While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered two dresses, really poor quality, to small and offer 20% discount, if I returned them it would cost me £19 to send back to China - STAY WELL AWAY FROM THiS COMPANY- Disgusting level of product... See more

Rated 1 out of 5 stars

Bad/scam companies are posting FAKE POSITIVE REVIEWS! They have people FROM THEIR COMPANY write positive reviews for THEMSELVES, but if you look closely at the grammar, they are very similarly bad and... See more

Company replied

Rated 1 out of 5 stars

The clothes look gorgeous and the prices so low BUT BUYER BEWARE! The quality is not always that great and loads of delivery, out of stock and return issues. Check out the size charts for every outf... See more

Company replied

Rated 1 out of 5 stars

Do not buy! Received knock-off, poor quality pants that were advertised as a name brand. You basically can’t return anything (they warn of long shipping and customs costs, basically saying it’s risky... See more

Company replied

Company details

  1. Dress Store

Information provided by various external sources

Popzora-Best Deal For Latest Women's Trend Fashion Online Shopping


Contact info

1.2

Bad

TrustScore 1 out of 5

287 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

They advertise a Hassle free

They advertise a Hassle free, 30 day money back guarantee on their site, yet it's been anything but hassle free!? Offered to refund me 15% of my order to not return or exchange!? Told me it could cost me alot more in the end. Not okay! POPZORA IS UNTRUSTWORTHY! Order from a good, reliable site you already know.

November 30, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Sunny,

​Sorry for any inconvenience caused. Our return window is 15 days from delivery date and we do not advertise 30 day return window.

For return, we will keep improving. Thanks for your feedback and understanding.

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

The quality of their products is shoddy…

The quality of their products is shoddy at best. Their return policies are wrong. They have to approve any returns and then the buyer has to pay the return shipping to CHINA. DON'T BUY FROM THIS SITE!

November 29, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Gretchen,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

THEY STOLE MY MONEY AND NEVER SENT THE…

THEY STOLE MY MONEY AND NEVER SENT THE JACKET I ORDER THIS IS A FAKE COMPANY.

November 29, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Tasha,

Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
Express Shipping: 7-10 Business Days.

If you choose postal shipping, it can be a long time.

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

I'd give this company 0 stars if I…

I'd give this company 0 stars if I could. My jacket looked NOTHING like the picture. In the website it says it has easy returns which is bulls**t. In the email I received this morning they said I could ship the item on my own dime BACK TO CHINA OR could get a refund of 15%!!! WTH?? Seriously? That would get me $5 on the $35 I spent. I also ordered another jacket with the same order, spent $12 on express shipping and it hasn't even shipped yet!! It has been well over the promised 7 days. I'd really just like a full refund minus the shipping cost. This company is a scam. Don't waste your time or money....

November 27, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Kim,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

You can email us for a return label and mail the item back for full refund.

As for the item not shipped, you can contact us to cancel it before it's shipped.

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Advertisement
Rated 1 out of 5 stars

Does not look anything like the pic of a Sherpa suede coat

Good evening. I waited for weeks to receive my order of an olive green winter coat. This is not quality this is an abomination. The fabric is flammable, thin and not worth anything close to $60 of my hard earned money. It took me quite a while to save to pay out of my budget and bills for this coat. I now have no coat to wear in the frigid Michigan winter. Take this back I want my shipment money too. It’s nothing like suede not even a good imitation. What color is this, airbrush - muddy yellow and green.It’s so ugly I won’t show my family members what a fool I was to purchase based off your false advertising pics. There’s no real cotton to be found on this costume of a coat! No Sherpa and nothing insulating.

I’m posting this review tonight.

November 25, 2019
Unprompted review
popzora logo

Reply from popzora

Hi there,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

For return information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

Scam, fraudulent listing photo used

Scam. They used photos of name brand shoes with markings removed (I didn't realize this or recognize the shoes as brandname until searching later) and sent absolute junk that didn't look anything like the photo. Was not wearable. No way to resolve except sending them back to China and that shipping costs almost as much as the shoes.

November 25, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Allison,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

We cooperate with the factory and make our own brand. We do not use anyone else's brand.

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

Total Fraud Company!!

Total Fraud Company!!! We ordered 3 seperate items & not one was even close to the photos used on the web site. Buyer be very aware.
They dont seem to operate a very honest company!!

November 25, 2019
Unprompted review
popzora logo

Reply from popzora

Hi there,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

Absolute junk

EDIT FOLLOWING REPLY: Popzora claims that the items ordered do not meet my expectations! Really? Try false advertising. Not one of the 6 items ordered were accurate - down to different colors, different materials and my favorite - PRINTED PICTURES OF KNIT ON A "SWEATER" THAT WAS JUST A SHIRT. I would suggest honesty in advertising, but then how would you scam so many people?

Absolute junk. You get what you pay for! I wrote reviews that are 1 star and obviously they arent posted on website (including pictures of actual items). I am going to take the hit and not return items for refund because the consumer must paying shipping costs and that is TWICE what I paid, so Im out no matter what I do. Lesson learned, but I will make sure none of my friends or family are fooled.

November 21, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Sharon,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Advertisement
Rated 1 out of 5 stars

Five star reviews are fake

Five star reviews are fake, they are scams from China.
these guys as well as Annie Cloth.

November 21, 2019
Unprompted review
popzora logo

Reply from popzora

Hi there,

​Sorry for any inconvenience caused. Do you have any order with us?

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

I would advise everyone to stay away…

I would advise everyone to stay away from popzora. They don't communicate well. Shipping takes forever. I haven't received any updates on an order from two weeks ago even though they had NO PROBLEM taking my money.

November 20, 2019
Unprompted review
popzora logo

Reply from popzora

Hi there,

Sorry that your order may be delsyed due to our peal season.

Total time = processing time + shipping time
Order Processing : 3-5 Business Days.
Postal Service: 10-20 Business Days.
Express Shipping: 7-10 Business Days.

If you choose postal shipping, it can be a long time.


For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

Their return policy is BOGUS

I ordered a pair of boots, earrings, and a shirt. The boots arrived, smelling like chemicals and made from cheap s--- garbage material and they were misrepresented on their website. The color is wayyyyy off. Also, they misrepresent their facility, stating that they're in Fremont, CA. I want to return these boots and learned that I have to ship them BACK TO CHINA, at MY EXPENSE!! Or, take a huge loss and get 15% refunded. What a scam. My shirt never made it, time will tell if I get a refund. I am going to do some digging and if I can take legal action, I certainly will. I spent $60 on cheap chemical laden crap. I am tired of these rip off companies. Most people don't do anything about it when they get burned like this.

November 19, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Jacquelyn,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

If there is any item unshipped, you can contact us to cancel and refund it.

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

Bewared before you purchase from Popzora

Bewared before you purchase from Popzora. Read and learn from me. Read my my comments before you purchase. The web sight has many items offered at what seems reasonable prices. However, my order was instantly charged, but took over 79 days( 2+ months) to be delivered. The items was not as advertised and when I wanted to return, I was told because it came from China and would take a long time and be a large expense to me to make the return, they would offer me a 15% refund ($6.00)!
I feel this is just a money raising scram in exchange for inferior quality products. I got taken, do not let it happen to you!

November 17, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Carol Evans,

Our shipping was somewhat delayed due to peak season.

And sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services.

For return, you can reply back and decline the 15% refund offer. We will send a return label and you make a return then.

We will process the refund to your original payment method in one week for you after returned is well received. ​

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Advertisement
Rated 1 out of 5 stars

DO NOT HAVE ANYTHING TO DO WITH POPZORA!!!!!!!!!!!!!!!!!!!!!!!

DO NOT HAVE ANYTHING TO DO WITH THIS COMPANY POPZORA !!!! THEY ARE FALSELY ADVERTISING GOODS WHICH DO NOT EXIST AND SENDING YOU FAKE RUBBISH INSTEAD . THEN THEY WILL OFFER YOU A 15% CASH REFUND INSTEAD OF PAYING OUT THE RETURN COSTS!!!!THE GOOD REVIEWS ON THIS SITE ARE A LOUD OF RUBBISH !!!! DO NOT WASTE YOUR MONEY OR TIME WITH THIS COMPANY. PLEASE STAY WELL AWAY FROM POPZORA!!! THEY ARE DISGUSTING AND SHOULD NOT BE ALLOWED TO GET AWAY WITH THIS. PLEASE !!!! STAY AWAY FROM POPZORA !!! DO NOT WASTE YOUR MONEY ,!!!!; ITS JUST CHEAP RUBBISH YOU WILL RECEIVE LOOKING NOTHING LIKE WHAT THEY ARE ADVERTISING ON THEIR SITE !!!!!

November 15, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Miss Richards,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

For return, you can reply back and decline the 15% refund offer. We will send a return label and you make a return then.

We will process the refund to your original payment method in one week for you after returned is well received. ​

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

Thanks for the heads up, will not be ordering from POPZORA

Wow! Thank you for informing me what I was about to get myself into. I almost hit the submit button for an $150. order the clothes look so cute...Something said go to the reviews since this is your first order.
Whew....that was a close call.
88% of the reviews were extremely bad and not worth the headache! Wondering are the good reviews are from the popzora employees!!!!

November 10, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Donna,

Sorry to hear that you hold doubts about Popzora. Our shipping time is rather long and we understand that there may be bad reviews when the customers don't notice our shipping policy.

We will forward thisfeedback and keep improving our products and services. 

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora


Rated 2 out of 5 stars

CHEAP LOOKING

I ordered a purse, It was described as felt with a design on it of little houses. I would NEVER order from here again. It is Cheap it was going to be a Christmas gift there is no way I would give this to my friend. It looks like I bought it a Five Below..

November 9, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Nick,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

I ordered two pairs of shoes

I ordered two pairs of shoes. One never arrived. The others didn't fit but I think that even if they did fit, they wouldn't stay on my feet - the sole is weirdly stiff and not flexible at all! I tried to return but was told (by email) that I need to send it back to China (and pay for that) or I could get a 15% cash back deal. I'm disputing now with my credit company. It's totally too bad because the pictures of their shoes are really really cute and awesome prices.

November 7, 2019
Unprompted review
Advertisement
Rated 1 out of 5 stars

Beware! Company is a scam!

Beware! Another scam Chinese company where actual products are nothing like the ones on their site. Inferior materials and workmanship. Sizing is all wrong. They persist because shipping takes forever and returns are difficult and expensive. You are throwing good money away.

November 6, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Smiz,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

Picture are not identical with realtity

Picture are not identical with what you get.
Picture shows felted gloves which looks high quality, delivered were fleece gloves with polyester leaves looking real cheap.
I'm glad, I didnt't order somethin big.

November 5, 2019
Unprompted review
popzora logo

Reply from popzora

Hi Dani,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

Rated 1 out of 5 stars

Very frustrated

Ordered cardigan made of heavy corse knit with 5 buttons. Received, after several weeks,flimsy thin cardigan of different style and color with 4 buttons.When requested return service I received a long and complicated instructions about how much it will cost me to return it to China. First time in my 40 years in America I am faced with such a lousy service. It was my first and last purchase from Popzora.

November 4, 2019
Unprompted review
popzora logo

Reply from popzora

Hi there,

Sorry to hear that the product does not meet your expectations. We will forward your feedback and keep improving our products and services. 

For more information, you can contcat us via service@popzora.com.

Best regards,
Popzora

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look