Prime Slots Reviews 

119
TrustScore 2 out of 5

2.1

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Rated 1 out of 5 stars

Absolute rip off, I signed up because it said 123spins extra if deposit £10 so I did (first time ever gambling this way) no bonus , so I chose game played four presses button, while ten pounds gone!!!... See more

Company replied

Rated 1 out of 5 stars

Terrible website deposit over 100 won the bonus once on Fishin frenzy 50p stake won £6 deleted my account reply - I understand but I play on numerous websites & I’ve never played that amoun... See more

Company replied

Rated 5 out of 5 stars

Having only played a few times I wagered £150 last night, as much as I like over a month. Played a random game and won big twice. Up £2000. Requested withdrawal then read other reviews and expected th... See more

Company replied

Rated 1 out of 5 stars

set up an account and hadn't read any reviews, depositied £160 and won £255. But when I click on my account icon I get the follwoing message "playsecure.skilldnsproc.com’s server IP address could not... See more

Company details

  1. Casino
  2. Gaming service Provider
  3. Online Casino or Bookmaker

Written by the company

Prime Slots has been a key player in the online casino market since 2011, with a focus on providing real money slot games for our players to enjoy. In early October 2020, we started using SkillOnNet’s leading software platform to offer the best possible gaming experience to our users. Prime Slots now features 4000+ slot games (and growing) and live casino as well as slot tournaments, special bonus offers every day, and live 24/7 chat support. We’re constantly adding all the latest games from leading game studios to give our players a huge choice of high-quality slots. At Prime Slots you’ll find popular games like Rainbow Riches, Fishing Frenzy, Fluffy Favourites, Reactoonz, and The Goonies, as well as must-drop daily jackpot games and live casino games like Monopoly Live and Dream Catcher. Since we’re all about slots, we’re always adding engaging new content about slot games, famous slot series, slot features and more. We also update our blog regularly with top-quality content for you to enjoy, from casino guides and videos to fun slot facts.


Contact info

2.1

Poor

TrustScore 2 out of 5

119 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 2 weeks

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2.1

All reviews

(119)

5 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

What a terrible site. No customer support just bots and live chat.

What a terrible site. No customer support just bots and live chat.

I deposited my funds and then realised I had set limits so withdrew it back. Now that I’m trying to do that I can’t seem to get it back. It shows as pending and it’s been that way for days. I did try contact live chat which was a bit and couldn’t answer my questions. I emailed them also to see what the hood up was. I have had absolute no response. This is very frustrating. Just give me back my funds I didn’t use.

August 11, 2022
Unprompted review
Rated 1 out of 5 stars

Terrible terrible terrible customer…

Terrible terrible terrible customer service. I've got nearly £300 winnings in my account but until I cancel my bonus I can not withdraw and can I cancel it can I hell! I contacted them and no reply at all never replies ever!! Now I can not even play on the site as I get a message saying they need some info and to start chat with them which i have but no one Is on the chat ever!!! I've sent tons messages and emails not one reply nothing. Litrally no one works there??? Must be ran by a scam bot or somthing?!

June 9, 2022
Unprompted review
Rated 1 out of 5 stars

Ive been waiting over 2 weeks for my…

Ive been waiting over 2 weeks for my withdrawal chat takes days to reply constantly emailed them no reply i dont know how on page 2 every one says good fast withdrawals what a load of crap still waitng on my winnings what a big con

February 21, 2022
Unprompted review
Rated 1 out of 5 stars

A joke of a Casino

A joke of a Casino.

I spent £100 in the hope that I would get some game play but it never came. No free spins. No Bonus spins. Just the odd single figure payout on occasion. Would go as far to say that this is a fixed site where the payouts are almost non existent. Absolute joke. Avoid at all all costs.

January 8, 2022
Unprompted review
Rated 1 out of 5 stars

Only been on this site for 5 minutes …

Only been on this site for 5 minutes had 10 free spins for signing up won £1.60 I can't seem to be able to play the 1.60 so came here to read the reviews and wow am I glad I did looks like prime slots are one of the worst casino sites out there and there's quite a few here's a few more I git robbed by Mr.play owe me over 400 and one of they're sister sites owe me over 200 been nearly a year now so I know I'm not getting the money off them plus I banned myself so can't log in any more so please stay away from Mr.llay and anything similar to them complete rip offs

December 29, 2021
Unprompted review
Rated 1 out of 5 stars

Complete Con

Complete Con. Avoid. Deposited 10 pound and got my free spins. Played the 10 pound and won 23 then won 8 on my free spins. Wouldn’t let me withdraw any of my winnings and customer service basically informed me I have to wager the 8 won from the free spins but have to wager the 23 before I can do this. Basically I have to wager all of it again before I can withdraw ??? No other site does this.

December 23, 2021
Unprompted review
Rated 1 out of 5 stars

Ive been playing on this site a while…

Ive been playing on this site a while and had some good wins but since how they went on when they had a technical error (for days) and i couldnt withdraw my winnings and was getting no help from customer services at all . I am certainly steering clear of this site ! Im sure it was done so i would just play my winnings and lose them (which i stupidly did) whats the point of playing a gambling site if u cant with draw winnings 🙈

December 16, 2021
Unprompted review
Rated 1 out of 5 stars

Steer clear from these cowboys!!

Signed up with this site, deposited 50 gbp never received my 50gbp bonus, nor would it allow me to play the 123 bonus spins that came with the welcome offer, played the 50 through n not 1 win over 5gbp. I then deposited a further 100 (like a mug) i should have recieved another 50gbp bonus which i never got plus another 123 free spins, so now i have 246 free spins I cannot play (i have 24 hours to play em apparantly) and I still havent recieved the 2× 50 bonus. Played through the 100 and again barely won anything. I messaged them through their help page and 14 hours on still noreply. U will only lose with this casino, Steer clear. Tinpot set up.

December 12, 2021
Unprompted review
Rated 1 out of 5 stars

set up an account and hadn't read any…

set up an account and hadn't read any reviews, depositied £160 and won £255. But when I click on my account icon I get the follwoing message "playsecure.skilldnsproc.com’s server IP address could not be found" I can only assume I can't withdraw and like many other have said is this site legitimate, still waiting for the, to respond?

December 12, 2021
Unprompted review
Rated 1 out of 5 stars

AVOID

AVOID. Never pay out. Games look rigged as when you are about to hit a bonus the page jumps so you don't get one. Spin Genie the sister site is the same

September 26, 2021
Unprompted review
Rated 1 out of 5 stars

Never respond when there is a technical…

A sister site of Genting and I have been waiting for a response for over 6 days regarding a technical fault that is across all their sites. I have asked several times if real money winnings should credit bonus pot they do not listen or help and now keep getting told to contact them to no response.
I will be complaining thorough the gambling communion after seeing all these complaints

September 21, 2021
Unprompted review
Rated 1 out of 5 stars

Avoid site

Avoid site. Placed deposit and won only £40 but still a win. Sent ID and waited almost a week with no response despite site saying will email if problem. Live chat takes forever to get onto and get a response. Very unhelpful and will do anything to not pay out. Don’t waste your money with them.

April 27, 2021
Unprompted review
Rated 1 out of 5 stars

Scam site with rigged games.Two days in…

Scam site with rigged games.Two days in a row deposited and played the same game not even one bonus.I can understand one time but on this site it's constant.They ripp your balance in a matter of seconds and later say ,,oh that's just being unlucky,, yeah whatever. How dare you calling yourself fair casino!? U must not know the meaning of that word as what can be seen on your site.Highly recommend to avoid unless want to see yourself but I'm sure when you do play there your similar comment will be here really soon.

April 18, 2021
Unprompted review
Rated 1 out of 5 stars

i did a withdrawal with this site it…

i did a withdrawal with this site it was suppose to be pending for 11 hours its now been 2 days, i have contacted live chat a few times to be told im on the priority list and to wait for a email which will be very soon, apprantley yesterday which i never got, and guess what my withdrawal is still pending. its now the next day and its still pending, contacted live chat again to be told the same thing wait for the email its gonna be processed very soon. now what is worrying me is that there isnt any reviews of recently about this site and when you want to make a complaint to askgamblers you cant has askgamblers dont deal with them, now how worrying is that, is this site legit after all they have all my bank details and yet when you read up about them there isnt much about this site. im extremley worried.

November 5, 2020
Unprompted review
Rated 5 out of 5 stars

Used their No-Deposit Bonus for Free…

Used their No-Deposit Bonus for Free Spins. Win $5, made a deposit of $10 to be eligible to withdrawal my winnings & received the total of $15 two days later ... After that I deposited another $10 & won $172 my 3rd spin with a bet of $0.25. I received my winnings 48 hours later with no hassle. Always a gamble Win or Lose but the ease of Depositing & Withdrawing is Fast, Simple & Hassle Free. A++++

April 17, 2020
Unprompted review

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