Polestar UK Reviews 656

I made the switch to an EV with a Polestar 2 provided by Polestar Sheffield. My expectations have been surpassed. The whole process was simple and I was kept up to date with progress by Dom and Elijah who were attentive and passionate. The handover was seamless and the car had been charged for me. I am now a complete EV convert, the Polestar 2 is fantastic, smooth, refined and so easy to use and the app just adds to the great experience of owing one. I am delighted with my choice and look forward to keeping the car for years to come

Bought a pre-registered Polestar 4 last week and have had one of the best buying experiences. Had to contact support via chat today so clarify a concern over the in car data. The chat support person could not have been more helpful and assisted me. If this is the ownership experience of Polestar I’m disappointed it’s taken me this long to buy one.

I've been quite happy with my Polestar until now. I had a puncture 150 miles away from home and while I would have been happy to go and collect my car from where it happened they left me waiting for almost a week saying they were getting a sign off for it to be returned. A useless contact centre that just delay the inevitable telling you about their own approval processes. Needless to say I'll get the train and pick it up myself.

Had a very quick response and resolution to an issue with the sound system that I raised over the chat with Emily. Was experiencing a tinny interference when playing songs or listening to the radio and really noticeable when rear sensors were engaging. Was talked through an infotainment reset which seems to have resolved the problem

I was interested in buying a preowned Polestar 2 and went in to my local 'showroom' to find out a few details and, importantly, with the model I would like, would I have to pay the Luxury Car Tax......No one really knew!!
Thought I'd check with Polestar UK Customer Support. Even worse! I rang 3 times and was told the UK sales department would ring back with an answer to my question, Nothing!! I got a 'phone call the next day from my local 'showroom' asking me what I wanted. I told them I had already asked and they didn't know! I was then e-mailed a gargled answer which did not answer my question, by their 'Transaction Manager'.
My question was: If I purchase a pre-owned, Polestar 2 Long Range Single Motor MY2026 from 2025, in April 2026, which appear to come with the Prime pack as standard, and are currently at a ‘list price’ of £49,160, will I have to pay the Luxury Car Tax if I have the ‘standard’ car with any other colour than Vapour.
Simple question, easy answer, Yes/No.
NO ANSWER, so Bye, Bye, Polestar......A lesson in how not to sell a car!

Before we purchased the vehicle in November 2024, we contacted Polestar about an extended warranty and were told it was not yet available but would be soon. With seven months of standard warranty remaining (until June 2025), we were reassured that this would be sufficient time for Polestar to introduce an option. I contacted Polestar monthly for updates and was eventually told in May 2025 to register my interest by email, which I did. I was assured I would be contacted as soon as the extended warranty became available. I continue to check regularly, but no information has ever been provided. We had a problem in April 2025 and the repair was paid in full.
On 5 January 2026, a second major issue occurred: the heating system failed, and the car would only charge slowly on a DC charger. My husband, who has fibromyalgia, uses the car daily, and sitting in –11°C temperatures for an hour just to reach 70% charge had a significant impact on his health. We waited a week for a booking, and we are now facing a £4,700 repair bill.
We were told by Volvo that no courtesy car could be provided because the required part is on back order until at least February, with no confirmed date. Polestar did offer a courtesy car at one point, but it never arrived, this was then cancelled without our knowledge. After hours of phone calls and contradictory emails—some suggesting the repair might be fully covered—we were then informed that we must pay 50% of the bill because £2,500 had been deducted for a courtesy car that we never actually received. The car has now been off the road for over three weeks. I have spent 11.5 hours on the phone trying to get clarity. We have owned the car for only 16 months and driven 15,000 miles; the vehicle itself has just over 25,000 miles on it.
I was travelling 100 miles a day to get my husband to and from work, we had no choice but to purchase a £500 diesel runaround. After tax, insurance, MOT, and four new tyres, we are already close to £1,000 out of pocket—and it costs £58 a week to run. Going from a premium electric vehicle to a £500 stop‑gap car is frustrating, embarrassing, and only fuels the anti‑EV narrative. Meanwhile, we are still waiting to hear what Polestar will cover under goodwill. Promised call‑backs do not happen, and each new email seems to contradict the last. We bought this car in good faith and were repeatedly assured that an extended warranty would be available. Had we known otherwise, we would NOT have purchased it. Had the extended warranty been available as promised, I believe we would have had a courtesy car and the repair covered in full.

At this point, I do not know where else to turn. I am asking whether Polestar can offer a buy‑back or provide another form of meaningful resolution.

Any assistance or direction you can provide would be greatly appreciated. If there is someone within Polestar who can help resolve this situation, I would be grateful if you could pass on my details

My first car was a Polestar 2 and I loved it so when the time came it was a no brainer to upgrade to the 4. That car broke down after 8 days and now 3 months on I'm no closer to getting it back.

The customer service team are appalling. Repeated broken promises, nobody taking responsibility, lying and gaslighting and passing the buck.

I honestly thought I'd continue buying every new model they released for the rest of my life but now I cannot wait to be rid of them.

Update on my post from 7 January ...

Despite Polestars claim sorted my car remains still at Polestar and never been collected.

It gets worse I am now being demanded by the hire car company to give back my car.

I have never wrote a bad review in my life - a brands vision and mission I really bought in to and was excited to own.

It's like finding out Father Christmas is a serial killer ...

Delivery of my P* 4 was delayed twice, each time having taken time off work to wait at home for my delivery this was never completed. Promised another delivery on the afternoon, planned in with work, it arrived at my house on the morning with no one in, it was then dropped off at work where I was unable to complete a proper handover or have a thorough inspection of the car. Turns out there is a scratch on the wheel rim that has been coloured in with pen, I can only assume a tyre change and a scratched rim is the reason for my delay. No offer of an apology for the damage or acknowledgement, even after stating to the handover guy there looked to be a few defects to the vehicle he said this was marked on his app which I saw him do, Polestar send me a blank report saying there was nothing mentioned. I was offered £150 for a meal out as an apology, I have been requesting this refund since the start of December and it has apparently gone through their systems on the 23rd December and the transaction has been made. Well, it hasnt I have no refund, polestar customer service are fobbing me off saying that it is being processed. How long do you need to process a simple refund for compensation? It's been almost 2 months.
the car has some good features, its quick and nice to drive but the doors don't open reliably when you walk up to them, they have had both mine and my small children's fingers trapped in the handles on multiple occasions. The car doesn't recognise the key and randomly changes you to a guest profile. sometimes the climatisation works sometimes it decides it doesn't want to, sometimes the heated steering wheel comes on and the seat other times just one or none. they still haven't released a digital key for android despite it being a google system and it being promised. Any why is there only 1 climate option on the car, why cant you set more than 1 departure time?

Lets not even start on the customer service team, who told me there has been a bank holiday and weekends which have delayed my refund being processed. One person (Laura) will tell you one thing and another (Sam) will tell you something else. Zero trust or faith in this company, god forbid anything serious goes wrong. Imagine if they collected a broken down (software malfunction) vehicle and then lost it and couldn't find it for the owner. Oh wait that has happened, just check on the polestar 4 owners group on facebook. Disgrace of a company and appalling service.

Polite, helpful, prompt and knowledgeable.
Very happy with our Polestar 2 also.

I’ve had the Polestar 3 for just over a year. In that time, I’ve realistically driven it for around four weeks.
The rest of the year? Spent in the service centre.
During ownership the car suffered from over 30 separate faults, leading to months off the road while issues were investigated and (often unsuccessfully) repaired. The experience with both Polestar and Lex Auto Leasing has been incredibly disappointing — poor communication, slow responses, and a complete lack of urgency given the severity of the problems.
Which is a real shame, because when it does work, it’s genuinely the nicest car I’ve ever driven. The design, comfort and driving experience are excellent.
Sadly, none of that matters if the car can’t be relied upon. Ultimately, Lex Auto Leasing have agreed to take the vehicle back two years early, which says everything.
I’m now switching to a BMW i5 Touring and hoping for a far less stressful ownership experience.
A stunning car on paper — but in reality, completely unreliable.

Hi Aidan,

Like others on this site, I feel completely let down by Polestar. If Polestar is genuinely sorry for supplying and advertising a vehicle that has proved to be unfit for purpose, then a meaningful response would be to refund the last year of lease payments at £450 per month.
Instead of driving the Polestar 3 I was paying for, I spent much of that time in mid-range Enterprise hire vehicles. Those vehicles would have cost significantly less to lease than the Polestar 3, yet I continued to pay full lease payments for a car that was repeatedly unavailable and unreliable.
The vehicle is being collected this week by the lease company directly from the garage, as it has once again broken down.
I look forward to hearing how Polestar intends to resolve this properly.

Significant problems with arranging delivery / collection of new Polestar 4.
Online I have received a digital key, VIN number, a delivery estimate of "early December".
To date no car.
I have contacted 2 X staff members using recommended online chat. Each time promising to "contact back with update" no reply.
I then moved on to the branch in Glasgow where delivery requested for. Over 2 week period I have spoken to 2 sales team members and manager, each one promising to call back; but never calling.
I can't think of any possible excuse / explanation for this level of poor service.

First class service, helped me take "ownership" of my car, all done within 15 minutes, very happy customer.

Buy a car with the right support infrastructure!! Not a Polestar.

I have had my P4 for 5 months, it's had it's niggles throughout, but today it had to be recovered due to a break issue, Polestar roadside assistant deeming it unsafe to dive. Considering it's a £79k car, you would expect aftercare post recovery to match the price tag.

Polestar left me 40 miles away from home for over 6 hours. They eventually booked a hire car for me, but for the following day and would not give me a straight answer or any updates across 7 calls totaling to more than 3 hours call time.

Some CS reps even said on the calls that they don't follow up the onward journeys and would not provide me an update, "I just had to wait". I only found out the hire car was incorrectly booked when I called the hire car company directly.

When Polestar acknowledged the issues with the booking, they then booked me a taxi to get me home saying it would be 15 minutes. It turns out they didn't book it for a further 40 minutes leaving me in the cold throughout!!!

Electric cars have teething problems, yes, but on the back of these expected issues should be above par customer service to support a customer database they are desperately trying to grow. Polestar could not even provide sub par CS.

I will never buy a Polestar again and will have them removed as a car option within my organisation while ensuring other companies I interact with hear about this laughable experience.

I strongly advise you to look at other car options: Tesla, Porsche, Audi, BMW who have the infrastructure to support potential and highly probable electric car problems.

Don't ever, ever, get a car from Polestar. I have one on lease and the experience has been nothing but awful from the start. Not because of the vehicle, but because of the customer service. The latest debacle has left me, in effect, £800 out of pocket. The car has been off the road for 2 months due to an AC charging issue, a fault with the car. I am continuing to pay £800/month + vat for those 2 months only to supplied with car that cost half that amount to lease from the same people. Now the car has come back, a rear window does not work, but I daren't put it ion the garage as god knows when I'll see it again. It's been a farce.

Had a query re post delivery fitting of a towbar. Answered instantly with clarity.

A few years ago, at the UK’s largest sustainable business event, I met the person responsible for designing the Polestar. He spoke passionately about a future where every single component of the car would eventually be cradle-to-cradle and carbon-neutral.

That vision stayed with me. I have owned several prestige cars and most recently three Teslas, and I was genuinely excited to finally take delivery of my first Polestar.

Sadly, the ownership experience has fallen far short of expectations.

DELIVERY:
Scheduled for 2pm. Arrived at 7pm
Delivered in a dark, wet lay-by
Centre console damaged on arrival
Signed for as damaged and still not addressed

SERIOUS SAFETY INCIDENT:
Within days of delivery, my five-year-old daughter screamed as we walked past the car

With the key in my pocket, the flush door handles retracted automatically

They clamped shut on her hand

This was frightening and wholly unacceptable from a safety perspective

BREAKDOWN & SUPPORT FAILURE:
Two weeks into ownership, while driving on the motorway, a warning appeared stating the car “will not drive”

I contacted Polestar support immediately

I was repeatedly told it was nothing to worry about and that it was safe to continue

Despite not being convinced, I asked support to stay on the line until I reached my destination, a manor hosting a corporate event with tightly scheduled meetings.

I parked outside the main entrance. When I attempted to leave, despite prior assurances, the car would not drive. It then locked me out completely.

RECOVERY HANDLING:
I was assured assistance would arrive at 12:34pm

At 12:45pm I was told the technician had cancelled

New ETA of 2:30pm which was also missed

This pattern continued throughout the afternoon

By early evening I was told recovery would arrive at 7pm. After a full day of missed and cancelled ETAs and repeated reassurances that someone would be with me shortly, I had no confidence left. I left the vehicle and took a taxi home.

I was left at the venue for nearly six hours after the event had ended, repeatedly waiting for recovery that never arrived. What was already a stressful situation became a complete and unnecessary waste of an entire working day. I also missed important meetings and a significant event scheduled for that afternoon.

The car was not recovered until the following day and has remained with the dealer ever since.

THE WIDER CONCERN:
I have now driven more miles in the courtesy car than my own Polestar

Communication and follow-up have been extremely poor

I was later told the car was safe, despite the obvious risk had this occurred on a busy road

I have made numerous calls and sent multiple emails. The contrast between Polestar’s marketing vision and the reality of its aftercare could not be more stark.

I am sharing this publicly not out of frustration, but because every private route I have taken has failed. I bought into the vision and values of Polestar, but the ownership experience has fallen far short of what a premium, safety-led brand should represent.

I would welcome direct contact from someone senior enough to take ownership of this properly and address the time, disruption and safety concerns caused.

When I first received the car, I told people it was better than Tesla. Right now, based on safety and support alone, I would not recommend Polestar - it's now over a month since the main incident and I still do not have my car! ...

A real shame. The vision deserves far better execution.

Many thanks to Filip at Cribs Causeway for my new purchase, 3 performance, plus, pilot in thunder. Fantastic Christmas present. The car is amazing and after thinking my xc90 was the best car I’ve ever owned, I’m now over it. The transition to EV was a bit daunting, turned out to be fine. Massive thank you to Filip and the polestar team for handling the purchase.

Contacted Polestar support over the Christmas period whilst on holiday in a remote area with glass in the side wall of the tyre. From start to finish the service was polite professional and prompt. They helped me with recovery once nearest Polestar appointed agent and recovered the car there when requested without any issues.
Managed to source a replacement tyre particularly impressive as everywhere else had no stock until new year leaving me stranded.
Support followed up and checked that everything had been organised.

Purchased second hand polestar 2 through polestar choices. They make a lot of promises about the quality of their second hand cars and the checks that they go through.

It costs a couple of thousand extra but seemed worth it for the level of service and warranty promised.

However as soon as I got the car I realised that it had a faulty parking sensor. It took weeks to get the issue resolved and plenty of wrangling from the dealership that supplied the car over who would pay for the repair. It’s not covered under warranty as there was a chip in the sensor causing the issue, they clearly new about it but sold it on to me regardless.

Customer service literally takes weeks to respond to any correspondence.

Also had one tyre on the verge of needing replaced. When it got its initial assessment the garage did a health check and flagged the tyre as needing replaced, this was less than a month after purchase.

Also didn’t notice till a friend pointed out to me that the headrest was weird on the front passenger seat. How I didn’t notice this when I purchased the car I’ll never know but it turns out it had been jammed in back to front. Christ knows I’ve tried but I can’t get it out to put the right way around.

Overall a very disappointing experience.

Update,

got a disappointing response from polestar as seen below. Yes the parking sensor was fixed but the issue of the tyre and the headrest that remains jammed in back to front has been ignored. So no it has hasn’t rectified the situation, just one aspect of it.