I have just taken delivery of my new Polestar 2. I've been having an issue with the Mobile App so contacted their Customer Care Team through the online chat. I was being dealt with by Liam, who was ve... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Polestar 4, four months in. Brilliant car, excellent fit and finish. Performance (LRDM) phenomenal. Software not perfect - speed recognition abysmal, but a first world problem. Had an issue with air... See more
Company replied
I made the switch to an EV with a Polestar 2 provided by Polestar Sheffield. My expectations have been surpassed. The whole process was simple and I was kept up to date with progress by Dom and Elijah... See more
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I recently took ownership of a used P2. I bought through a dealer and with that the previous owner had failed to transfer ownership. Anyway I contacted polestar through their online chat and it was tr... See more
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Company details
Written by the company
Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
Contact info
United Kingdom
- www.polestar.com
3.3
Average
656 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick resolution to my Polestar app…
Quick resolution to my Polestar app connectivity problem
February 17, 2026
Unprompted review
Reply from Polestar UK
Hi Jonathan,
Thank you ever so much for taking the time to leave us a 5-star review, we greatly appreciate it.
We take great pride in being able to provide a swift response in our customer support team, and it is always a joy to hear when our team are able to support a customer in a timely manner.
As always, if you need any further support, please do not hesitate to reach out to us again, and we'd be more than happy to support you.
Kind regards,
Aidan
Polestar UK
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Emily was excellent
Emily was excellent; she helped me quickly resolve the issue of pairing my new phone with my PS2. I highly recommend.
February 16, 2026
Unprompted review
Reply from Polestar UK
Hi Rob,
Thank you ever so much for this very kind review of our customer support team member Emily, we really appreciate the feedback.
We always aim to provide our customers with a swift and helpful level of service, not matter what the query may be. It is great to hear that Emily was able to recognise the issue you were experiencing and resolve it for you in a timely manner.
If you do need any further support, please do reach out to us at your earliest convenience and we would be more than happy to assist you.
Kind regards,
Aidan
Polestar UK
Issues with Polestar App
I have just taken delivery of my new Polestar 2. I've been having an issue with the Mobile App so contacted their Customer Care Team through the online chat. I was being dealt with by Liam, who was very helpful to resolve my issue
February 16, 2026
Unprompted review
Reply from Polestar UK
Hello Paul,
Thank you very much for this kind review of our customer support team member Liam, we will be sure to pass these kind words onto him.
We understand that an issue with your Polestar app after delivery can be frustrating, so it is great to hear that Liam was able to support in rectifying this issue for you.
We do hope you are enjoying your brand new Polestar 2; please do reach back out to us if you need any further support from us.
Kind regards,
Aidan
Polestar UK
Very easy and hassle free company to…
Very easy and hassle free company to deal with
February 16, 2026
Unprompted review
Reply from Polestar UK
Hi Alex,
Thank you ever so much for taking the time to write us a 5-star review, we greatly appreciate your kind words.
We feel it is very important to make the customer experience with Polestar as simple, stress-free and helpful as possible, especially for our Polestar owners. It is a joy to hear that our effort to provide this level of service has been reflected in your experience with us.
As always, if you need any further support, please do reach out to us at your earliest convenience; we are always here and happy to help.
Kind regards,
Aidan
Polestar UK
11 days of "spectator support" for a recurring safety fault - Case # 01981151
I am currently on the third repair attempt for a recurring water ingress issue on a 2024 Polestar 2. Since 5th February, I have asked for support and a single point of contact to oversee the liaison with the dealership.
Instead of support, I have received a single, meaningless email from 'Jon' that confirmed Polestar is aware of the issue but expects me to continue acting as the 'broker' between them and the service center. I am currently managing technical logistics, insurance decisions, and battery health concerns for a warranty repair that Polestar should be leading.
Case # 01981151 has been open for nearly two weeks. I am looking for a manager to take actual ownership of this today. The lack of service is unacceptable for a premium brand.
February 16, 2026
Unprompted review
Reply from Polestar UK
Hello Gavin,
Thank you for taking the time to provide us with further feedback of your experience with Polestar.
Our Service Points will aim to keep in direct contact with any customers to provide regular updates on their vehicle and any required repairs. This is a standard practice across our network to make sure that the customer gets the most up to date information as quickly as possible.
We do also make sure to keep in regular contact with the Service Point to offer our support should they need it. Your case handler Jon has been in direct contact with them throughout this case, and did provide you with an update after contacting the Service Point on your behalf on the 12th February. We are sorry if you feel this level of service is inadequate and will work to turn this around with you.
We will be sure to remain in contact with the Service Point to get further information on your vehicle repair and update you as quickly as we can. Hopefully we can help restore some faith in the Polestar brand and our service level going forwards.
Kind regards,
Aidan
Polestar UK
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Sam was excellent
Sam was excellent. He went through the processes logically to try and resolve the issue. The result whilst not ideal.. Polestar's software doesn't work with my iphone 16e at least was an answer.
Sam was polite, knowledgeable and patient whilst guiding me through various checks on the car's system
February 13, 2026
Unprompted review
Reply from Polestar UK
Hi Stephen,
Thank you ever so much for taking the time to write our customer support team member Sam a 5-star review, we will be sure to pass these kind words onto him.
It is always our goal to provide our customers a friendly and knowledgeable service, no matter what the query or concern may be. We do apologise that your model of iPhone is incompatible with our software, however it is great to hear that Sam went through various checks to confirm this for you.
If you do need any further support from us, please do not hesitate to reach back out to us; we'd be more than happy to assist you.
Kind regards,
Aidan
Polestar Team
Great chat help
Had issue with polestar app saying my car was offline. Used polestar chat to help and issue was resolved via clear step by step instructions. Great service
February 13, 2026
Unprompted review
Reply from Polestar UK
Hi Craig,
Thank you ever so much for this very kind review of our support team, we really appreciate the kind words.
We take great pride in being able to offer a prompt and informative service through our support channels, and it is always a joy to hear when this level of service has been highlighted by our customers.
We're very glad that our team were able to assist you in rectifying your Polestar app issues; if you do need any further support, please do not hesitate to reach back out to us at your earliest convenience.
Kind regards,
Aidan
Polestar UK
Great Customer Service Agents
I had a few issues with my order needing to be re-arranged due to a weather warning and a few feet of Snow. My case was handled by Amber and I couldn't have been more satisfied with the communication and professionalism with which my case was handled. All my questions were answered with the upmost patience and I was kept well informed with updates to my order. - Thanks
February 10, 2026
Unprompted review
Reply from Polestar UK
Hello,
Thank you for taking the time to write this wonderful review of our customer support team member Amber, we will be sure to pass on these kind words to her.
We always aim to make sure our communication with our customers is professional and proactive, so that your case is handled with care and attention.
It is a joy to read that Amber was able to pick up your request and help with re-arranging your order and keeping you informed. This is the level of service we always strive to achieve.
If you need any further support, then please do not hesitate to reach back out to our customer support team at your earliest convenience.
Kind regards,
Aidan
Polestar UK
Quick response and premium service
Quick response, actioned my request fast. Can't fault! Love Polestar
February 9, 2026
Unprompted review
Reply from Polestar UK
Hi Ben,
Thank you ever so much for this kind 5-star review, we are so glad to hear that you love Polestar!
It is always our top priority to be as efficient and helpful as possible with any of our customer's requests, so it is a joy to hear that your request was actioned in a timely manner.
We equally love having you as a part of the Polestar universe; please do not hesitate to reach back out to our support team if you have any further queries.
Kind regards,
Aidan
Polestar UK
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Great online support
Worked with both Jacob & Amber on an online chat to sort a change I needed for my handover, they where both able to sort this for me with the delivery teams within 10 minutes
February 6, 2026
Unprompted review
Reply from Polestar UK
Hi Mark,
Thank you for taking the time to write us this very kind review; it is always a pleasure to hear about the positive impact our customer support team members have.
Both Jacob and Amber are assets to our customer support team, and it is fills us with pride to hear that they were able to complete a change for you before handover of your new Polestar. It is this level of service that we always strive to achieve.
We do hope that you are excited for the delivery of your new Polestar; please do not hesitate to contact us again if you have any questions or need any further support before delivery.
Kind regards,
Aidan
Polestar UK
Great customer service from Emily
Apart from the great driving experience, reliability and safety of the Polestar 2, I wanted to say huge thanks to Emily from Polestar customer service, who helped me to solve my query.
Kudos to Emily!
February 6, 2026
Unprompted review
Reply from Polestar UK
Hi Antonov,
Thank you for taking the time to write this very kind review of our customer support team member Emily, she will be thrilled to read this.
We always aim to solve any query that our customers may have in a timely manner, so it is a joy to read that Emily was able to assist you.
We're so glad that you are not only pleased with our customer support team, but you are also enjoying your Polestar 2. We do love having you as part of our family.
If you do have any further queries, please do not hesitate to reach back out to us at your earliest convenience.
Kind regards,
Aidan
Polestar UK
Don’t expect any help from Polestar
Polestar Assistance attended my Polestar 2 for multiple faults, was contacted by despatch manager who informed that no technicians available and offered to send one in the morning or they could recover the car this evening and supply a hire car. As I’m on a course for work I opted to have the car recovered and the hire car provided.
It’s now 10pm at night, car has been recovered and no call back to arrange a hire car. Thanks Polestar for leaving in a real mess of a position!!!!
I’ve now got to book a taxi to get to the middle of no where in the morning and back home because after finally getting through the Polestar Assistance I’ve been told no one contacted the hire car company and it’s too late now!
With the issues the car is having and the utter lack of support definitely think it’s time to consider the options to leave Polestar behind and head back to the BMW showroom!!
February 5, 2026
Unprompted review
Reply from Polestar UK
Hello Tim,
Thank you for taking the time to provide us with feedback of your experience with our Roadside Assistance provider, Allianz. We would like to sincerely apologise for the frustration that was caused by this situation.
We do completely understand your disappointment regarding the lack of a hire car when it was requested. We have made sure to escalate this internally with the senior management team at Allianz to understand why the request of a hire car that evening was not honoured.
With regards to the taxi costs that you incurred, please do make sure to send us across a receipt of these journeys, and we would be happy to look into reimbursement of these costs for you.
We do hope that we can help fully rectify this situation for you as soon as possible, as well as help improve your sentiment regarding Polestar and our level of support. We would love to have you remain as part of the Polestar family.
Kind regards,
Aidan
Polestar UK
Helpful customer service.
February 4, 2026
Unprompted review
Reply from Polestar UK
Hi Christopher,
Thank you for taking the time to write us a 5-star review, we greatly appreciate it.
It is always our number one goal to be as help as we can be for our customers, so it is wonderful to hear that this has been the case for you.
If you do need any further support from our customer service team, then please do not hesitate to reach back out to us.
Kind regards,
Aidan
Polestar UK
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Helpful person in CS team (Radia)…
Helpful person in CS team (Radia) trying to support me with my ongoing connectivity issues with my Polestar 4
February 4, 2026
Unprompted review
Reply from Polestar UK
Hi Fergus,
Thank you ever so much for taking the time to write us a positive review, we really appreciate the kind words you have shared with us.
We do understand how frustrating ongoing connectivity issues can be, so we always aim to relieve as much of this stress as possible and help bring some resolutions to our owners. It is a joy to hear that Radia was supportive of you, we will be sure to pass the kind words you have shared onto her.
If you do need any further support from us, please do not hesitate to reach back out to us at your earliest convenience, we'd be more than happy to assist you.
Kind regards,
Aidan
Polestar UK
Wish I could give zero stars - review number 2
I posted a review here on 12th January 2026 entitled 'wish I could give zero stars' following collection of my Polestar 2 by Polestar on 9th January 2026. My review summarised 4 years of painful ownership.
I exchanged emails with Polestar in November 2025 confirming that I would not be keeping the car which they confirmed advising that they would update their records accordingly and arrange collection. The agreement was settled in full in December 2025.
On 1st February 2026 I received a letter from Polestar stating that my final balloon payment was due 26th February 2026 and to make sure I had funds in my account to cover the payment!!
I replied demanding they update their records accurately and demanding an immediate apology for yet another mistake. I sent the email to their UK MD, CEO and the department who sent the letter in error. I've not received a reply. They do, however, seem to respond to these reviews.
What a Mickey Mouse outfit.
February 4, 2026
Unprompted review
Reply from Polestar UK
Hello Steve,
Thank you for providing us with further feedback regarding your experience with Polestar over your ownership period. We do apologise that you seem to have received a confusing email regarding loan payments on your vehicle from your finance provider.
You will have received this communication directly from your leasing company. Sadly, we can't access their systems to be able to see why this was generated incorrectly. We have passed your complaint across and flagged this to them for you as well. We are sorry that you are still chasing a response from them. However, should you need it their direct contact information can be found here: https://www.polestar.com/uk/support/contact/
We always make sure to reply to all reviews here to acknowledge any feedback given by our customers, helping us further investigate and understand any complaints or open queries with our support team that we can turn around.
Kind regards,
Aidan
Polestar UK
Glad it’s a lease car so I can get rid of it - UPDATED
Thankfully, my Polestar 2 is on a lease, so I can get rid of it in 18 months. Technical problem with car moving forwards without accelerator being pressed - seriously! (Recovery bloke said mine wasn’t the first Polestar he’d seen with this). It needed a ‘software update’ to sort it according to garage! Also, car continually fogging up inside. I’m now a year and three garage trips down the line and it’s not yet fixed. Getting a garage appointment is approximately 4 - 6 weeks to book. I’m driving a £55k car where the ventilation is worse than the 1980 Ford Cortina I used to own. I put a message to Polestar to ask for a temporary loan car (I’m winding windows down to be able to see). No response for two weeks, then a request for my address (which I gave straightaway) - and then silence in response from them. Tyre pressure sensor and boot light are now faulty, but I would need to book for them weeks ahead and take yet another day off work. The lack of garage availability means I’m just ignoring it, checking with a pressure gauge and using phone torch. So, a nice enough car to drive, but significant faults and absolutely lacking in garage availability means I’m not going to lease another one and I’ll be glad to get rid of this one.
Updated following reply from Polestar on 4th Feb
Hi Aidan
Thanks for your response. Ironically, the car is in the garage today. My original customer service ticket was on 7th January. Disappointing that a customer service request gets nothing in a month aside from a request for my address, whilst a Trustpilot review gets a response in a few days. Looks similar to other people’s experiences.
If the fogging issue isn’t fixed today I’ll probably end up having to take your courtesy car offer (which presumably I’ll end up paying a daily insurance waiver on), but the tyre pressure and boot light issues I’m going to live with. Appreciate that this isn’t your issue, but feedback (as a customer) is that Polestar should put more resource into direct customer service, and less into responding to public reviews.
Thanks again for response though, and like I say, I appreciate that this isn’t your issue, it’s Polestar’s, as a company.
Ken
February 1, 2026
Unprompted review
Reply from Polestar UK
Hello Ken,
Thank you for taking the time to provide us with feedback of your experience with your Polestar 2 and our customer support.
We always aim to provide a swift and effective level of care to our customers, and hope that this extends through to the service offered through our approved service points. We are really sorry to read that the service you have so far received from your local service point has not found a resolution as yet.
We would like the opportunity to assist in rectifying this issue for you, as well as looking into your request for a courtesy vehicle. So that we can achieve this, we have sent you a request for further information; this will allow us to locate your case on our system.
Once again, we do apologise for the frustration caused here, and we do hope that we can help reinstall some faith in the Polestar brand over the remainder of your time with your vehicle.
Kind regards,
Aidan
Polestar UK
Shocking reliability Polestar 3
Took delivery of our Polestar 3 in Sept. Super excited as first electric car but that’s when the problems started, day one! Firstly alarm kept going off randomly, not helpful at 3am and neighbourhood equally unhappy. Also noticed that we were unable to engage Pilot Assist and many of safety systems not working. Vehicle recovered to garage but not easy dealing with 4+ companies inc recovery and Volvo dealership.
Vehicle returned fixed. Or so we were told but alarm went off within 2 hours! Pilot assist working though. Had an email from Polestar support asking if all ok, replied no but never heard back despite numerous reminders!
Shortly after the onboard charging unit failed for the first time. Vehicle recovered and back to garage to be fixed. Alarm still going off unless we changed the sensitivity setting every time we left the vehicle. Vehicle returned but within weeks charging unit on car failed again. If you look online both charging unit and alarm failure are well known issues which it would appear Polestar have no fix for other than fit another faulty part!
Vehicle has been in garage for c2 months as parts not available. On the basis the vehicle isn’t fit for purpose, let alone supposed to be a luxury SUV at £85k(!) we’re rejecting the vehicle. Such a shame as vehicle is great when it works, let down by shocking reliability and very poor customer service.
September 24, 2025
Unprompted review
Reply from Polestar UK
Hello JD,
Thank you for taking the time to provide us with feedback regarding your experience with your Polestar 3. We would like to apologise to you for the unfortunate difficulties you have had, and the subsequent disappointment that this has caused.
We always aim to provide our customers with the highest possible quality of product and service here at Polestar and are keen to turn this around with you.
We have sent you a request for further information, so that we can locate your account on our system. We do hope that we can help support the retailer who have your car currently and bring your case to a close in the best way possible.
Kind regards,
Aidan
Polestar UK
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Disgraceful and dismissive customer service – Polestar Wilmslow
Updated: they claimed I gave the wrong email address, but the staff took my phone and sent himself an email from my account to his phone. So he had the right email address . So this excuse is not acceptable .
I visited the Polestar showroom in Wilmslow to look at the car and discuss changing my current vehicle, as mine is now 3 years old. I was polite, clear about my interest, and genuinely considering a purchase.
The salesperson couldn’t have been less interested. He didn’t bother to explain the car, show me the car, didn’t discuss options, didn’t look up prices, and acted as if I was an inconvenience for simply being there. I felt completely dismissed and judged.
This was by far the worst dealership experience I’ve had. Other brands treated me with respect and enthusiasm. Polestar Wilmslow clearly does not care about customers.
After I pushed for information, he took my email and said he would contact me the next day. He never did. I left the showroom without any basic attention, answers, or professionalism, despite being polite throughout.
This was by far the worst dealership experience I’ve had. Other brands treated me with respect and enthusiasm. Polestar Wilmslow clearly does not care about customers.
I will never return, and I’ll happily take my money elsewhere.
January 28, 2026
Unprompted review
Reply from Polestar UK
Hello Maria,
Thank you for taking the time to provide us feedback of your experience with Lookers Polestar Wilmslow, we are sorry to hear that you felt your experience with them was lacklustre.
We do apologise that you found the team at Wilmslow dismissive; this is not acceptable to us and we have fed this back to their management. We wish for all our investor partner staff to provide an attentive and tailored experience for all customers.
Regarding the lack of contact after your visit, their team have made us aware that they did attempt to contact you on two occasions. However, they received bounce back emails when these were sent, suggesting the email provided was incorrect. If there is a different contact email address you wish for them to use please do not hesitate to let us know, as with your approval we can pass this across to them.
The team would love to welcome you back to the Wilmslow Space. Alternatively if there is another partner you wish us to suggest please let us know. We remain here to help however we can.
Kind regards,
Aidan
Polestar UK
Emily on the Polestar chat was great
Emily on the Polestar chat was great, helpful with the information requested, giving various options and links to assist in my inquiries into reprogramming vehicle keys. And off the back of the advice given, I now have the vehicle booked in to get the work completed. Well done Polestar (moreover, Emily), quick and efficient.
January 30, 2026
Unprompted review
Reply from Polestar UK
Hi Zak,
Thank you very much for this kind review of our team member Emily, we will be sure to pass this onto her.
We do understand that the process of getting your vehicle keys reprogrammed can be a long and frustrating process. It is wonderful to hear that Emily was able to give you multiple ways in which to help you with sorting this, and we are happy to hear that your vehicle is now booked in to get this completed.
If you do need any further support, please do reach back out to our team at your earliest convenience, and we would be happy to support you.
Kind regards,
Aidan
Polestar UK
Unfair Charges!
After owning a new Polestar 4 since September, a week ago all the rear lights failed. After a call out from Polestar assist I was informed the car would not be recovered but to drive it to North Wedt London Garage. A courtesy car was provided only if I took an insurance with £1,000.00 excess, regardless whether it was windscreen, tyre, etc. Or I can take out an insurance for £50 excess at £15 a day. Car was looked at 5 days later and fixed under warranty (total 7 days) I do not understand why I should be expected to pay for use of a courtesy car when it was the fault of Polestar?? I have never paid for courtesy cars with previous cars, especially one that’s only 4 months old!!
January 30, 2026
Unprompted review
Reply from Polestar UK
Hello Julie,
Thank you for reaching out to us to provide feedback of your experience when taking your Polestar into Volvo Cars North West London. We do apologise for the undue frustration that has been caused by the courtesy car cover.
As you have mentioned within your review, the insurance cover for courtesy vehicles at any Service Point comes with some option extras depending on the car and the service point in question. The optional cost of £15 a day mentioned here is to reduce the excess cost for the insurance. This is an optional choice and is not a mandatory payment for a courtesy vehicle, and the loan of the car itself comes with no charge. As the manufacturer, we do sadly have little impact over these options offered by third parties and any Volvo service centres.
We do apologise that you feel the insurance excess is too high in the case of damage to the vehicle. Insurance excess for courtesy vehicles is a common practice for many hire car providers, however, please rest assured that the option to reduce this was not a mandatory cost.
We do hope that we can help improve your sentiment regarding Polestar and our level of service in the coming months.
Kind regards,
Aidan
Polestar UK
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