The wide variety of floral arrangements an "add ons" was one of the reasons why I selected Prestige Flowers for a delivery to a London hotel. There were some problems initially when PF didn't communic... See more
Company replied
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Review summary
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I ordered a beautiful bouquet 💐 of flowers for a very special friend for her first day at a new job. Somehow the delivery address and billing address was all mixed up so the flowers never arri... See more
Company replied
The website is easy to use and the flowers are beautiful. I have used Prestige flowers a number of times and have always been happy with their service. My daughter was delighted with her birthday bouq... See more
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Sent the flowers to a cousin after the loss of her husband. Sadly they arrived 24 hrs later than expected but that was due to Royal Mail. Wouldn't stop me using Prestige again.
Company replied
Company details
Written by the company
No quibble 100% Satisfaction Guarantee! We promise to provide each customer with the very best customer experience. We have a team of very friendly customer care agents who are readily available to help you from start to finish with your order. Our team of highly skilled florists bring you the most beautiful bouquets arranged to give that ‘wow’ factor, offered at the most competitive prices.
Prestige Flowers are the leading online retailer of flowers & gifts with an enviable reputation in the industry for quality & service backed by a 100% Satisfaction Guarantee Policy. Call 0844 310 5555
Written by the company
- 1 Million Bouquets Delivered
- We endeavour to get every order right the first time, every time. We have delivered over 1 million bouquets of fresh beautiful flowers to happy recipients. We value our customers, which is why we protect them with our 100% Satisfaction Guarantee Policy.
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3.9
Great
149K reviews
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Our Daughter delighted
Our Daughter delighted with her Sunflowers....and enjoyed the 'yummy' chocolates. Made her day!
No issues with delivery.. and good communication.
Will use Prestige again in the future
August 21, 2026
Unprompted review
Reply from Prestige Flowers
Hello,
We're so happy to hear your daughter was delighted with her sunflowers and enjoyed the chocolates! It's wonderful that they made her day and that delivery was smooth. We appreciate your positive feedback and look forward to serving you again.
Kind regards,
Rosie
The was fantastic and sapphire boquet
The was fantastic and sapphire boquet. Did not expect the roses to die before the lillies had opened. Bit disappoint in that respect.
Mick
August 15, 2026
Unprompted review
Reply from Prestige Flowers
Hello Mick,
We're glad you enjoyed the bouquet's overall appearance. We understand your disappointment regarding the roses' longevity compared to the lilies. We're always working to improve our floral arrangements.
Kind regards,
Rosie
Guaranteed delivery is not guaranteed
Unable to comment on flowers as not delivered as agreed.
Paid additional for guaranteed next day delivery before 1pm and no delivery by 1pm.
Appreciate Royal Mail used and unable to control but that being said, beware of paying additional amount for guaranteed delivery as clearly it’s not guaranteed but Prestige will charge you for the service and no doubt claim the compensation back from Royal Mail.
Will keep fingers crossed order arrives over the next couple of days as were for a 60th birthday which has now been missed.
Edit - Reply received from Prestige Flowers, they do not return the special delivery postage until 3 days have passed although they can claim compensation for any delivery not delivered with the “guaranteed” time scales.
Will not use this unreliable company again
August 22, 2026
Unprompted review
Reply from Prestige Flowers
Hello Martin,
Thank you for your review.
We are truly sorry to hear about the significant disappointment with your recent order and the missed 60th birthday celebration. We understand how frustrating it is when a guaranteed delivery service does not meet expectations, especially for such an important occasion.
I can see this issue has now been resolved.
Kind regards,
Rosie
I would give less than that
It was a bit of a mix-up at the beginning with the address. I don't know if the problem was the phone or the system. Their support team was helpful and fixed it. Thank you.
August 22, 2026
Unprompted review
Reply from Prestige Flowers
Hello Paul,
We are glad our support team could resolve the address mix-up. We appreciate you bringing this to our attention so we can improve our systems.
Kind regards,
Rosie
Cowboys
Appalling service after delivery went missing. Basically I was told to get lost, no refund and no flowres received by recipient
August 21, 2026
Unprompted review
Reply from Prestige Flowers
Hello,
We are truly sorry to hear about the issues you experienced with your recent order. This is not at all what we would expect.
I have requested further information.
Kind regards,
Rosie
Great selection of reasonable price…
Great selection of reasonable price flowers delivered well before time promised would be happy to recommend prestige flowers and would use them again
August 21, 2026
Unprompted review
Reply from Prestige Flowers
Hello Alan,
We're so happy you found a great selection of reasonably priced flowers and that they were delivered well before the promised time! We appreciate your recommendation and look forward to you using our service again.
Kind regards,
Rosie
I used this service on another occasion…
I used this service on another occasion and the flowers were lovely, so I am using them again.
August 21, 2026
Reply from Prestige Flowers
Hello,
We're so pleased to hear you enjoyed our service previously and found the flowers lovely! We truly appreciate you choosing us again.
Kind regards,
Rosie
Reply from Prestige Flowers
Hello Corinne,
We're so glad to hear you enjoyed the cards and extras! Your positive feedback truly brightens our day.
Kind regards,
Rosie
Overpromised, lied, and then can't be bothered
Promised delivery within 24 hours. Royal Mail confirmed delivery would be 48 hours. Contacted Prestige, said if not possible for next day, send to another address or cancel the order as Recipient would not be address given. They basically said ignore Royal Mail, flowers (£90) would be delivered within original time frame. Flowers were delivered outside the 24 hours. No one was there to collect them. Royal Mail showed photo where flowers left in the driveway. Instead of taking up the matter with Royal Mail, Prestige refused refund and denied any liability.
Flowers for my only daughters engagement totally ruined.
August 15, 2026
Unprompted review
Reply from Prestige Flowers
Hello,
We are truly sorry to hear about the significant you experienced with your flower delivery, especially for such an important occasion as your daughter's engagement.
We always strive to deliver our products within the estimated delivery times and we use reliable courier services to ensure safe and timely deliveries. However, there are certain factors outside our control which can cause delays. Please be assured that we are working hard to minimize any delays and we appreciate your patience and understanding in this matter.
Kind regards,
Rosie
Looks nothing like the pictures
Looks nothing like the pictures, so over priced and not worth it paying for £45 and expecting something much better than what was received.
The roses and leaves are half dead, lillies look like they are brand new and not bloomed which is good i suppose, but the roses will die before they've even had a chance to come out, just disappointing because i could have bought a much nicer bunch from the supermarket for way cheaper, which is what i will be doing next time!!!!!
August 21, 2026
Unprompted review
Reply from Prestige Flowers
Hello Olivia,
We appreciate your review.
We are truly sorry to hear that the flowers you received did not meet your expectations and that you were disappointed with the quality of the roses.
I can see that you have not yet been in contact with our Customer Support team regarding this issue. A member of our team has now reached out to you directly and will be happy to assist further.
Kind regards,
Rosie
Reply from Prestige Flowers
Hello Linda,
We appreciate you sharing your feedback regarding the difficulty you experienced navigating our website. We are actively working to improve its usability for everyone.
Kind regards,
Rosie
SERVICE IS RUBBISH
Ordered flowers yesterday morning to arrive today for my wifes birthday, you cannot tract delivery on there website, so ~i called and spoke to customer servises who was rude and unhelpfull, I was told that delivery could be anytime up tp 8pm, that was it, they have no idea as to when delivery will be.
I WOULD NEVER USE THIS FIRM AGAIN
August 21, 2026
Unprompted review
Reply from Prestige Flowers
Hello Neil,
Thank you for your review.
We are sorry to hear that you were disappointed with the delivery time of your order.
We do offer a guaranteed delivery service before 1:00 pm; however, this option was not selected when the order was placed. While we understand your disappointment, we hope that your gift was still well received and enjoyed by the recipient.
Kind regards,
Rosie
Ivory Harmony
Ordered the Ivory Harmony bouquet for a friend who has just had a baby. The website is beautiful, ordering was really easy and the flowers are always amazing. Will definitely be ordering again :)
August 21, 2026
Reply from Prestige Flowers
Hello Christina,
We're so happy to hear that the ordering process was easy and that the Ivory Harmony bouquet was amazing for your friend! We appreciate your kind words and look forward to your next order.
Kind regards,
Rosie
Late delivery
We had a delivery issue with the flower delivery, but i must say that the problem was resolved quickly and professionally, the customer service was very good
August 11, 2026
Unprompted review
Reply from Prestige Flowers
Hello Ron,
We are very sorry to hear about the delivery issue you experienced. We're glad our team was able to resolve it quickly and professionally for you.
Kind regards,
Rosie
Sad to say there is no ZERO
Sad to say there is no ZERO. Useless next day delivery. Better not put next delivery if it is not going to be delivered next day.
August 21, 2026
Unprompted review
Reply from Prestige Flowers
Hello Sam,
We sincerely apologize that your next-day delivery did not meet your expectations. We understand your frustration when deliveries are delayed.
We apologize for the shipping issue you encountered with the delay of the Royal Mail couriers. We would have wanted your flower order to reach you within the expected timeline. We will look into this matter and make sure it does not affect our customers in the future.
Kind regards,
Rosie
Flowers look nothing like Website+ Lack of Empathy
We have used Prestige Flowers a number of times before and been happy with the service and so when a friend's mum suddenly passed away we decided to use them again. We paid for an upgrade to a 'medium' bouquet and in total it cost around £57 which was due to be delivered the day after she passed. The flowers were delivered on time and he sent us a photo of the bouquet which looked nothing like the photo on the website.There seemed to be a lot less flowers for the price we paid. We contacted customer service who and we sent the photo of the bouquet but they asked for photos from top and sides etc. How insensitive to ask us to ask our grieving friend to send photos! Our friend is grieving for his mum who has only passed a couple of days ago. Shrinkflation and lack of empathy has hit Prestige Flowers....
You asked for additional information but the link disappeared. The order no was 9913169.
August 21, 2026
Unprompted review
Reply from Prestige Flowers
Hello David,
We are truly sorry to hear about your disappointing experience during such a sensitive time. We understand your frustration regarding the bouquet's appearance and the insensitivity of the request for additional photos.
I have requested further information, as this is not at all what we would expect.
Kind regards,
Rosie
Good selection of gift ideas
Good selection of gift ideas
Eady to use. Fast efficient service. Nicely presented .planter was a bit small.
August 14, 2026
Unprompted review
Reply from Prestige Flowers
Hello Camelia,
We're happy you found a good selection of gift ideas and that our service was easy to use and efficient. We appreciate you mentioning the nice presentation, and we'll take your feedback about the planter size into consideration.
Kind regards,
Rosie
Beautiful flowers
Beautiful flowers, great communication and quick deliveru
August 6, 2026
Unprompted review
Reply from Prestige Flowers
Hello Paul,
We appreciate your positive feedback! We are so happy that you received beautiful flowers, that the delivery was quick, and that our communication was great. Thank you for your review.
Kind regards,
Tom
Excellent service
Excellent service, delivery time and flowers.
Would definitely use again! 😁
August 11, 2026
Unprompted review
Reply from Prestige Flowers
Hello Russell,
We appreciate your positive feedback! We're so happy you found the service, delivery time, and flowers excellent. We look forward to serving you again!
Kind regards,
Rosie
Photos of advert and reality like day…
Photos of advert and reality like day and night... Paid for extra large box over 70 pounds, in photos locked very impressive, my wife received delivery today and send me photos, locked like roses from tesco for 8 pound with few more roses, very disappointing, never ever again using this company, the way how boguet is made just looked empty all along.... Shame really, can't even upload photos so you could take judgement call.
August 20, 2026
Unprompted review
Reply from Prestige Flowers
Hello Giedrius,
We are truly sorry to hear that the flowers you received did not meet your expectations and that you were disappointed with the size and appearance of the bouquet.
I can see you have yet to reach out to our customer support team. We have now reached out directly in hopes of resolving this.
Kind regards,
Tom
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