POP telecom Reviews 

11,333
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 1,776 reviews, reviewers had a great experience with this company. People frequently speak highly of the friendly and capable staff, noting that representatives are knowledgeable, patient, and explain things clearly, which assists customers well. Many consumers are happy with the responsiveness and efficiency of the service, often being kept updated on the progress of their issues. However, some people mentioned specific issues, such as slow internet speeds, intermittent connection problems, and long periods spent on hold when contacting support. A few other people also felt that there were negative experiences regarding billing or contract termination, with mentions of uncommunicated charges or processes.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, praising their patience, knowledge, and efficiency in... See more

Customer service

Customers consistently note positive experiences with customer_service, highlighting short wait times and... See more

Service

People report ambiguous experiences with service, reflecting a wide division among consumers. On one hand,... See more

Response time

Clients share positive opinions on response time, highlighting fast and efficient support without long... See more

Customer communications

Users describe ambiguous interactions with contact methods. While some reviewers reported excellent initial... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Spoke to Cherry at Poptelecom who helped get my Dad onto his new internet connection. Great to have a person to guide him through this rather than an automated phone service going round in circles. Fa... See more

Rated 4 out of 5 stars

Got off to a tricky start - but they followed through. Kit didn't arrive in time for my day off/installation, BUT they kept on pushing for a solution. Customer Service - Cris, Alfred, Josie were exce... See more

Rated 5 out of 5 stars

Good afternoon, this is a short review to say thank you for investigating & resolving an issue to do with my grandparents Internet & Landline which lost connection a couple of days ago. Pop Teleco... See more

Rated 5 out of 5 stars

Although Agent Josie was clearly Asian by ethnicity, she kindly & patiently steered me through many pages of baffling letters & numbers to set up my computer on Broadband. She showed great empathy thr... See more


Company details


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4.3

Excellent

TrustScore 4.5 out of 5

11K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 1 week

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4.3

All reviews

(11,333)

1,743 reviews in the last 12 months

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Rated 5 out of 5 stars

Had to reconfigure my router

Had to reconfigure my router which was touch as had barely any signal and no wifi but Alfred talked me through it and held on with the terrible connection. All fixed
Ref. 110011. Cheers Alfred

July 30, 2026
Unprompted review
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Rated 5 out of 5 stars

PROFESSIONAL SERVICE

Today I had reason to contact my Internet/Phone service
POP telecom as I had intermittent loss of contact with my Internet service. I spoke to Cherry who was able to fix the problem. Cherry was very polite, Professional knowledgeable and pleasant. At one point my call failed but Cherry quickly rang me back and continued with her excellent service. (Try getting that call back when dealing with other types of business) Thank you Cherry your service is 5 star!

July 29, 2026
Unprompted review
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Rated 5 out of 5 stars

5 star customer service

I just had my first experience with Pop Telecom customer service and I'm very impressed. There was no wait time and Cherry was so helpful, knowledgeable and lovely. She took me through all the steps to connect my box and I now have fiber! Super efficient

July 29, 2026
Unprompted review

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