Textured Camel on 18/07/26. Sent three requests to the support team over the past few days as no update regarding the item being dispatched. Still wai... See more

Company replied


Company details

About Polène Paris

Written by the company

Fondée en 2016 par trois frères et sœurs, la maison française Polène crée une collection de maroquinerie qui allie minimalisme et exploration créative pour proposer des formes singulières et signatures obtenues par un savoir-faire artisanal d’excellence.

 

 


Contact info

2.7

Poor

TrustScore 2.5 out of 5

3K reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 92% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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2.7

All reviews

(2,528)

922 reviews in the last 12 months

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Rated 2 out of 5 stars

I purchased the Mini Mokki based…

I purchased the Mini Mokki based largely on the camel color shown on the website, which looked like the perfect warm camel shade. Unfortunately, when I received it, the color looked quite different in person and I’m not as crazy about it as I expected to be.

I really wish the color was closer to what was pictured on the website. The Mini Mokki itself is beautiful, but the color was a bit disappointing compared to my expectations.

August 7, 2026
Unprompted review
Polène Paris logo

Reply from Polène Paris

Hello,

Thank you for sharing your feedback with us. We’re sorry to hear that the camel shade of your Mini Mokki did not look as you expected when you received it, especially as the color shown on our website was an important part of your decision.

We understand how disappointing it can be when the color in person differs from the warm camel tone you had envisioned. While the Mini Mokki itself met your expectations in terms of design, we regret that the shade did not feel quite right to you.

Your feedback regarding the way our colors are represented online is valuable, and we will make sure it is taken into consideration by our teams.

If you would like to discuss your order with us, please contact us at contact@polene-paris.com.

The Polène Team

Rated 5 out of 5 stars

I love the fast delivery i didnt expect…

I love the fast delivery i didnt expect my bag comes sooner. And ofcourse i love cyme mini bag i love it. Everyday use. All essential stuff i could carry the space is enough for me. The only thing im concern about was it look messy when you put all of your stuff inside the bag, well i ordered a organizer specifically for cyme bag.

September 3, 2026
Unprompted review
Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

⭐⭐⭐⭐⭐

Absolutely great experience! The bag is beautiful, elegant, and excellent quality, exactly as described. Delivery was fast, and everything arrived safely and beautifully packaged. I’m very happy with my purchase and would definitely recommend Polène.

The only small downside is that I found the bag box quite boring and plain. For such a beautiful and luxurious brand, I expected the packaging to feel a little more special and premium. But overall, I’m very happy with my purchase! 🤍

September 2, 2026
Unprompted review
Rated 5 out of 5 stars

My bag is stunning

My bag is stunning! It is so well made and I am about to purchase my second for fall/winter just having a hard time deciding which one! Love Polene and love that I have a beautiful luxury bag that not everyone is carrying.

September 3, 2026
Unprompted review

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