Straight-forward order and payment process for a flat screen TV. Best online price I could find at the time. Choice of delivery days, earliest offered two days later (absolutely fine by me, I am not s... See more
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Review summary
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Fantastic service from this company! Placed an order online on a Thursday afternoon, was given a discount code and free p&p. Item delivered the next morning with tracking every step of the way. 5 st... See more
At the price I paid this is fantastic value for money, Placing the order was easy, several payment options available. The delivery was quick as expected, offered a selection of dates so chose somethin... See more
Excellent offer on a Ninja air fryer with a discount code. Only just bought it, so awaiting delivery, but with guaranteed delivery day. Actually was delivered a day earlier than planned….that was a... See more
Company details
Written by the company
At PRC Direct you will find the latest range of top brand electrical including TVs, Home Cinema, Hi-Fi and Appliances at some of the UK's lowest prices. Based in Essex and East London, PRC Direct are main authorised dealers for Samsung, Bose, LG, Panasonic, Yamaha to name a few. PRC Direct are also members of Euronics (the largest electrical buying group in Europe) and RETRA (the UK’s leading trade association for independent electrical retailers and servicing organisations) for complete peace of mind.
Written by the company
Contact info
Bentalls, Basildon, SS14 3BY, Essex, United Kingdom
- 0208 911 0311
- orders@prcdirect.co.uk
- www.prcdirect.co.uk
4.5
Excellent
12K reviews
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Hasn’t replied to negative reviews
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Placed order and received the next day
Placed order and received the next day. Very happy with the price and service. Thank you.
May 14, 2026
Unprompted review
Really easy to contact
Really easy to contact - Actually went to the store and picked up my order. Really nice guys.
Basically like any big business they rely on 3rd party couriers to deal with the amount of orders they get. The couriers messed them about, meaning the order was delayed. No their fault at all. So I decided to just ring and ask if I could collect and they said of course - Was only half an hour down the road, and could not have been simpler. Spotless showroom, walked in, they got my TV and loaded it into the van - Zero stress, had a quick chat with them and just seem like a very decent company who probably get some bad reviews for things that are totally out of their control.
Cheers fellas, will definitely order again and the TV is absolutely perfect.
May 28, 2026
Unprompted review
Very quick service
Very quick service, ordered a soundbar and was ready to collect straight away. Very friendly, would recommend!
May 26, 2026
Unprompted review
I am fully satisfied about the service…
I am fully satisfied about the service of prc direct. I ordered my Samsung 65 inch Qled on 19 May, 2026. I selected standard delivery but the salesman Suman upgraded my delivery for the next day. That was unexpected for me. The product is also A graded. Just one concern for me was the warranty, I got only one year warranty but in their website it was mentioned 5 years warranty, I called their helpline they said that I need to play the TV almost 2 to 3 weeks, if there is any defect I need to contact with the Samsung customer care as well as for extended 5 years warranty. Hopefully I will get it. Otherwise it was a pleasant experience with PRC direct. Thanks.
May 19, 2026
Easy to get on line easy to order what…
Easy to get on line easy to order what you need very pleased with service
May 21, 2026
Sony Bluetooth
This Sony Bluetooth speaker was bigger than expected and I was delighted with it! The bass and sound is outstanding!
PRC had it delivered safe and secure.
Overall FAB!
May 13, 2026
Fantastic prices
Fantastic prices. Free delivery. Great product. Use DPD. Couldn’t get any better
May 11, 2026
Would not let me make payment via debit…
Would not let me make payment via debit card. Kept failing - was nothing to do with my bank.
May 17, 2026
Communication was good
Communication was good
Item was as described and a good price
Delivery was later than expected though
Delivery person was not helpful, and was being very awkward.
Did not unpack my purchase, however after speaking to PRC Customer services, this matter was resolved adequately. Thankyou
I would consider buying from PRC in the future and highly recommend them.
Thankyou
May 10, 2026
False stock on website
I ordered a shark vacuum cleaner, then had a phone call from PRC a few days later saying it's out of stock and they were refunding me. It was still advertised on the website when I checked after, and continues to be. Very poor customer management.
May 9, 2026
Excellent service throughout
Excellent service throughout. I spoke with a member of the team who was extremely helpful and made sure the order was dispatched quickly for next-day delivery. Great communication, efficient service, and everything arrived exactly as promised. Would happily order again.
May 14, 2026
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