Prestige Flowers Reviews 

Loved my flowers from prestige flowers, I sent them to my best friend to celebrate her new job. They arrived on time and from the photo she sent they looked stunning!

I ordered flowers for my mum for her birthday and they came basically on their last legs! I got in contact with customer service and showed them multiple photos of different angles and they kept requesting far away photos. We did that and they said they are satisfactory. They look like a child has put them together! Disgusting! £30 for something my 1 year old could’ve put together. Do not waste your money!

Customer service was excellent as I omitted some information on my order and it was soon remedied.
James was excellent in communication and soon advised me everything was in order.
Would definitely use again.

DONT BUY FROM THIS COMPANY. THEY PRESENT THEMSELVES A LOCAL SERVICE ACROSS THE UK BUT THEY ARE NOT LOCAL AND CANT DO NEXT DAY DELIVERY. I ORDERED FLOWERS ON A THURSDAY FOR A SATURDAY DELIVERY AND ITS NOW MONDAY AND THEY ARE OFFERING TO REFUND THE DELIVERY COST WHEN THE ISSUE IS THAT THIS WAS A DELIVERY REQUIRED IN A SPECIFIC DAY FOR A SPECIAL LOCATION. THEY HAVE NO WAY TO SAY WHEN DELIVERY WILL HAPPEN AND DONT CARE EITHER! I HAVE SINCE DISCOVERED THIS IS NORMAL FOR THEM AND THEY REGULARLY FAIL TO DELIVER OR REFUND AND WHEN THEY DO DELIVER ITS NOT UNUSUAL FOR THE FLOWERS TO BE WILTED .

The comment from my friend who did eventually receive the flowers!

First of all, thanks for the flowers it's very kind of u. No more prestige than grass clipping. very few flowers, more greenery than anything. U could get a much nicer bunch from Aldi's for £6 or a nicer bunch of weeds from my garden. it's not ur fault, I know you would have paid a lot so thanks. Xx

The flowees turned up a day after my wifes birthday and they were dead. Was told i can not get a refund.never ordering from them again.

2296297 Order no
I received some flowers on Friday by Saturday the roses were all dropping and dying I contacted Prestige Flowers sent photos. They sent me a replacement bunch and an apologies which I received yesterday that are lovely thank you

I ordered the flowers to arrive by 19th that way if late would arrive on the date I truly wanted 20th. They arrive 21st and by today 23rd most have had to be disposed of. Not the first time this has happened to the recipient from this company. I will not be using again. Not value for money either.

Order no:9918007.

I havent recieved my order yet but the service from the team has been exceptional so far. I emailed then today ( Sunday 23rd August) and they responded to me almost immediately. Looking forward to my friend receiving the beautiful flowers I have ordered.

False advertising.
I ordered the medium 'JOYFUL' bouquet for my mum. What my mum received resembled a bouquet of scrawny weeds. They were so bad. I contacted Prestige and, to their credit, did resolve the issue by agreeing to send out another bouquet to my mum. Well. The new bouquet was the same but just with a couple of Lillie's thrown in. Absolutely pathetic looking. I have gotten much better from the local supermarkets. Avoid.

It’s a scam site. AVOID! I ordered flowers and card to send to my Dad for his birthday, even allowed me to customised the card. Took payment of £39 and then no confirmation email, no support, nothing arrived, no card, no flowers. I’m furious, and feel stupid for falling for this scam business.

First bouquet delivered was in very poor shape and included one really dead rose. Not great!
Initial response from Prestige was not what I'd hoped for but a second, much better, bouquet was eventually sent - and much enjoyed.

Our Daughter delighted with her Sunflowers....and enjoyed the 'yummy' chocolates. Made her day!
No issues with delivery.. and good communication.
Will use Prestige again in the future

The was fantastic and sapphire boquet. Did not expect the roses to die before the lillies had opened. Bit disappoint in that respect.
Mick

Unable to comment on flowers as not delivered as agreed.
Paid additional for guaranteed next day delivery before 1pm and no delivery by 1pm.
Appreciate Royal Mail used and unable to control but that being said, beware of paying additional amount for guaranteed delivery as clearly it’s not guaranteed but Prestige will charge you for the service and no doubt claim the compensation back from Royal Mail.
Will keep fingers crossed order arrives over the next couple of days as were for a 60th birthday which has now been missed.
Edit - Reply received from Prestige Flowers, they do not return the special delivery postage until 3 days have passed although they can claim compensation for any delivery not delivered with the “guaranteed” time scales.
Will not use this unreliable company again

It was a bit of a mix-up at the beginning with the address. I don't know if the problem was the phone or the system. Their support team was helpful and fixed it. Thank you.

Appalling service after delivery went missing. Basically I was told to get lost, no refund and no flowres received by recipient

Great selection of reasonable price flowers delivered well before time promised would be happy to recommend prestige flowers and would use them again

I used this service on another occasion and the flowers were lovely, so I am using them again.

Lovely product - very nice cards and extras.

Promised delivery within 24 hours. Royal Mail confirmed delivery would be 48 hours. Contacted Prestige, said if not possible for next day, send to another address or cancel the order as Recipient would not be address given. They basically said ignore Royal Mail, flowers (£90) would be delivered within original time frame. Flowers were delivered outside the 24 hours. No one was there to collect them. Royal Mail showed photo where flowers left in the driveway. Instead of taking up the matter with Royal Mail, Prestige refused refund and denied any liability.

Flowers for my only daughters engagement totally ruined.