I have just taken delivery of my new Polestar 2. I've been having an issue with the Mobile App so contacted their Customer Care Team through the online chat. I was being dealt with by Liam, who was ve... See more
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Review summary
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Reviews shaping this summary
Polestar 4, four months in. Brilliant car, excellent fit and finish. Performance (LRDM) phenomenal. Software not perfect - speed recognition abysmal, but a first world problem. Had an issue with air... See more
Company replied
I made the switch to an EV with a Polestar 2 provided by Polestar Sheffield. My expectations have been surpassed. The whole process was simple and I was kept up to date with progress by Dom and Elijah... See more
Company replied
I recently took ownership of a used P2. I bought through a dealer and with that the previous owner had failed to transfer ownership. Anyway I contacted polestar through their online chat and it was tr... See more
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Company details
Written by the company
Polestar cars are a new form of electric performance. One defined by minimalistic design, technological innovations, sustainable solutions, and a complete lack of compromise.
Contact info
United Kingdom
- www.polestar.com
3.3
Average
656 reviews
Replied to 96% of negative reviews
Typically replies within 48 hours
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3 months of complaints for an unsafe…
3 months of complaints for an unsafe car, and still not a courtesy call from polestar, am I expected to take days off work every time the airbags fail ?
December 22, 2025
Unprompted review
Reply from Polestar UK
Hello Daniel,
Thank you for providing us with further feedback regarding your case with us, we are deeply sorry for the lack of communication that you have received so far regarding this case.
You should have already received an email from us regarding next steps towards the best resolution for you, as well as an offer of a goodwill gesture to help with your current experience. If you do need to speak with us urgently or have any questions, the team are available on 08081348372 or let us know and we can arrange a call back.
We will continue to work with you to rectify this situation in the best way possible for you, we do hope that we can instil some faith back in Polestar and our support.
Kind regards,
Aidan
Polestar UK
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Customer Service- No personality, sticking to the 'processes', no attempt to make a customer happy, unreasonable process to report issues.
Customer Service - No personality, sticking to the 'processes', no attempt to make a customer happy, unreasonable process to report issues.
After 7months of owning a 3 Plus Performance I got a puncture. With no tyre/wheel protection, I took it to my local KwikFit to find that there was no locking wheel nut key ever supplied with the car. After many emails (after livechat failed to respond quick enough each time (x3)) they have stuck their ground to say I didn't report the 'key' missing with 48hrs of delivery. "you signed to say everything was present on delivery, so we have to abide with our processes".
For the sake of a corresponding key, or set of new wheelnuts with removal of old ones, why couldn't Polestar improve their service to customers by providing a minimal reimbursement or service to fix THEIR error (not mine, as how am I to fully inspect the car within 48hrs, down to something the size of 50p piece?!)
By the way, it took 3 weeks to get the tyre off as I refused to pay Volvo Preston £628 for labour, nut set, new tyre and VAT.
Shame, as the car is fantastic in almost all areas.
RESPONSE TO REPLY
And that reply is exactly why Polestars Customer Service is poor. It's not about processes and signing legal documents. It's about doing a little extra to keep customers happy!
Yes! I signed the mobile phone digital document in minute printed format. Yes! I didn't do a thorough check of the car to make sure Polestar delivery team did their job properly. BUT, what are Polestar prepared to do? Nothing! Review their handover procedure/allow more time to find missing components and report/be quick to help customers, for little cost, to retain brand reputation? NO!
December 18, 2025
Unprompted review
Reply from Polestar UK
Hello Chris,
Thank you for taking the time to provide feedback. We are disheartened to hear about your negative opinion of our service level, this is never how we want our customers to feel.
When it comes to handover of your vehicle, our delivery team provide you with a document with checks to make sure all the necessary parts are with the vehicle. Although we appreciate that any new car hand over is an exciting time, it is important to thoroughly check and read all documents before signing. This helps us and our customers make sure they are reassured and can identify any anomalies or indeed missing items.
As we have mentioned, because you signed this handover document, it makes it very hard for us to be able to see that a missing locking wheel nut key wasn’t present at the time of delivery. As such we unfortunately would be unable to just cover a replacement for this part 7 months after handover.
We do understand and apologise for the frustration this has caused you. Please do reach back out to us directly if you have any further questions during your ownership.
Kind regards,
Aidan
Polestar UK
🚨 THIS IS NOT A PREMIUM BRAND
🚨 THIS IS NOT A PREMIUM BRAND — IT’S A BROKEN SYSTEM 🚨
I am a Polestar 2 Plus owner, and this has been one of the most stressful and damaging consumer experiences I have ever had.
At over 51,000 miles, I am still unable to properly use Polestar’s app, which does not recognise me as the owner. Because Polestar operates through an app-only system, this failure has meant I could not book mandatory services, leading to missed service intervals, loss of service history, depreciation, and ongoing vehicle issues.
Polestar’s customer service is all apologies and no action. I was repeatedly told the issue would be escalated to an “international/global team” — nothing ever changed. Weeks turned into months. The problem remains unresolved.
Meanwhile, the car has deteriorated: mechanical noises, interior parts breaking, charging components weakening — all while Polestar refuses to accept responsibility for the consequences of their own system failure.
This is not how a premium EV brand should operate.
If the app fails, the car fails — and Polestar leaves the owner stuck.
I have suffered financial loss, extreme stress, and ongoing inconvenience, and I am now forced to pursue resolution through the Motor Ombudsman.
Polestar: if you are reading this, you need to contact me and resolve this properly.
To prospective buyers: please understand that behind the marketing and design, there is a deeply flawed ownership and support system. Once something goes wrong, getting real help is incredibly difficult.
Think very carefully before buying.
December 15, 2025
Unprompted review
Reply from Polestar UK
Hello Muhammada,
Thank you for providing us with feedback of your experience with Endeavour Volvo Romford – we would like to apologise once again for the frustration that you feel.
We are sorry that the Polestar App on your phone would not allow you to book a service. However, you are still able to book a service by speaking with the team you purchased your car through or contacting any one of our service points directly, something we have also offered to assist you with on multiple occasions.
We have reached out to you via email this morning to clarify our final stance on this case as the manufacturer; and to confirm we are happy to support with any Motor Ombudsman case that we receive, however we would recommend addressing this to Endeavour Automotive, as they hold the contract of sale for your vehicle.
We have made sure to pass your concerns onto Endeavour’s management team and if you prefer to raise a complaint with them directly, you can do so here: https://www.endeavourautomotive.co.uk/site/complaints-procedure/
Once again, we do apologise that we could not reach a suitable outcome with you, we hope that you do manage to come to a resolution with Endeavour Automotive.
Kind regards,
Aidan
Polestar UK
Shocking service
Latest update: Polestar have responded to my e-mail dated 07-Dec but only because someone at Polestar read my negative review. Polestar: it shouldn't take a negative review to get you to respond to customers. This is a bad reflection on your customer service and you deserve negative reviews for as long as you choose not to respond to e-mails in the first instance. Now, In your e-mail response, you requested that I should restart the infotainment system and for this a link was provided. Using this link, I was taken to one of your help pages and this was the text:
"Restarting the displays
You can restart the displays using specific buttons on the steering wheel.
If you are having problems with the displays, such as a display freezing or the vehicle not being able to connect to the internet, you might be able to resolve these issues by restarting them.
To restart the displays, the vehicle must be at a standstill and not moving."
This said, there's no mention above that the camera warning systems are connected to the infotainment system and besides, you never fully responded to my question, which is where are the rear side cameras because the warning is very specific. There are rear facing cameras on the door mirrors and also a rear camera for the rear view mirror.
Reply to Polestar response: No, you have not sent a request for further information but I can give you a case reference, which is #01927221 Polestar sent me on 07-Dec regarding my last submission.
I have previously owned a Polestar 2 (which was a good car with no problems to report) and now have a new Polestar 4 (since April of this year) and have experienced a number of issues with the car's software. The latest issue I have been experiencing is a repeating dash warning saying the rear side camera is blocked, consider cleaning. As far as I'm aware, there is no rear side camera. Having reached out a number of times to Polestar customer support, including the rear camera issue, I've never got a response, just an automated email with a case reference and to say they are looking into my query. Given the cost of the car, this is not the expectation in terms of service. What's the point of having people in customer support if there's no support?
December 7, 2025
Unprompted review
Reply from Polestar UK
Hello Paul,
Thank you for providing us with feedback of your experience with your Polestar 4, and the subsequent support you received. We would like to sincerely apologise that your email has not yet received a response.
We always aim to respond to our customers’ queries as quickly as possible, so we are sorry that this has not happened for you. So that we can locate your email and account on our system, we have sent you a request for further information.
Once we have this information, we will make sure that your case is picked up as soon as possible. Once again, we do apologise that this has not yet happened; we do hope that we can rectify this situation for you, and help improve your view of Polestar and the support we provide.
Kind regards,
Aidan
Polestar UK
Awful customer service
I ordered a Polestar 4 on the 7th November and was told that the pre-configured car would be available for delivery by late November.
After some initial issues placing the order - the local dealership couldn't claim credit for the sale as I'd had to order it online, so they said they couldn't help with any queries or delivery - the 'to do' list on the website was quickly completed at my end.
Polestar offered to deliver the vehicle on the 28th November, but I had meetings that day so I elected to have the car delivered the following Tuesday, 2nd December.
Late in the afternoon on the 1st December, I received an email to tell me that there was a problem with delivery and that I should hire a car which would be reimbursed. The email also offered to pay for a meal up to the value of £150.
I am now sitting here (on hold to Polestar with a wait time of up to 60 minutes) having been told again this morning that I would receive a call back.
I have called and emailed numerous times in the past 2 weeks and having spoken to Ritik, Daisy and Hamzah, I have been promised that they would all 'speak to the delivery team for an update and come back'.
There has been ZERO proactivity in sorting the issue and getting the car delivered. I have even reached the point of asking if I can go and collect the car, but they are either unwilling or incapable of telling me where it is!
I would cancel the car and opt for a different manufacturer but this would only mean waiting longer to get into a car - although at this point I'm beginning to wonder!
I can honestly say I have never experienced such poor customer service from any company.
I don't want a meal paid for. I want a car delivered!
WHY CAN'T SOMEONE GET A CAR FROM ONE PLACE TO ANOTHER? The UK is a very small country!!
December 16, 2025
Unprompted review
Reply from Polestar UK
Hello Kevin,
Thank you for taking the time to provide us with feedback on your experience with Polestar. We are sad to hear about your delayed vehicle delivery, and we do apologise for the frustration this has caused.
We know that the delivery of your new vehicle is an exciting time, so we are very sorry that this excitement has turned into disappointment for you. This is never the level of service we aim to provide, and we are working with our delivery partners to resolve this for you.
We can see that a delivery date of the 30th of December has now been offered to you. We do hope that this development has brought you some reassurance. We are happy to support you with your chosen hire car cover in the meantime.
Once again, we do apologise for the frustration that has been caused here, we do hope that we can restore some faith in our customer support going forwards.
Kind regards,
Aidan
Polestar UK
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Polestar 3 Issues
Polestar 3 at John Clark Volvo in Aberdeen for 3 weeks under warranty with polestar due to changing issues found during recall of the bumper wiring harness, AC changing not working, wireless charger not working, rear door handles not retracting in.
I have not been given a hire or replacement car the entire time, apparently Volvo they have been contacting Polestar for 3 weeks regarding providing a car or approval of hire car and Polestar have not got back to Volvo to advise
at current I have a 6 month old baby we cannot transport around due to no car. the parts for the repair are on back order - no date provided for the parts form Polestar to Volvo
I think the polestar 3 has some inherit build and software issues judging from the other polestar 3 reviews, in addition the servicing network is though Volvo and Volvo and polestar do not seem able to communicate.
considering the polestar are/were quite upmarket car brand, Im afraid they are far, far from it as I can assure you this levels service and car issues do not occur with other upmarket brands
@polestar this review could be turned positive if issues are resolved in a timely manner and comms engaged
December 15, 2025
Unprompted review
Reply from Polestar UK
Hello Declan,
Thank you for taking the time to write us feedback of your experience with Polestar and John Clark Volvo; we would like to sincerely apologise for the delay in getting your vehicle rectified and back to you.
We do understand the frustration that has been caused by this delay, as well as the confusion surrounding hire car cover during this period. We have arranged for your vehicle to be collected from the Service Point and booked back in to John Clark Volvo, once the part for your vehicle has arrived.
In the meantime, to help support further, we are happy to assist you by covering your DC charging costs during this period. We have sent across some vouchers to you, also please keep your charging receipts for refunding whilst we wait for the part to arrive.
Once again, we do apologise greatly for the frustration caused here; we will continue to support you so that we can get your vehicle rectified as soon as possible.
Kind regards,
Aidan
Polestar UK
Terrible !
Terrible service and cancelled order.
Some blame to Riverside Motor company also but I ordered a car then backed out after driving another vehicle.
I went thru Riverside at Sheffield to cancel my order and get my deposit refunded.
I chased them on at least 4 occasions to ask where this money was and was told e mails were sent etc.
Nothing.
Chased again last week and was told Polestar had not received anything. Riverside said they had sent mails and had called Polestar.
Someone somewhere not telling the truth.
Awaiting deposit back but on this showing, I would not buy one now. Imagine a car problem and getting shoddy service like this. No thanks !
December 10, 2025
Unprompted review
Reply from Polestar UK
Hello Darren,
Thank you for providing us with your feedback regarding your experience with Polestar and our partner, Riverside. We were really sad to read that you have been left feeling disappointed.
We are very sorry for the confusion and delay around receiving your request for order cancellation. As we mentioned previously, we unfortunately have no record in our system for contact from yourself directly, and the contact we received from Riverside was not directly linked to your account or order. As soon as we were aware of this contact, the team quickly actioned this cancellation for you.
Your refund has now been processed and will be returned directly to the account you used to make this payment as quickly as possible.
Once again, we do sincerely apologise for the confusion and frustration caused here. We do hope to welcome you back to the Polestar brand in the future.
Kind regards,
Aidan
Polestar UK
Reply from Polestar UK
Hi Simon,
Thank you very much for taking the time to write us a 5-star review regarding our customer support, we greatly appreciate your kind words.
If you do need any further support, please do not hesitate to get back in touch with us; we would be more than happy to assist you.
Kind regards,
Aidan
Polestar Team
Polestar are utterly useless
Polestar are utterly useless, save yourself being stranded, ignored, problems and in general extremely poor customer service, expensive experience.
I would return the car tomorrow if it wouldnt cost me another small fortune.
Update 15/12/25 - Polestar have had car for a week now and the below response to the review is the only comm i have had!
Update 15/1/26 - Polestar have had car over a month now, starting to wonder if i'll ever get it back!!!!!!!
Update 13/2/26 - had car for over 2 months 🤣. Dont get a Polestar 4.
December 4, 2025
Unprompted review
Reply from Polestar UK
Hello Matt,
Thank you for leaving us a review with your feedback regarding your experience with Polestar. We are saddened to hear that you feel our customer support is poor so far, this is not how we want our customers to feel.
We would love the opportunity to help rectify this sentiment for you. So that we can do this, we have sent you a request for further information. This will help us to locate you and any open cases on our system in order to support.
We look forward to hearing from you and hope that we can work with you to instil some faith back in Polestar.
Kind regards,
Aidan
Polestar UK
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Life threatening Polestar 3… FAULTS
We were supplied with a new Polestar 3 back in April 2025.
It was when the EV (Polestar 3) was delivered the problems began. In our 7 months of ownership the car has been in the main dealer/garage for software faults for 2.5 months.
Polestar just go missing in these instances and don’t return calls or emails, you have to deal with the problems yourself.
Then this week, a fault under the bonnet caused a pyrotechnic explosion removing the bonnet from the car! Luckily we were exiting a car park at slow speed. Obviously thankful this didn’t happen on a motorway.
We now have no car, no idea what happened, and no idea of what happens next.
Why? Because Polestar have buried their head in the sand
Appalling customer service and a car with so many faults it can be classed as life threatening
December 8, 2025
Unprompted review
Reply from Polestar UK
Hello Steven,
Thank you for taking the time to write us feedback of your experience with your Polestar 3, we were very sorry to read your frustrations.
Please do be assured, we are not burying our heads and take any safety concerns very seriously. We have already escalated this and reached out to the Service Point in control of your vehicle’s investigation and our roadside assistance team to ensure we get all relevant details to understand what may have happened here.
Our customer support team did attempt to reach out to you in the meantime; however, we were unfortunately not able to reach you. We have since contacted you via email to confirm that we have started urgent arrangements to get you mobility whilst this case is ongoing.
We do apologise greatly for the experience you have had thus far, and we will continue to investigate this for you.
Kind regards,
Aidan
Polestar UK
I needed to change my delivery date to…
I needed to change my delivery date to an earlier one and thought on the off chance I would ask the Polestar team if they could do anything, not really expecting anything could be done.
I spoke with Liam after a short wait in the queue and he was truly fantastic, he did set my expectations that he would enquire with the delivery team and would let me know if anything could be done.
Within 20 minutes I had an email from Liam confirming that they could change to my preferred date, this mean that I could go on my holiday as planned.
It was a great experience speaking with Liam who was polite, professional and understanding of my situation. Liam then followed up with me a few days later to make sure I had everything I needed. He is a real credit to your team - thank you Liam
November 26, 2025
Unprompted review
Reply from Polestar UK
Hi Richard,
Thank you so much for this glowing review of Liam and his support for you during your change of delivery date; Liam certainly is a star within our team and he appreciates these kind words.
We always want to go above and beyond for our customers, offering the best support that we can in a friendly, timely and professional manner. It fills us with so much pride to hear that Liam was able to look into your request and resolve this for you in a very short timeframe.
We're so happy that we could accommodate your delivery date change, and we do hope you enjoyed a relaxing time on your holiday. If you do need any further support, we are always happy to help you; welcome to our Polestar family!
Kind regards,
Aidan
Polestar UK
I had a query about tracking my vehicle…
I had a query about tracking my vehicle on its way from build across the world. It isn't possible but the person I spoke to gave me loads of other helpful information. He was both informative and a pleasant person to talk to.
November 29, 2025
Unprompted review
Reply from Polestar UK
Hi Ian,
Thank you ever so much for giving our customer support team a 5-star review, we really appreciate your kind words.
We always aim to provide our customers with all of the relevant information when can offer. We do apologise that we couldn't give you the exact answer you were looking for, but it is wonderful to hear that our customer support team member was able to offer you some further information that was of help to you.
We do hope that you are looking forward to your new Polestar, we are very happy to have you as part of the Polestar universe. If you have any further questions or need support, please do not hesitate to reach back out to us at your earliest convenience.
Kind regards,
Aidan
Polestar UK
Spoke to Jon via webchat
Spoke to Jon via webchat. Very helpful, supported me in resolving the issue. Great service.
November 27, 2025
Unprompted review
Reply from Polestar UK
Hi Sean,
Thank you ever so much for taking the time to write us a 5-star review, we greatly appreciate it.
We always aim to provide a helpful and responsive level of customer support, so it is wonderful to hear that Jon was able to assist you via our Live Chat function; we will be sure to pass this kind review not him.
If you do need any further support, please do not hesitate to reach back out to us; we would be happy to help you.
Kind regards,
Aidan
Polestar UK
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Sam is amazing
November 26, 2025
Unprompted review
Reply from Polestar UK
Hi,
Thank you so much for leaving us a 5-star review regarding Sam; he certainly is an asset to our customer support team, and we will be sure to pass on these kind words to him.
Should you have any questions for us or need any further support, please do not hesitate to reach back out to our support team at your earliest convenience.
Kind regards,
Aidan
Polestar UK
I’m on my 2nd P* 3 years of superb…
I’m on my 2nd P* 3 years of superb driving in P2 so upgraded to P4….what a mistake, delivered with scratch on bonnet that has taken 6 months for them to resolve, awful communication throughout. Google maps generally thinks your in the middle of a field not the road half the time, hardly ever opens on approach or using sensor, pre condition hit and miss whether it says car offline (when it isn’t) and traps your fingers in the door handles if you don’t move them quick enough - so frustrated with this car
November 25, 2025
Unprompted review
Reply from Polestar UK
Hello Zoe,
Thank you for taking the time to write us feedback of your experience with Polestar and our vehicles; we are saddened to hear that your upgrade to the Polestar 4 has not been as positive as your experience with your Polestar 2.
We would like to sincerely apologise for the frustration you feel regarding your new Polestar 4, and our customer service communication levels. This is not how we want our customers to feel, and we will be sure to improve this for you.
We will continue to work with you on your open to case to resolve the issues you have expressed as best as possible for you. We do hope that we can come to a suitable resolution for you, and that we can instil some faith back in Polestar and our customer support team.
Kind regards,
Aidan
Polestar UK
Excellent service
Excellent service, answered all of my queries quickly and effectively. Polite and responsive throughout the whole process and even took note of an issue I had discovered with the website, even through it was not directly related to my query.
November 25, 2025
Unprompted review
Reply from Polestar UK
Hi Jonathan,
Thank you ever so much for this very kind review of our customer support team, we really appreciate it!
We pride ourselves on being able to offer our customers an efficient and kind level of service, no matter what the query may be. We always aim to be proactive as well in our support, so it is great to hear our team were able to provide this for you.
If you do need any further support, please do not hesitate to reach back out to us at your earliest convenience.
Kind regards,
Aidan
Polestar UK
All very courteous and efficient
All very courteous and efficient. No issues at all. Query dealt with.
November 21, 2025
Unprompted review
Reply from Polestar UK
Hi Peter,
Thank you ever so much for taking the time write us a 5-star review, we greatly appreciate your kind words.
We always aim to resolve any query that our customers come to us with in an efficient and professional way, so we're very pleased to hear that this was achieved for you.
If there is any further support that you need, please do not hesitate to reach back out to us at your earliest convenience.
Kind regards,
Aidan
Polestar UK
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Customer service lacking any service
Customer Service lacking any service
Ordered a leased vehicle and this was delivered in July. Accidentally ordered one too many wall chargers and requested this be cancelled well before the vehicle was delivered. I was told we were unable to cancel the order and that once it was delivered to contact support to arrange a return. I have been contact support for months, and no one gets back to me. Every call I make I am told a note will be put on file and that the issue will be escalated, but again, I hear nothing back. It's been over 4 months now.
November 17, 2025
Unprompted review
Reply from Polestar UK
Hello Claire,
Thank you for taking the time to provide us feedback of your experience with Polestar, we would like to sincerely apologise for disappointment you have surrounding this open case.
We very much understand the frustration you feel regarding the return of your extra charging cable. We always aim to be swift and proactive in our support, so we are sorry to not have achieved this for you.
I can see that there has been progression on the collection of the extra charger for you; we will continue to work with you and the delivery team to make this collection as easy as possible for you.
Once again, we do apologise for the current situation, and we do hope that this will be resolved for you as soon as possible.
Kind regards,
Aidan
Polestar UK
Changing my primary phone with PS2
The help desk person was very pleasant and talked me through the process clearly and succinctly.
November 17, 2025
Unprompted review
Reply from Polestar UK
Hi Tim,
Thank you ever so much for taking the time to write us a 5-star review, we greatly appreciate it.
We always aim to provide our customers with a friendly and helpful service through our customer support lines, so it is a joy to hear that you were assisted in changing your primary phone on your Polestar 2.
If you do need any further support from us, please do not hesitate to reach back out to our customer support team at your earliest convenience.
Kind regards,
Aidan
Polestar UK
Customer service non existent
Customer service non existent. After you have signed for the car don’t ever expect any further communication, even if you have issues.
November 18, 2025
Unprompted review
Reply from Polestar UK
Hello Ross,
Thank you for taking the time to write us feedback regarding your experience with our customer support team. We would like to sincerely apologise for the frustration you have about the level of service you have received; this is not how we want any customers to feel.
As we have mentioned during your case, we did recommend for you to visit your local Service Point, which you have since booked. Regarding the difficulties you are having with your vehicle, the Service Point you are booked into would be best placed to assist you with this. Our customer support team are not a technical team and whilst they will always try their best to support, they would not be able to diagnose any issues with your vehicle.
We can also see on your case that you have reached out to discuss the rejection of your vehicle. As you purchased your Polestar as a pre-owned vehicle through Lookers Glasgow, you would need to discuss this directly with them as you made the purchase through them and therefore, they hold your contract of sale. We are sorry that as the manufacturer we wouldn't be able to comment here on their behalf.
We are very sorry once again for the frustration you feel, and we do hope that your Service Point visit and contact with Lookers Glasgow will help rectify this situation for you.
Kind regards,
Aidan
Polestar UK
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